As a Chat Support Agent at More Retail Private Ltd (MRPL), you will play a crucial role in providing efficient and effective customer support through written English communication. Your responsibilities will include managing customer chats, handling escalations, conducting callbacks, and collaborating with internal teams to ensure timely issue resolution. In this role, you will be expected to respond to customer queries promptly, within 1-2 minutes of receiving a chat. Your communication should be clear, grammatically correct, and focused on addressing customer concerns effectively. Additionally, you will be responsible for identifying escalations during chats and escalating them to the appropriate teams for resolution. Ensuring a seamless handoff and follow-up on escalations will be essential to guarantee timely issue resolution. As a Chat Support Agent, multitasking will be a key skill as you manage multiple chat conversations simultaneously while maintaining high-quality customer service standards. You will also be required to monitor the Turnaround Time (TAT) for both chats and callbacks, providing timely updates and resolutions to customers. Collaboration with internal teams such as Product, Operations, and Support will be crucial in coordinating solutions for escalated cases and gathering customer feedback for process improvement. Your ability to understand and analyze customer issues thoroughly will ensure that appropriate and effective solutions are provided in a timely manner. Maintaining detailed records of chat interactions, escalations, and resolutions in internal trackers will be part of your responsibilities to ensure data accuracy and accountability. Your qualifications should include proven experience in chat support or customer service roles, proficiency in written English with strong grammar skills, multitasking abilities, problem-solving skills, and familiarity with escalation processes. If you are a team player with excellent communication skills and the capability to coordinate with cross-functional teams, this role offers an opportunity to showcase your skills in chat support, escalation management, multitasking, and collaboration for providing exceptional customer service at MRPL.,
The Lead- HR Technology & HR Operations role at More Retail Private Ltd (MRPL) involves designing, implementing, and driving work in the areas of HR technology integration, process automation, and HR analytics. As the first point of contact for HR-related inquiries, you will be responsible for processing employee data, onboarding, benefits administration, and other essential HR functions to ensure a smooth and consistent experience for employees and managers. This role requires collaboration with various HR departments and a deep understanding of HR processes and systems. Your principal responsibilities will include leveraging new technologies and integration to enhance employee experience and drive adoption on a national level. You will be responsible for integrating all HR systems and platforms, maintaining data accuracy, and focusing on building solutions that align with the diverse employee base. Additionally, you will supervise team members to ensure tasks are completed within Service Level Agreements (SLA) and provide timely and professional responses to employee inquiries. In terms of HR administration, you will manage end-to-end transactions of the employee lifecycle on HR systems, maintain accurate employee records in HRIS, and administer employee benefits programs. You will also assist with the onboarding process for new hires and support the offboarding process. Identifying opportunities for improving HR processes and workflows to enhance efficiency and employee satisfaction will be a crucial part of your role. To be successful in this role, you must have a Master's degree in Human Resources, Business Administration, or a related field, along with 6-10 years of experience in HR operations, HR shared services, or a related HR field. Proficiency in HRIS/HRMS platforms like Workday, SAP SuccessFactors, or Oracle HCM is essential, along with hands-on experience in system implementations, integrations, and upgrades. Familiarity with cloud-based HR solutions, SaaS models, advanced reporting and analytics tools, and process automation tools is required. Your values should align with Collaboration, Customer Obsession, Frugality, Innovation, Grit, Integrity, and Growing Talent. Excellent communication, organizational, and interpersonal skills, attention to detail, ability to maintain confidentiality, and the capability to work collaboratively in a team environment are also essential for this role.,
