Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.
About Reach Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time. Website: https://www.reachplatform.com/ The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day In The Life Assisting our awesome customers via phone calls, emails, texts and Live Chat. Itsimportant to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Associate Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements High School diploma or above 1-3 years of work experience in a customer-facing role Fluent English speaker Expected Hours This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) , with approximately 9 hours each working day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company.
About Reach: Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time. Website: https://www.reachplatform.com Job Title: IT Security Lead Experience: 710 Years Location: Bangalore Employment Type: Full-time About the Job: We are looking for a hands-on and driven IT Security Lead to build and scale our information security function. This role is ideal for someone who thrives in a fast-paced startup environment and is passionate about safeguarding data, infrastructure, and operations in alignment with global compliance standards such as SOC 2 and PCI DSS. You will be responsible for designing security processes, owning security tools and audits, and fostering a company-wide security culture. About your responsibilities: Lead the planning and implementation of security measures across cloud platforms (AWS and GCP), devices (Mac/Windows), and internal systems. Maintain and expand compliance efforts for SOC 2, PCI DSS, and customer audits using tools such as Vanta and SISA. Manage endpoint protection (DLP, antivirus, threat detection), MDM controls (via Microsoft Intune), and identity management practices. Develop and enforce security policies and procedures for access control, data protection, monitoring, and incident response. Perform risk assessments, vulnerability scans, and remediation tracking to continuously improve the security posture. Educate employees through security training, phishing simulations, and awareness programs. Lead security incident investigations and drive root-cause analysis and corrective actions. Review and validate third-party vendors for security and compliance fit.• Collaborate with compliance, legal, and external auditors to fulfill regulatory and customer requirements. About your skills: 710 years of experience in IT or cybersecurity roles, with demonstrated ownership of security practices. In-depth understanding of cloud security (AWS/GCP), endpoint protection, and infrastructure hardening. Hands-on experience with tools like Microsoft Intune, DLP, and SIEM solutions. Working knowledge of compliance programs (SOC 2, PCI DSS) and audit tools like Vanta and SISA. Familiarity with secure configuration management, IAM, encryption, and data classification. Strong written and verbal communication skills, with an ability to influence security awareness across teams. Technologies good to have: Prior exposure to regulatory frameworks (e.g., GDPR, HIPAA) is a plus. Certifications such as CISSP, CISM, or Security+ are desirable. Qualification: Bachelors or Masters degree in Computer Science, Information Security, or related field. 7–10 years of security/IT experience, ideally in a cloud-native or startup environment. About you: You are passionate about security and motivated to protect systems and data proactively. You enjoy working in a startup culture and are comfortable taking ownership and initiative. You thrive in cross-functional teams and enjoy solving complex security challenges. You are detail-oriented and keep up with the evolving security landscape.
As an Associate Customer Success Representative at Reach, you will be a part of a full-service, next generation Customer Care team dedicated to providing world-class experiences for both agents and customers. Your primary responsibility will be to assist our valued customers through phone calls, emails, texts, and Live Chat, ensuring that each interaction is personalized and exudes a genuine care for people. Multi-tasking is key as you deliver exceptional customer care across various inbound channels simultaneously, prioritizing the most pressing needs efficiently. You will be expected to stay updated on various digital tools and emerging technologies that our customers utilize. Access to cutting-edge technology will be provided to facilitate and enhance your job performance, making your tasks easier and more enjoyable. Effective communication in all forms, a passion for customer service excellence, and the ability to effortlessly connect with and assist others are qualities we seek in our ideal candidate. Strong organizational skills, the capacity to manage multiple priorities, a drive for continuous learning and growth, and the ability to thrive in a fast-paced environment while maintaining composure under pressure are essential attributes. The role requires a High School diploma or above, along with 1-3 years of work experience in a customer-facing role. Fluency in English is a must. The working hours are aligned with US daytime as the India team supports US operations 24/7. The shift timings may vary between 6:30 pm IST to 6:30 am IST (or 7:30 pm IST to 7:30 am IST during US daylight savings), with an average of 9 hours per working day. Flexibility to work during these hours, including the possibility of shifts between 12 am IST to 7:30 am IST, is essential. The schedule may change daily based on the Company's requirements.,
