Job
Description
AboutMoreRetailPrivateLtd(MRPL) MRPLisoneofIndia'slargestandfastest-growingOmniChannelFood&Groceryretailers.MRPLiscommittedtobuildingIndia'smostcustomer-obsessedbusinesswiththeworld'sbestomnichannelfoodandgroceryexperienceandallofthisonamassivescale. PurposeoftheRole: TheLead-HRTechnology&HROperationswillberesponsibletodesign&implementanddriveworkintheareaofHRtechnologyintegration,processautomationandHRanalytics.Theincumbentwillbedrivingdigitaltransformationprojectsandprovideefficient,high-qualityHRsupportservicesacrosstheorganization.ThisroleactsasthefirstpointofcontactforHR-relatedinquiries,andisresponsiblefortheprocessingofemployeedata,onboarding,benefitsadministration,andotheressentialHRfunctions,ensuringasmoothandconsistentexperienceforemployeesandmanagers.TherolerequirescollaborationwithvariousHRdepartments,aswellasadeepunderstandingofHRprocessesandsystems. PrincipalResponsibilities 1.LeverageNewTechnologiesandIntegration: PossessdeepunderstandingofHRtechnologiesandtoidentifyandevaluateopportunitieswheretechnologiescanbeleveraged.Developaframeworktoimproveorganisationneeds,andenhanceemployeeexperience Driveadoptiononanationallevel,ensuringsupporttotheintegrationofnewtechnologiesortoolsthatimproveHRservicesandoperations IntegrateallHRsystemsandplatforms,maintainingdataaccuracyandintegrityEnsureaccuratedataentryandfollowupondatadiscrepancies Focustobuildsolutionsthatalignwiththerequirementsoforganisation'sdiverseemployeebase 2.EmployeeSupport : SuperviseteammemberstoensuretasksarecompletedwithinServiceLevelAgreements(SLA) LeadateamtoserveasaprimarycontactforemployeequeriesrelatedtoHRservices,suchasbenefits,payroll,policies,andotherHRprocedures Providetimely,accurate,andprofessionalresponsestoemployeeinquiriesthroughvariouscommunicationchannels(phone,email,andin-person) AssistinresolvingHR-relatedissuesorescalatemorecomplexqueriestotheappropriateHRdepartment 3.HRAdministration : Manageend-to-endtransactionsoftheemployeelifecycleonHRsystems,ensuringdataaccuracyandtimeliness MaintainaccurateemployeerecordsinHRIS(HumanResourceInformationSystem),ensuringdataintegrityandconfidentiality Processemployeechanges,includingnewhires,transfers,promotions,terminations,andleaverequests,inatimelyandefficientmanner Administeremployeebenefitsprograms,includingenrollments,changes,andterminations. Supportthepayrollprocessbyensuringaccuratedataissubmittedontime GenerateandmanagereportsandMISforaworkforceof10,000+employees 4.Onboarding&Offboarding : Assistwiththeonboardingprocessfornewhires,ensuringtheyaresetupwithnecessarytools,resources,andinformation Providesupportfortheoffboardingprocess,includingexitinterviewsandensuringalldocumentationandequipmentarereturned 5.ProcessImprovement : IdentifyopportunitiesforimprovingHRprocessesandworkflowstoenhanceefficiencyandemployeesatisfaction ParticipateinthedevelopmentandimplementationofHRinitiativesandprojects,suchassystemupgradesorprocesschanges EducationandExperience Master'sdegreeinHumanResources,BusinessAdministration,orarelatedfieldismandatory 6-10yearsyearsofexperienceinHRoperations,HRsharedservices,orarelatedHRfield ProficiencyinHRIS/HRMSplatformslikeWorkday,SAPSuccessFactors,OracleHCM,orsimilarsystems Knowledgeofpayrollandtimemanagementsystemwillbepreferred Hands-onexperiencewithsystemimplementations,integrations,andupgrades Familiaritywithcloud-basedHRsolutionsandSaaSmodels KnowledgeinadvancedreportingandanalyticstoolssuchasPowerBIorTableau UnderstandingofkeyHRmetrics(e.g.,attrition,employeeengagement,productivity) ExperienceinprocessautomationusingtoolslikeRPAandworkflowoptimization Deepunderstandingofservicedeliverymodelsforsharedservices Experiencewithcollaborationplatforms(e.g.,Slack,MicrosoftTeams)andtheirintegrationwithHRsystems HasworkingknowledgeofGoogleSuite(GoogleSheets,Slides)andMicrosoftOfficeSuite(Excel,Word,PowerPoint) Excellentcommunication,organizational,andinterpersonalskills Strongattentiontodetailandabilitytomaintainconfidentiality Abilitytoworkcollaborativelyinateamenvironment Values Collaboration CustomerObsession Frugality Innovation Grit Integrity GrowingTalent
