As a Chat Support Agent at More Retail Private Ltd (MRPL), you will play a crucial role in providing efficient and effective customer support through written English communication. Your responsibilities will include managing customer chats, handling escalations, conducting callbacks, and collaborating with internal teams to ensure timely issue resolution. In this role, you will be expected to respond to customer queries promptly, within 1-2 minutes of receiving a chat. Your communication should be clear, grammatically correct, and focused on addressing customer concerns effectively. Additionally, you will be responsible for identifying escalations during chats and escalating them to the appropriate teams for resolution. Ensuring a seamless handoff and follow-up on escalations will be essential to guarantee timely issue resolution. As a Chat Support Agent, multitasking will be a key skill as you manage multiple chat conversations simultaneously while maintaining high-quality customer service standards. You will also be required to monitor the Turnaround Time (TAT) for both chats and callbacks, providing timely updates and resolutions to customers. Collaboration with internal teams such as Product, Operations, and Support will be crucial in coordinating solutions for escalated cases and gathering customer feedback for process improvement. Your ability to understand and analyze customer issues thoroughly will ensure that appropriate and effective solutions are provided in a timely manner. Maintaining detailed records of chat interactions, escalations, and resolutions in internal trackers will be part of your responsibilities to ensure data accuracy and accountability. Your qualifications should include proven experience in chat support or customer service roles, proficiency in written English with strong grammar skills, multitasking abilities, problem-solving skills, and familiarity with escalation processes. If you are a team player with excellent communication skills and the capability to coordinate with cross-functional teams, this role offers an opportunity to showcase your skills in chat support, escalation management, multitasking, and collaboration for providing exceptional customer service at MRPL.,

The Lead- HR Technology & HR Operations role at More Retail Private Ltd (MRPL) involves designing, implementing, and driving work in the areas of HR technology integration, process automation, and HR analytics. As the first point of contact for HR-related inquiries, you will be responsible for processing employee data, onboarding, benefits administration, and other essential HR functions to ensure a smooth and consistent experience for employees and managers. This role requires collaboration with various HR departments and a deep understanding of HR processes and systems. Your principal responsibilities will include leveraging new technologies and integration to enhance employee experience and drive adoption on a national level. You will be responsible for integrating all HR systems and platforms, maintaining data accuracy, and focusing on building solutions that align with the diverse employee base. Additionally, you will supervise team members to ensure tasks are completed within Service Level Agreements (SLA) and provide timely and professional responses to employee inquiries. In terms of HR administration, you will manage end-to-end transactions of the employee lifecycle on HR systems, maintain accurate employee records in HRIS, and administer employee benefits programs. You will also assist with the onboarding process for new hires and support the offboarding process. Identifying opportunities for improving HR processes and workflows to enhance efficiency and employee satisfaction will be a crucial part of your role. To be successful in this role, you must have a Master's degree in Human Resources, Business Administration, or a related field, along with 6-10 years of experience in HR operations, HR shared services, or a related HR field. Proficiency in HRIS/HRMS platforms like Workday, SAP SuccessFactors, or Oracle HCM is essential, along with hands-on experience in system implementations, integrations, and upgrades. Familiarity with cloud-based HR solutions, SaaS models, advanced reporting and analytics tools, and process automation tools is required. Your values should align with Collaboration, Customer Obsession, Frugality, Innovation, Grit, Integrity, and Growing Talent. Excellent communication, organizational, and interpersonal skills, attention to detail, ability to maintain confidentiality, and the capability to work collaboratively in a team environment are also essential for this role.,