2 - 7 years
1 - 5 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls.
• Ensure daily productivity metrics achievement with customer centric approach.
• To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions.
• Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
• To proactively highlight issues and process improvement to reduce escalations
Desired Characteristics:
Manpowergroup Services India
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