As an Associate Program Manager in the Omni Growth team at More Retail Private Ltd (MRPL) in Mumbai, Maharashtra, India, you will play a crucial role in leading initiatives to drive the growth of our online channel. You will be at the forefront of key activities such as monthly category growth initiatives, category expansion through new SKU introduction, assortment selection and optimization, and driving assortment mix on online channels to achieve margin goals. Furthermore, you will take ownership of promotions and pricing strategy across all online partners while spearheading initiatives to reduce wastage and dump in perishables business. Your responsibilities will involve anchoring all cross-category initiatives related to growth, assortment, pricing, monetization, and profitability. By leveraging your expertise in SQL, python, and data analysis techniques, you will support decision-making processes and track critical business metrics. You will be tasked with presenting data, patterns, insights, and outliers in a comprehensible format to facilitate informed decision-making. Ideally, you should hold an MBA degree and possess 2-4 years of relevant experience. Proficiency in SQL, python, and data analysis techniques is mandatory for this role. Additionally, a working knowledge of data analysis, P&L management, and assortment management will be beneficial. As part of the assessment process, you will be required to undergo an SQL Test to demonstrate your skills and capabilities. Join us at MRPL and be part of a dynamic team dedicated to revolutionizing the omnichannel food and grocery retail experience in India. Your contributions will play a pivotal role in driving growth, optimizing assortment, and enhancing profitability across online channels.,
As an Instore Lead at More Retail Private Ltd (MRPL), you will be responsible for overseeing and managing offline/store-related complaints raised via emails, inbound calls, and other channels. Your role will involve leading a team, analyzing data, collaborating with cross-functional teams, and ensuring a seamless customer experience across offline channels. Key Responsibilities: - Lead and manage a team of 6-8 members to handle store-related complaints efficiently and ensure prompt resolution. - Prepare detailed reports and analyze data on customer feedback, complaint trends, and offline channel performance to enhance customer experience. - Oversee the complaint process, identify bottlenecks, and ensure timely resolution of complaints raised through various offline methods. - Identify disruptions in the customer life cycle, collaborate with cross-functional teams to implement process improvements related to offline support. - Monitor data accuracy in tracking systems, document customer complaints, and ensure resolution in line with quality standards. - Work closely with internal teams to address customer issues, implement process changes, and maintain thorough documentation of key insights. - Stay updated on customer support trends, tools, and implement initiatives to enhance team performance, process efficiency, and customer satisfaction. Qualifications: - Bachelor's degree in Business, Management, or a related field. - 5+ years of experience in customer support, preferably in Retail. - Proven experience in team management and process improvement. - Strong analytical skills, data reporting experience, and familiarity with CRM systems. - Excellent communication and collaboration skills to work effectively across departments. Key Skills: - Leadership & Team Management - Data Analysis & Reporting - Process Optimization - Complaint Management - Quality Control & Data Hygiene - Cross-Functional Collaboration - Excellent Communication & Problem-Solving If you are passionate about delivering exceptional customer experiences and have a strong background in customer support and team management, we invite you to apply for the Instore Lead position at MRPL.,
As the Lead - Talent Management at More Retail Private Ltd (MRPL), you will play a crucial role in supporting the Head - Talent & Corporate Business Partnering to drive talent strategies for retail operations, specifically focusing on the store leadership team. Your primary objective will be to design and implement programs that foster talent development and motivation among store leadership while ensuring robust retention strategies. You will be responsible for cultivating a high-performing leadership pipeline that aligns with the business objectives of MRPL. Your key responsibilities will include: - Designing and implementing initiatives to develop and motivate store leadership - Creating strategies to retain high-potential employees and reduce attrition - Developing a strong pipeline for critical retail leadership roles through succession planning - Identifying high-potential employees and aligning their growth paths with organizational needs - Collaborating with recruitment teams to attract top talent for store leadership roles - Defining competency frameworks and interview guidelines for hiring store leaders - Driving campus hiring initiatives to build a pipeline for store leadership roles - Providing actionable insights to stakeholders for refining talent strategies - Monitoring and measuring the success of talent programs through key metrics To excel in this role, you should possess: - An MBA from a reputed institute - 2-4 years of experience with a proven track record in partnering with retail, sales, or operations teams - Deep understanding of retail operations and team dynamics - Strong interpersonal, analytical, and project management skills - Exceptional communication, collaboration, and stakeholder management abilities At MRPL, we value collaboration, customer obsession, frugality, innovation, grit, integrity, and growing talent. If you are a proactive and influential leader with a passion for talent management in the retail industry, we invite you to join our team and contribute to building India's most customer-obsessed business with a world-class omnichannel food and grocery experience.,
