About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Overview: We are seeking an experienced and dynamic Instore Lead to join our CRM team, with a primary focus on managing offline/store-related complaints raised via emails, inbound calls, and similar channels. This role involves analyzing data, managing a team, and collaborating with cross-functional teams to improve processes and ensure a seamless customer experience across offline channels. The ideal candidate will have a strong understanding of customer life cycles, issue resolution, and process optimization. Key Responsibilities: Team Management: Lead and manage a team of 6-8 members, ensuring that store-related complaints and escalations are handled efficiently and resolved promptly. Data Analysis & Reporting: Prepare detailed reports and analyze data on customer feedback, complaint trends, and offline channel performance. Provide actionable insights to enhance customer experience. Complaint Management: Oversee the entire complaint process, identifying bottlenecks and systemic issues. Ensure timely resolution of complaints raised through emails, calls, and other offline methods. Process Improvement: Identify disruptions in the customer life cycle and collaborate with cross-functional teams to implement improvements in processes and workflows related to offline support. Quality Tracking & Data Hygiene: Monitor and maintain data accuracy in tracking systems. Ensure all customer complaints are properly documented and resolved in accordance with set quality standards. Cross-Functional Collaboration: Work closely with internal teams (Customer Support, Operations, Product, etc.) to address customer issues and implement process changes effectively. Documentation & Reporting: Maintain thorough documentation of process changes, customer escalations, and key insights from data analysis. Present regular reports to senior management on offline performance and improvements. Continuous Improvement: Stay updated on the latest trends in customer support and tools. Implement initiatives to enhance team performance, process efficiency, and customer satisfaction. Qualifications: Bachelor's degree in Business, Management, or a related field. 5+ years of experience in customer support, preferably in Retail Proven experience in team management and process improvement. Strong analytical skills with experience in data reporting and tracking systems. Excellent communication and collaboration skills to work across departments. Familiarity with CRM systems and complaint tracking tools. Key Skills: Leadership & Team Management Data Analysis & Reporting Process Optimization Complaint Management Quality Control & Data Hygiene Cross-Functional Collaboration Excellent Communication & Problem-Solving

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Purpose of the Role: The job holder is responsible for effectively managing the set of dark stores assigned, by managing the team effectively and aligning with management on business goals (sales, costs, margins). This role also requires knowledge of the geography, market, customer, competition trends along with driving efficiencies in all the functions to achieve business objectives faster. Principal Responsibilities: Review on Manpower availability store wise Adherence to Duty rooster by Employees Check for Vehicle arrival from DC F&V and DRY DC Review on stock arrangement in Store B Review Check In adherence of Dry stocks Review on Adherence of checklist updation as below Daily review of Inventory process Deep dive on INF with reasons Review of Asset working status Review on store Cost Review Weekly & Monthly review of Store performance Review on Inventory status Random audit of staged orders Employee wise productivity review and Training to Low productive employees. Review of Daily auto PI update by store Review on vehicle arrival from DC Check in adherence for stocks arrived NSO plan update Education and Experience: Graduate candidate is a must Post graduate would be preferred 5+Yrs experience in Retail/ E-commerce preferably in the field of (Operations /Sales/ SCM) Values: Collaboration Customer Obsession Frugality Innovation Grit Integrity Growing Talent

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Principal Responsibilities Develop and maintain financial models to support marketing budgets and forecasts Conduct variance analysis between actuals and forecasts/budgets. Track and manage marketing expenditures to ensure alignment with the approved budget. Monitor and report on the return on investment (ROI) of marketing campaigns. Collaborate with the marketing team to optimize spending and identify cost-saving opportunities. Analyze financial performance of marketing activities and campaigns. Ensuring POs are issued to the vendors on time to avoid any issues related to activation of brand & media campaigns Ensuring GRN, Invoice Booking is done on time, to avoid loss of GST Input Credit & resolve all GST and TDS related issues with the vendor as when they come. To be able to anaylse the ledger/statement of accounts to understand the status quo of payment and outstanding related to marketing vendors Assist in evaluating the financial impact of new marketing initiatives, partnerships, and business opportunities

