Associate CS Rep

Reach is a global SaaS platform that powers the next generation of network-based services. Companies utilize our end-to-end platform to efficiently launch, operate, and expand innovative wireless, broadband, and IoT services in a timely manner. As an Associate Customer Success Representative in our full-service, next-generation Customer Care team, you will specialize in providing world-class experiences for both agents and customers. Your responsibilities will include assisting customers through phone calls, emails, texts, and Live Chat while adding a personal and human touch to each interaction. Our Customer Care team prides itself on genuinely caring about people. You will be expected to multitask effectively to deliver exceptional customer care across various inbound channels, often simultaneously. The ability to stay composed and prioritize the most urgent needs is crucial in this role. Additionally, staying updated on various digital tools and technology that our customers use is essential. You will have access to cutting-edge technology that enhances the efficiency and enjoyment of your work. The ideal candidate for this position excels in communication across all mediums and possesses a genuine passion for customer service. If you enjoy meeting new people, helping others, and have excellent organizational skills to manage multiple priorities, you are the perfect fit. A strong desire for continuous learning and personal growth, coupled with the ability to thrive in a fast-paced environment and remain composed under pressure, are key qualities we are looking for. Being an avid technology user and a proficient problem solver, along with traits such as honesty, trustworthiness, and reliability, are highly valued. Requirements for this role include a High School diploma or above, 1-3 years of work experience in a customer-facing role, and fluency in English. The expected working hours for this position are aligned with US daytime as the India team supports US operations 24/7. The shift timings will typically fall between 6:30 pm to 6:30 am IST, with adjustments during US daylight savings time. Flexibility to work within these hours, including the possibility of shifts between 12 am to 7:30 am IST, is required. Shift timings may vary daily based on the Company's schedules and operational needs.,