As a Chat Support Agent at More Retail Private Ltd (MRPL), you will play a crucial role in providing efficient and effective customer support through written English communication. Your responsibilities will include: - Managing customer chats - Handling escalations - Conducting callbacks - Collaborating with internal teams to ensure timely issue resolution You will be expected to respond to customer queries promptly, within 1-2 minutes of receiving a chat. Your communication should be clear, grammatically correct, and focused on addressing customer concerns effectively. Additionally, you will be responsible for: - Identifying escalations during chats and escalating them to the appropriate teams for resolution - Ensuring a seamless handoff and follow-up on escalations for timely issue resolution Multitasking will be a key skill as you manage multiple chat conversations simultaneously while maintaining high-quality customer service standards. Monitoring the Turnaround Time (TAT) for both chats and callbacks, and providing timely updates and resolutions to customers will be essential. Collaboration with internal teams such as Product, Operations, and Support will be crucial for coordinating solutions for escalated cases and gathering customer feedback for process improvement. Your ability to understand and analyze customer issues thoroughly will ensure that appropriate and effective solutions are provided in a timely manner. Maintaining detailed records of chat interactions, escalations, and resolutions in internal trackers will be part of your responsibilities to ensure data accuracy and accountability. Your qualifications should include: - Proven experience in chat support or customer service roles - Proficiency in written English with strong grammar skills - Multitasking abilities - Problem-solving skills - Familiarity with escalation processes If you are a team player with excellent communication skills and the capability to coordinate with cross-functional teams, this role offers an opportunity to showcase your skills in chat support, escalation management, multitasking, and collaboration for providing exceptional customer service at MRPL.,
As a Lead in Procurement at More Retail Private Ltd (MRPL), your role involves collaborating with national/regional vendors for timely procurement of Civil / Electrical / Capital Goods like DG set / AC goods and services for stores, their repair & maintenance, and invoicing. **Principal Responsibilities:** - Responsible for Purchase of Capital goods and services for Store against the lowest total cost of ownership. - Responsible for vendor development (National and regional players). - Responsible for Handling AMC's and other repair and maintenance. - Responsible for implementing procurement strategy for the future. - Proficient in Oracle / SAP / Other ERP System for making Purchase PO's etc. - Excellent Interpersonal Skills for coordination within various departments within the organization as well as with External agencies (Vendors). - Working with team members to track Project Progress. - Good commercial knowledge of GST / HSN Codes / Invoicing etc. - Working with vendors and internal departments for timely opening of new stores. - Integrate and collaborate with key suppliers into programs focused against service, supply cost reduction, and logistic operations. - Develop a strategy for the most cost-effective sourcing (with defined quality), "smell" the new sourcing areas, understand logistics, tax, etc. of import & export of material. **Education and Experience:** - Engineering Graduation / production and maintenance knowledge. - Minimum 3-5 Years of experience in Procurement. - Excellent sourcing and contracting skills, especially in project-based sourcing. - Self-disciplined with the ability to work independently and under pressure. - Ability to work with suppliers from design through to delivery in a collaborative manner to realize quantifiable benefits. - Excellent communication skills as negotiating skills and sensitivity as well. - Analytical skills. - Communication skills. - Advanced level in MS-Office (e.g. Word, Excel, and Power-point). - Experience in leading project organization. - Intercultural competence/know-how and experience. - A detailed understanding of key supplier management, strong negotiation skills, and a keen emphasis on integrity. - Fluent in English (both written and spoken). - Self-Starters.,