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Purpose of the Role: We are seeking a highly motivated and detail-oriented Category Executive to manage and enhance our Frozen and Bakery goods categories. The ideal candidate will be responsible for coordinating with store teams and vendors, tracking inventory levels, and supporting category managers in daily operations. You will play a critical role in ensuring that our product offerings meet customer needs and drive sales. Key Responsibilities: Coordination: Collaborate with store teams and vendors to manage supplies and ensure timely closure of Goods Receipt Notes (GRN). Purchase Orders: Create and manage purchase orders, while tracking fill rates to ensure optimal product availability. Inventory Management: Monitor inventory levels and oversee in-store execution to maintain product availability and presentation. Support Category Managers: Assist category managers with the day-to-day execution of category strategies and initiatives. Sales Analysis: Analyze sales data to identify trends and opportunities for improvement within the categories. Promotional Activities: Support the planning and execution of promotional campaigns to boost customer engagement and sales. Supplier Relations: Maintain strong relationships with suppliers to ensure effective communication and product availability. Reporting: Prepare regular reports on inventory, sales performance, and execution metrics to inform decision-making. Knowledge / Education 3-7 years of strong experience in Sales, Category Management, Ecommerce in FMCG/Retail industry MBA will be preferred Competencies Influencing and negotiation skills Strong shopper consumer orientation Strong analytical and problem solving skills Collaboration Bias for Action

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Purpose of the role: This is a critical role sitting at the intersection of product, category and growth functions. The person will be responsible for strategising and leading initiatives for growing our online channel. The incumbent will lead and conceptualize all cross category initiatives including but not limited to growth, assortment, pricing, monetisation and profitability. Take decisions and drive critical business metrics based on available data insights and prevailing market conditions. Principal Responsibilities: The principal responsibilities of this role will entail the following: Lead Monthly category growth initiatives and lead category expansion through new SKU introduction Lead Assortment selection and optimization efforts to drive topline Drive assortment mix on online channels to achieve margin goals, and ownership of promotions and pricing strategy across all online partners Conceptualize and drive initiatives to reduce wastage and dump in perishables business Plan successful execution of monthly and annual sales events by managing availability, stock and margin guardrails Knowledge / Education MBA preferred with 6-8 years of experience Analytical mindset with a strong focus on data-driven decision-making ECom/QuickCom/Retail experience is preferred Working knowledge of data analysis techniques and P&L analysis Competencies Influencing and negotiation skills Strong shopper consumer orientation Strong analytical and problem solving skills Collaboration Bias for Action

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Purpose of the Role The Job holder will be responsible for Darkstores expansion in the circle involving sourcing of new properties, NSO, rent reduction, rent re-negotiation, store size reduction, space release to LL/SIS, lease extension and EB power enhancement for stores, LL relationship, property tax rebate and capex reduction. Principal Responsibilities The role requires the job holder to understand the catchments and identifying properties for darkstores, which will meet our business norms. Short list properties in correct locations within the catchments Understand the commercials suitable for darkstoe business before shortlisting properties Understand the structural requirement before shortlisting properties Planning the amenities and space with the right density of merchandise, best suited for that catchment, along with controlling future opex. Renegotiate existing store rent and area reduction with LL's Key Result Areas include all aspects of New Store Opening To short list properties within the specified specs Negotiation with LL's Discussing agreement terms with LL's Ensuring proper docs and LL scope of work Education and Experience Must have min 5 years of experience in Retail Should have experience in business expansion, scouting properties, Opening NSOs Understanding of documentations required and legal requirement to open new store Should have understanding of negotiation & interpersonal skills Knowledge about the regional Retail Market Values Collaboration Customer Obsession Frugality Innovation Grit Integrity Growing Talent

