Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.

About Reach Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time. Website: https://www.reachplatform.com/ The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day In The Life Assisting our awesome customers via phone calls, emails, texts and Live Chat. Itsimportant to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Associate Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements High School diploma or above 1-3 years of work experience in a customer-facing role Fluent English speaker Expected Hours This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) , with approximately 9 hours each working day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company.

About Reach: Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time. Website: https://www.reachplatform.com Job Title: IT Security Lead Experience: 710 Years Location: Bangalore Employment Type: Full-time About the Job: We are looking for a hands-on and driven IT Security Lead to build and scale our information security function. This role is ideal for someone who thrives in a fast-paced startup environment and is passionate about safeguarding data, infrastructure, and operations in alignment with global compliance standards such as SOC 2 and PCI DSS. You will be responsible for designing security processes, owning security tools and audits, and fostering a company-wide security culture. About your responsibilities: Lead the planning and implementation of security measures across cloud platforms (AWS and GCP), devices (Mac/Windows), and internal systems. Maintain and expand compliance efforts for SOC 2, PCI DSS, and customer audits using tools such as Vanta and SISA. Manage endpoint protection (DLP, antivirus, threat detection), MDM controls (via Microsoft Intune), and identity management practices. Develop and enforce security policies and procedures for access control, data protection, monitoring, and incident response. Perform risk assessments, vulnerability scans, and remediation tracking to continuously improve the security posture. Educate employees through security training, phishing simulations, and awareness programs. Lead security incident investigations and drive root-cause analysis and corrective actions. Review and validate third-party vendors for security and compliance fit.• Collaborate with compliance, legal, and external auditors to fulfill regulatory and customer requirements. About your skills: 710 years of experience in IT or cybersecurity roles, with demonstrated ownership of security practices. In-depth understanding of cloud security (AWS/GCP), endpoint protection, and infrastructure hardening. Hands-on experience with tools like Microsoft Intune, DLP, and SIEM solutions. Working knowledge of compliance programs (SOC 2, PCI DSS) and audit tools like Vanta and SISA. Familiarity with secure configuration management, IAM, encryption, and data classification. Strong written and verbal communication skills, with an ability to influence security awareness across teams. Technologies good to have: Prior exposure to regulatory frameworks (e.g., GDPR, HIPAA) is a plus. Certifications such as CISSP, CISM, or Security+ are desirable. Qualification: Bachelors or Masters degree in Computer Science, Information Security, or related field. 7–10 years of security/IT experience, ideally in a cloud-native or startup environment. About you: You are passionate about security and motivated to protect systems and data proactively. You enjoy working in a startup culture and are comfortable taking ownership and initiative. You thrive in cross-functional teams and enjoy solving complex security challenges. You are detail-oriented and keep up with the evolving security landscape.

As an Associate Customer Success Representative at Reach, you will be a part of a full-service, next generation Customer Care team dedicated to providing world-class experiences for both agents and customers. Your primary responsibility will be to assist our valued customers through phone calls, emails, texts, and Live Chat, ensuring that each interaction is personalized and exudes a genuine care for people. Multi-tasking is key as you deliver exceptional customer care across various inbound channels simultaneously, prioritizing the most pressing needs efficiently. You will be expected to stay updated on various digital tools and emerging technologies that our customers utilize. Access to cutting-edge technology will be provided to facilitate and enhance your job performance, making your tasks easier and more enjoyable. Effective communication in all forms, a passion for customer service excellence, and the ability to effortlessly connect with and assist others are qualities we seek in our ideal candidate. Strong organizational skills, the capacity to manage multiple priorities, a drive for continuous learning and growth, and the ability to thrive in a fast-paced environment while maintaining composure under pressure are essential attributes. The role requires a High School diploma or above, along with 1-3 years of work experience in a customer-facing role. Fluency in English is a must. The working hours are aligned with US daytime as the India team supports US operations 24/7. The shift timings may vary between 6:30 pm IST to 6:30 am IST (or 7:30 pm IST to 7:30 am IST during US daylight savings), with an average of 9 hours per working day. Flexibility to work during these hours, including the possibility of shifts between 12 am IST to 7:30 am IST, is essential. The schedule may change daily based on the Company's requirements.,

Reach is a global SaaS platform that powers the next generation of network-based services. Companies utilize our end-to-end platform to efficiently launch, operate, and expand innovative wireless, broadband, and IoT services in a timely manner. As an Associate Customer Success Representative in our full-service, next-generation Customer Care team, you will specialize in providing world-class experiences for both agents and customers. Your responsibilities will include assisting customers through phone calls, emails, texts, and Live Chat while adding a personal and human touch to each interaction. Our Customer Care team prides itself on genuinely caring about people. You will be expected to multitask effectively to deliver exceptional customer care across various inbound channels, often simultaneously. The ability to stay composed and prioritize the most urgent needs is crucial in this role. Additionally, staying updated on various digital tools and technology that our customers use is essential. You will have access to cutting-edge technology that enhances the efficiency and enjoyment of your work. The ideal candidate for this position excels in communication across all mediums and possesses a genuine passion for customer service. If you enjoy meeting new people, helping others, and have excellent organizational skills to manage multiple priorities, you are the perfect fit. A strong desire for continuous learning and personal growth, coupled with the ability to thrive in a fast-paced environment and remain composed under pressure, are key qualities we are looking for. Being an avid technology user and a proficient problem solver, along with traits such as honesty, trustworthiness, and reliability, are highly valued. Requirements for this role include a High School diploma or above, 1-3 years of work experience in a customer-facing role, and fluency in English. The expected working hours for this position are aligned with US daytime as the India team supports US operations 24/7. The shift timings will typically fall between 6:30 pm to 6:30 am IST, with adjustments during US daylight savings time. Flexibility to work within these hours, including the possibility of shifts between 12 am to 7:30 am IST, is required. Shift timings may vary daily based on the Company's schedules and operational needs.,