Strategic and Operational Manager (MEP & Civil Services)

Role Overview:

Chief Manager (MEP & Civil Services)

Key Responsibilities:

1. Daily Complaint Management

• Oversee the logging, tracking, and timely closure of MEP and Civil complaints across all departments.
• Ensure complaints are attended by on-ground teams effectively.
• Share daily MIS reports and progress updates with senior management.
• Support the universitys events and high-end functions with technical assistance.

2. Inventory and Documentation

• Maintain up-to-date inventory of materials and equipment related to help desk operations.
• Coordinate vendor quotations and ensure timely issuance of purchase orders.

3. Technical Event Support

• Plan and manage technical support for university events, workshops, and seminars as required.

4. VIP & Stakeholder Coordination

• Manage logistics and ensure smooth infrastructure support during VIP visits, inspections, and audits.

5. Audit and Compliance

• Track and ensure closure of MEP and civil snag lists and audit observations.
• Maintain and regularly update Minutes of Meetings (MoMs) and audit trackers.

6. AMC Management

• Maintain a comprehensive tracker of Annual Maintenance Contracts (AMCs) for all critical systems.
• Alert all stakeholders at least 90 days prior to contract expirations to ensure timely renewals.

7. Reporting

• Prepare and submit daily, weekly, and monthly operational reports to management.
• Highlight key issues, risks, and delays along with proposed resolutions.

8. Planned Preventive Maintenance (PPM)

• Develop and manage the PPM calendar for critical infrastructure and systems.
• Ensure effective execution and documentation of all preventive maintenance activities.

9. Off-Semester Maintenance and Snag Rectification

• Plan and execute all pending maintenance and snag rectification works during the off-semester period.
• Address all civil, electrical, and mechanical issues from the consolidated snag list.
• Prepare and monitor an execution plan to ensure completion before the new academic session.

10. Glass Work Management

• Oversee the installation, repair, and replacement of all campus glass work as per safety and design standards.
• Coordinate with vendors, maintain related inventory, and ensure timely completion.

11. Inventory Management and Coordination with Central Store

• Coordinate with the central store for material reconciliation and new requests.
• Verify old/unused materials before initiating fresh procurement.
• Maintain detailed records of stock levels and material movement to ensure efficiency.

Key Skills & Competencies:

• Strong technical expertise in electrical, mechanical, and plumbing systems.
• Proficiency in MS Excel, MIS tools, and help desk management software.
• Excellent communication, problem-solving, and stakeholder management skills.
• Proven leadership ability in managing large facility operations (100 acres or more).
• Strong grasp of civil snag handling, audit compliance, vendor coordination, and AMC tracking.
• Ability to work under pressure, multitask, and lead diverse technical teams.