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Summary: We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive, detail-oriented individual with strong communication skills and a customer-centric focus. Key Responsibilities: Monitor Brand Mentions: Track, monitor, and record brand mentions across social media, forums, review sites, and other online platforms, identifying trends and alerting relevant teams to positive or negative sentiment. Manage Reviews and Feedback: Respond promptly to customer reviews and feedback on Google, app stores, social media, and other review sites, working to resolve issues effectively and reinforce positive experiences. Crisis Management: Act swiftly in reputation-related crises, developing and executing response plans in collaboration with the communications team. Report and Analyze Data: Provide regular reports on customer satisfaction, response rates, and feedback trends, sharing insights and actionable recommendations for continuous improvement. Collaborate with Teams: Work closely with customer service, marketing, operations, and PR teams to maintain consistent messaging and address customer issues. Stay Updated: Remain informed of industry trends, ORM best practices, and new tools in digital customer service. Requirements: Education: Bachelor's degree in Marketing, Communications, Public Relations, or related field. Experience: 1 year of experience in ORM, social media management, or customer relations. Any south language capability will be an added advantage Skills: Excellent written and verbal communication skills. Strong ability to handle sensitive issues with professionalism. Proficiency in English, typing, and MS Office. Solid analytical and problem-solving abilities. Ability to work independently while collaborating across departments. Familiarity with SEO is an advantage. Key Competencies: Customer Focus: Committed to understanding and meeting customer needs. Attention to Detail: Thorough and precise in managing responses. Resilience: Maintains composure in challenging situations. Proactive Approach: Able to anticipate risks and act swiftly.

About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. Job Overview: We are looking for a confident and empathetic Inbound Call Agent with proficiency in at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada), in addition to English or Hindi. The agent will handle inbound customer calls, listen attentively, note escalations, and coordinate with relevant teams to provide effective resolutions. The ideal candidate will also maintain detailed records, ensure proper escalation of major issues, and have experience using Google Forms for data management. Key Responsibilities: Multilingual Call Handling: Manage inbound customer calls in English or Hindi and at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada). Communicate clearly, confidently, and professionally with customers. Escalation Recording & Issue Resolution: Listen attentively to customers, and accurately note down escalations and reasons for complaints. Coordinate with relevant teams during the call, ensuring the customer receives an appropriate and timely resolution. Stakeholder Coordination: Work closely with multiple internal stakeholders while on the call to resolve customer issues. Escalate major issues to the appropriate team via email or follow-up calls if necessary. Empathetic Customer Support: Approach customer interactions with empathy and patience, ensuring the customer feels heard and understood throughout the conversation. Maintain a calm and professional demeanor, even in challenging situations. Data Management & Tracking: Use Google Forms to accurately record call details, customer complaints, and escalations. Maintain and update case records in trackers, ensuring all data is properly captured and stored. Attention to Detail: Ensure all escalations, customer information, and resolutions are accurately documented. Keep a close watch on all ongoing cases and follow up with customers if needed to ensure resolution. TAT Monitoring: Monitor the TAT (Turnaround Time) for issues raised during calls and ensure resolutions are provided within the expected timeline. Qualifications: Proficiency in at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada) is mandatory. 6 days working and rotational week offs Strong verbal communication skills in English or Hindi. Prior experience in an inbound call center or customer service role is preferred. Ability to handle calls confidently, patiently, and professionally. Familiarity with Google Forms for data entry and case tracking. Excellent listening skills and attention to detail. Ability to escalate major issues via email or call promptly. Empathy and problem-solving skills to handle customer complaints effectively. Key Skills: Multilingual Call Handling (English, Hindi + South Indian Languages) Escalation & Issue Resolution Google Forms & Data Management Stakeholder Coordination TAT Monitoring Empathy & Active Listening Attention to Detail & Documentation