Role Overview: As a Team Member in General Ledger, your main responsibility will be to oversee and monitor day-to-day general ledger accounting activities. You will need to ensure that all accounting procedures are compliant with Ind AS standards. Additionally, you will be involved in the preparation of MIS reports and audit schedules, as well as liaising with both internal and statutory auditors. Key Responsibilities: - Maintain accurate general ledger accounting records and prepare monthly MIS reports and audit schedules. - Ensure that books of accounts adhere to Ind AS standards and are closed in a timely manner each month. - Make accurate provisions in the books and minimize ad hoc provisions by following the provision rules supported by PR/PO. - Monitor financial health through internal controls and reconcile management reports with books monthly, highlighting any major discrepancies to the business. - Coordinate with internal and statutory auditors to facilitate the audit closure. - Monitor data synchronization between various financial applications and reporting systems. - Implement automation in the accounting processes to streamline routine transactions effectively. Qualifications Required: - Bachelor's degree in Commerce (B.Com), Master's in Commerce (M.Com), or MBA in Finance with relevant experience. - Preferably CA or CMA Intermediate qualified. - Basic knowledge of Ind AS standards. - Minimum of 4-5 years of experience in accounting. - Proficient in Excel with good working knowledge. - Previous experience working with Oracle ERP is preferred. - Working knowledge of General Ledger Accounting is advantageous. - Prior experience in the Retail Industry would be beneficial.,
As an Associate Program Manager in the Omni Growth team at More Retail Private Ltd (MRPL), your role will involve leading initiatives to drive growth in the online channel. Your responsibilities will include: - Leading monthly category growth initiatives - Working on category expansion by introducing new SKUs - Optimizing assortment selection to drive topline growth - Managing assortment mix on online channels to achieve margin goals - Owning promotions and pricing strategy across all online partners - Implementing initiatives to reduce wastage and dump in the perishables business The purpose of your role is to anchor all cross-category initiatives related to growth, assortment, pricing, monetization, and profitability. You will support decision-making and track critical business metrics by presenting data, patterns, insights, and outliers in an understandable format. Qualifications required for this role include: - MBA preferred with 2-4 years of experience - Expertise in SQL, Python, and data analysis techniques is mandatory - Working knowledge of data analysis, P&L management, and assortment Please note that as part of the assessment process, candidates will have to undergo an SQL test. Join MRPL's Omni Growth team to be a part of India's most customer-obsessed business in the omnichannel food and grocery sector, and contribute to driving growth and innovation in the online channel.,
Role Overview: You are applying for the position of Instore Lead at More Retail Private Ltd (MRPL), one of India's leading Omni Channel Food & Grocery retailers. As an Instore Lead, your primary responsibility will be managing offline/store-related complaints raised via emails, inbound calls, and other channels. You will be required to lead a team, analyze data, collaborate with cross-functional teams, and ensure a seamless customer experience across offline channels. The ideal candidate should have a strong understanding of customer life cycles, issue resolution, and process optimization. Key Responsibilities: - Team Management: - Lead and manage a team of 6-8 members to handle store-related complaints efficiently and resolve them promptly. - Data Analysis & Reporting: - Prepare detailed reports and analyze data on customer feedback, complaint trends, and offline channel performance to enhance the customer experience. - Complaint Management: - Oversee the complaint process, identify bottlenecks, and ensure timely resolution of complaints raised through various offline methods. - Process Improvement: - Identify disruptions in the customer life cycle and collaborate with cross-functional teams to implement process improvements related to offline support. - Quality Tracking & Data Hygiene: - Monitor data accuracy in tracking systems, document all customer complaints, and ensure resolution in line with quality standards. - Cross-Functional Collaboration: - Work closely with internal teams such as Customer Support, Operations, and Product to address customer issues and implement effective process changes. - Documentation & Reporting: - Maintain thorough documentation of process changes, customer escalations, and key insights. Present regular reports to senior management on offline performance and improvements. - Continuous Improvement: - Stay updated on customer support trends and tools, implement initiatives to enhance team performance, process efficiency, and customer satisfaction. Qualifications: - Bachelors degree in Business, Management, or a related field. - 5+ years of experience in customer support, preferably in Retail. - Proven experience in team management and process improvement. - Strong analytical skills with experience in data reporting and tracking systems. - Excellent communication and collaboration skills to work effectively across departments. - Familiarity with CRM systems and complaint tracking tools. Key Skills: - Leadership & Team Management - Data Analysis & Reporting - Process Optimization - Complaint Management - Quality Control & Data Hygiene - Cross-Functional Collaboration - Excellent Communication & Problem-Solving,