Reach is a global SaaS platform that powers the next generation of network-based services. Companies utilize our end-to-end platform to efficiently launch, operate, and expand innovative wireless, broadband, and IoT services in a timely manner. As an Associate Customer Success Representative in our full-service, next-generation Customer Care team, you will specialize in providing world-class experiences for both agents and customers. Your responsibilities will include assisting customers through phone calls, emails, texts, and Live Chat while adding a personal and human touch to each interaction. Our Customer Care team prides itself on genuinely caring about people. You will be expected to multitask effectively to deliver exceptional customer care across various inbound channels, often simultaneously. The ability to stay composed and prioritize the most urgent needs is crucial in this role. Additionally, staying updated on various digital tools and technology that our customers use is essential. You will have access to cutting-edge technology that enhances the efficiency and enjoyment of your work. The ideal candidate for this position excels in communication across all mediums and possesses a genuine passion for customer service. If you enjoy meeting new people, helping others, and have excellent organizational skills to manage multiple priorities, you are the perfect fit. A strong desire for continuous learning and personal growth, coupled with the ability to thrive in a fast-paced environment and remain composed under pressure, are key qualities we are looking for. Being an avid technology user and a proficient problem solver, along with traits such as honesty, trustworthiness, and reliability, are highly valued. Requirements for this role include a High School diploma or above, 1-3 years of work experience in a customer-facing role, and fluency in English. The expected working hours for this position are aligned with US daytime as the India team supports US operations 24/7. The shift timings will typically fall between 6:30 pm to 6:30 am IST, with adjustments during US daylight savings time. Flexibility to work within these hours, including the possibility of shifts between 12 am to 7:30 am IST, is required. Shift timings may vary daily based on the Company's schedules and operational needs.,
About Reach: Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time. Website: https://www.reachplatform.com Job Title: BSS Architect Experience: 1015 Years Location: Bangalore Employment Type: Full-time About the Job: We are seeking a highly experienced BSS Architect with a strong background in designing and implementing Business Support Systems in telecom or enterprise domains. The ideal candidate will have 10–15 years of relevant experience and a comprehensive understanding of integrating AI technologies into BSS platforms. You will lead architectural initiatives and guide cross-functional teams to deliver robust and scalable solutions aligned with industry standards and business goals. About your responsibilities: Lead the architecture and design of scalable and robust BSS platforms. 1. Product Catalog & Lifecycle 2. Information & Data Flow Architecture 3. Database & Normalization for Reporting 4. Revenue Management & Accounting 5. Mediation ( Basic ) 6. Order Provisioning & Lifecycle Management Collaborate with cross-functional stakeholders to gather business requirements and translate them into technical architecture. Evaluate and integrate AI-driven tools and platforms to enhance BSS functionalities. Ensure architectural compliance with industry standards and enterprise IT strategies. Provide technical leadership and mentorship to development and implementation teams. Develop detailed documentation, architecture diagrams, and technical specifications. Continuously research and stay updated with trends in BSS technologies and AI. About your skills: Understanding of telecom charging concepts (OCS, PCC, converged charging). Familiarity with TM Forum standards (SID, eTOM) and TOGAF is a plus. 10–15 years of experience in BSS architecture and solution design. In-depth knowledge of telecom BSS domains such as billing, CRM, order management, product catalog, etc. Proven experience in applying AI/ML technologies in BSS environments for customer insights, automation, and predictive analytics. Strong grasp of modern architecture patterns like microservices, APIs, and cloud-native design. Excellent analytical, problem-solving, and communication skills. Technologies good to have: Experience with major BSS platforms such as Amdocs, Ericsson, or Netcracker. Familiarity with cloud platforms like AWS, Azure, or GCP. AI certifications or coursework is an added advantage. Qualification: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Minimum 15 years in BSS roles, with at least 5 years in MVNO/MVNE platforms. About you: 1. You have a proactive attitude and enjoy problem-solving in dynamic environments. 2. You’re persistent, resilient, and approach challenges with creativity. 3. You can work independently and take ownership of complex architecture initiatives. 4. You are adaptable and thrive in collaborative team settings. 5. You are passionate about exploring new technologies and elevating system capabilities through innovation.
Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.