AboutMoreRetailPrivateLtd(MRPL) MRPLisoneofIndia'slargestandfastest-growingOmniChannelFood&Groceryretailers.MRPLiscommittedtobuildingIndia'smostcustomer-obsessedbusinesswiththeworld'sbestomnichannelfoodandgroceryexperienceandallofthisonamassivescale. PurposeoftheRole: TheLead-HRTechnology&HROperationswillberesponsibletodesign&implementanddriveworkintheareaofHRtechnologyintegration,processautomationandHRanalytics.Theincumbentwillbedrivingdigitaltransformationprojectsandprovideefficient,high-qualityHRsupportservicesacrosstheorganization.ThisroleactsasthefirstpointofcontactforHR-relatedinquiries,andisresponsiblefortheprocessingofemployeedata,onboarding,benefitsadministration,andotheressentialHRfunctions,ensuringasmoothandconsistentexperienceforemployeesandmanagers.TherolerequirescollaborationwithvariousHRdepartments,aswellasadeepunderstandingofHRprocessesandsystems. PrincipalResponsibilities 1.LeverageNewTechnologiesandIntegration: PossessdeepunderstandingofHRtechnologiesandtoidentifyandevaluateopportunitieswheretechnologiescanbeleveraged.Developaframeworktoimproveorganisationneeds,andenhanceemployeeexperience Driveadoptiononanationallevel,ensuringsupporttotheintegrationofnewtechnologiesortoolsthatimproveHRservicesandoperations IntegrateallHRsystemsandplatforms,maintainingdataaccuracyandintegrityEnsureaccuratedataentryandfollowupondatadiscrepancies Focustobuildsolutionsthatalignwiththerequirementsoforganisation'sdiverseemployeebase 2.EmployeeSupport : SuperviseteammemberstoensuretasksarecompletedwithinServiceLevelAgreements(SLA) LeadateamtoserveasaprimarycontactforemployeequeriesrelatedtoHRservices,suchasbenefits,payroll,policies,andotherHRprocedures Providetimely,accurate,andprofessionalresponsestoemployeeinquiriesthroughvariouscommunicationchannels(phone,email,andin-person) AssistinresolvingHR-relatedissuesorescalatemorecomplexqueriestotheappropriateHRdepartment 3.HRAdministration : Manageend-to-endtransactionsoftheemployeelifecycleonHRsystems,ensuringdataaccuracyandtimeliness MaintainaccurateemployeerecordsinHRIS(HumanResourceInformationSystem),ensuringdataintegrityandconfidentiality Processemployeechanges,includingnewhires,transfers,promotions,terminations,andleaverequests,inatimelyandefficientmanner Administeremployeebenefitsprograms,includingenrollments,changes,andterminations. Supportthepayrollprocessbyensuringaccuratedataissubmittedontime GenerateandmanagereportsandMISforaworkforceof10,000+employees 4.Onboarding&Offboarding : Assistwiththeonboardingprocessfornewhires,ensuringtheyaresetupwithnecessarytools,resources,andinformation Providesupportfortheoffboardingprocess,includingexitinterviewsandensuringalldocumentationandequipmentarereturned 5.ProcessImprovement : IdentifyopportunitiesforimprovingHRprocessesandworkflowstoenhanceefficiencyandemployeesatisfaction ParticipateinthedevelopmentandimplementationofHRinitiativesandprojects,suchassystemupgradesorprocesschanges EducationandExperience Master'sdegreeinHumanResources,BusinessAdministration,orarelatedfieldismandatory 6-10yearsyearsofexperienceinHRoperations,HRsharedservices,orarelatedHRfield ProficiencyinHRIS/HRMSplatformslikeWorkday,SAPSuccessFactors,OracleHCM,orsimilarsystems Knowledgeofpayrollandtimemanagementsystemwillbepreferred Hands-onexperiencewithsystemimplementations,integrations,andupgrades Familiaritywithcloud-basedHRsolutionsandSaaSmodels KnowledgeinadvancedreportingandanalyticstoolssuchasPowerBIorTableau UnderstandingofkeyHRmetrics(e.g.,attrition,employeeengagement,productivity) ExperienceinprocessautomationusingtoolslikeRPAandworkflowoptimization Deepunderstandingofservicedeliverymodelsforsharedservices Experiencewithcollaborationplatforms(e.g.,Slack,MicrosoftTeams)andtheirintegrationwithHRsystems HasworkingknowledgeofGoogleSuite(GoogleSheets,Slides)andMicrosoftOfficeSuite(Excel,Word,PowerPoint) Excellentcommunication,organizational,andinterpersonalskills Strongattentiontodetailandabilitytomaintainconfidentiality Abilitytoworkcollaborativelyinateamenvironment Values Collaboration CustomerObsession Frugality Innovation Grit Integrity GrowingTalent