As an Associate Customer Success Representative at Reach, a global SaaS platform specializing in powering network-based services, you will be a crucial part of the next-generation Customer Care team. Your main focus will be on providing exceptional experiences for both agents and customers. Here's what you can expect in this role: - Assist customers through various communication channels such as phone calls, emails, texts, and Live Chat while ensuring a personalized and empathetic approach in every interaction. - Multitask effectively to deliver outstanding customer care across multiple inbound channels simultaneously. - Stay composed and prioritize urgent needs efficiently, staying updated on digital tools and technologies used by customers. - Excel in communication across all mediums and demonstrate a genuine passion for customer service. - Manage multiple priorities effectively with excellent organizational skills. - Show a strong desire for continuous learning and personal growth, thriving in a fast-paced environment and remaining composed under pressure. - Utilize your problem-solving skills, honesty, trustworthiness, and reliability to deliver exceptional service. Qualifications required for this role: - High School diploma or above. - 1-3 years of work experience in a customer-facing role. - Fluency in English. Please note: - The working hours are aligned with US daytime as the India team supports US operations 24/7. - Shift timings will typically fall between 6:30 pm to 6:30 am IST, with adjustments during US daylight savings time. - Flexibility to work within these hours is required, including the possibility of shifts between 12 am to 7:30 am IST. - Shift timings may vary daily based on the Company's schedules and operational needs.,
As an Associate Customer Success Representative at Reach, you will be a part of a full-service, next generation Customer Care team dedicated to providing world-class experiences for both agents and customers. Your primary responsibility will be to assist our valued customers through phone calls, emails, texts, and Live Chat, ensuring that each interaction is personalized and exudes a genuine care for people. Multi-tasking is key as you deliver exceptional customer care across various inbound channels simultaneously, prioritizing the most pressing needs efficiently. Key Responsibilities: - Assist customers through phone calls, emails, texts, and Live Chat, ensuring personalized interactions - Deliver exceptional customer care across multiple inbound channels simultaneously - Stay updated on various digital tools and emerging technologies used by customers - Utilize cutting-edge technology provided to enhance job performance - Demonstrate effective communication, passion for customer service excellence, and ability to connect with and assist others - Showcase strong organizational skills, capacity to manage multiple priorities, drive for continuous learning and growth, and ability to thrive in a fast-paced environment while maintaining composure under pressure Qualifications Required: - High School diploma or above - 1-3 years of work experience in a customer-facing role - Fluency in English - Flexibility to work US daytime hours, with shift timings varying between 6:30 pm IST to 6:30 am IST (or 7:30 pm IST to 7:30 am IST during US daylight savings), averaging 9 hours per working day - Ability to work shifts between 12 am IST to 7:30 am IST and adapt to daily schedule changes based on Company's requirements (Note: Additional details about the company were not provided in the job description),
Key Account Manager | Bangalore (Applicant must be from IIM or ISB) 🚀 About Reach Revolutionizing Mobile Connectivity Through AI-Powered Innovation Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses. 🌟 Position Overview 📍 Location: Bangalore, India | 💼 Experience: 5-7 Years | 🚀 Industry: Telecommunications & Mobile Technology Seeking: Dynamic Telecom Key Account Manager | MVNO/MVNE Specialist | Mobile Technology Expert Join our innovative telecom-focused organization as a Telecom Domain Expert – Account Management and drive operational excellence across Mobile Virtual Network Operator (MVNO) , Mobile Virtual Network Enabler (MVNE) , and Mobile Network Operator (MNO) ecosystems. This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in: ✅ MVNO/MVNE Operations & Strategy ✅ MNO Partnership Management ✅ SaaS Platform Management & Implementation ✅ Telecom Billing Systems (BSS/OSS) ✅ CRM & Subscriber Management ✅ Mobile Technology & Digital Transformation ✅ AI-Powered Analytics & Automation The ideal candidate will have hands-on experience in the mobile virtual network ecosystem , telecom platform management , and MVNO/MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence . 🎯 Key Responsibilities 🤝 MVNO/MNO Account Management Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem Participate in product presentations for brand onboarding and engagements Build and maintain strong, long-term relationships with key stakeholders at client organizations Conduct regular business reviews and strategic planning sessions with clients Engage directly with clients for requirements gathering, updates, and escalations. Ensure seamless communication across time zones and teams Develop comprehensive account plans with clear objectives, strategies, and success metrics Analyze market trends, competitive landscape, and client business models Prepare and present executive-level reports on account performance and market insights Contribute to product roadmap discussions based on client feedback and market requirements 🚀 Account Growth Drive account expansion through upselling and cross-selling of platform features and services Develop and execute account-specific growth strategies aligned with client business objectives Monitor account health metrics and implement retention strategies to minimize churn Collaborate with sales team to identify and pursue new opportunities within existing accounts Ensure successful platform adoption and subscriber onboarding Monitor KPIs, account health, and risk metrics. Support contract renewals, growth strategies, and stakeholder coordination. 📊 Operations Monitor billing accuracy , platform uptime , and telecom SLAs with the help of team Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement. Monitor telecom KPIs , billing performance metrics , and subscriber analytics Lead cross-functional telecom initiatives to streamline BSS/OSS workflows Ensure telecom regulatory compliance and GSMA standards adherence Manage platform resource allocation and capacity planning across mobile services Drive AI digital transformation initiatives in telecommunications operation Drive automation and process optimization using AI-powered tools and analytics. Use AI-generated reports and insights to support planning, performance reviews, and process improvements. 🚀 Program Management Oversee project delivery from MVNO concept to launch Develop product implementation timelines and budgets Coordinate platform integration projects with Brands, 3 rd party and MNO partners Implement project management best practices and ITIL methodologies Coordinate telecom integrations , billing configurations , and subscriber management 🎓 Required Qualifications 📚 Education & Telecom Experience MBA from IIM/ISB, or equivalent top-tier business school (Regular or Executive Program) Strong academic record with demonstrated analytical and strategic thinking capabilities 3-5 years in telecom operations , mobile technology , or MVNO/MVNE roles ✅ Domain Expertise Required : Deep understanding of mobile virtual networks , telecom platforms , billing systems 🤖 AI : Hands-on experience with implementing AI tools for operations and business analytics Proven track record managing telecom projects and mobile service launches 🛠️ Skills & AI-Enabled Telecom Systems Proficiency in telecom project management tools (Jira, Asana, Microsoft Project) Advanced telecom analytics and AI-powered data analysis capabilities 🔧 Telecom Billing Systems : BSS/OSS platforms , revenue assurance , subscriber billing 📱 AI-Enhanced CRM : Customer lifecycle management , predictive subscriber analytics , automated customer operations ☁️ SaaS Platform Management : Cloud telecom solutions , API integrations , mobile platform implementations 📊 Mobile Analytics Platforms : AI-powered BI tools , predictive analytics platforms , automated reporting systems Knowledge of Lean/Six Sigma and AI-driven process optimization 🎯 Core Telecom & AI Competencies ( Mobile Technology Expertise : MVNO/MVNE business models , MNO ecosystems , mobile industry dynamics Telecom Technical Acumen : Mobile platforms , billing infrastructure , telecom APIs Regulatory Knowledge : Telecom compliance , TRAI regulations , GSMA standards , AI governance Mobile Customer Experience : AI-powered subscriber journey optimization , intelligent customer service Platform Operations : Understanding of AI-enabled mobile platforms and automated telecom operations Strong telecom stakeholder management and mobile operator relations Digital & AI Transformation : Experience with telecom modernization , cloud migration , and AI implementation Excellent data-driven presentation skills for technical and business audiences ⭐ Preferred Qualifications 🏆 Certifications & Advanced Experience PMP , Lean Six Sigma , or ITIL certification 🤖 AI/ML Certifications : Google Cloud ML , AWS ML Specialty , Azure AI Engineer , Coursera ML certificates 🌐 MVNO/MVNE Expertise : Mobile virtual network launches , MVNE platform management 💳 Billing Platform Mastery : Amdocs , Oracle BRM , Ericsson Charging , Nokia BSS ☁️ Cloud Telecom : AWS/Azure telecom solutions , cloud-native platforms 📊 Revenue Management : Telecom P&L responsibility , AI-driven mobile service monetization 🔄 Change Management : Telecom transformation projects , AI implementation , platform modernization 🔗 API & Integration : Telecom APIs , mobile service integrations , microservices architecture 🌍 International Experience : Global roaming , cross-border mobile services 📱 Emerging Technologies : IoT connectivity , AI-powered mobile applications , intelligent automation