DemandTec team, part of Acoustic, is looking for a dynamic Data Integration Engineer with end-to-end vision of what and how data would be processed and used by Merchandising applications hosted in SaaS environment. This candidate would work with a team of talented Engineers in delivering quality features using agile development methodology. Candidate should be proficient in ETL technologies with modern Big Data technologies to efficiently process ever increasing data volumes in near real-time to support merchandising apps and analytics. Ideal candidate would have performance and scalability front and center in design decisions and implementation. To succeed in this role, you need to be versatile, smart and have innate desire to build product features the right way. Finally you should be able to collaborate and communicate with major stakeholders - product manager, other application teams, support and operations. Responsibilities: Design and develop robust data integration pipelines to enable seamless data movement across systems. Develop and optimize complex queries, stored procedures, and functions in PostgreSQL. Optimize PostgreSQL databases, including schema design, indexing, query optimization, and performance tuning. Ensure data integrity, performance, and availability of PostgreSQL databases. Build, maintain, and enhance ETL workflows using tools like Azure Data Factory. Provide ongoing support and troubleshooting for integration processes and database issues. 5+ yrs of experience in data integration and ETL development - preferably using PostgreSQL. Strong understanding of SQL and database structures. Strong expertise in PostgreSQL, including query optimization, database design, and

As a Support Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer s biggest marketing challenges. This role provides an exciting opportunity to leverage your customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products. This includes providing support through a variety of methods including telephone, web chat, and e-mail. Your main tasks in the role of Support Analyst Develop a deep understanding of Acoustic software products. Drive resolution of support cases reported by customers through the support channels. Analyze, investigate, troubleshoot, document, and track support case status from first response to resolution. Provide guidance, assistance, and follow-up on customer questions. Address customer cases with appreciation for business context/justification. Collaborate with other support teams on cross-functional or complex cases. Escalate relevant support cases to Level 2/Engineering teams with appropriate input information and maintain ownership of support cases from escalation to resolution. Serve as a subject matter expert on the product s features, functionality, and usage. Observe trends in customer cases, identify areas for improvement, or initiate proactive measures. With a focus on customer experience, simplify complex application information to effectively communicate with the end user. Prepare FAQs, upgrade notes, knowledge base articles, and other support documents. Follow guidelines, best practices, and processes for case handling. Provide coverage for 3:30pm-0:30am IST or 8:30pm-5:30am IST You also will participate in an on-call rotation that will include holidays, after-hours, and weekends. 3+ years of experience in a support role for a multinational company, driving resolution of support cases reported by customers. Strong analytical and problem-solving skills. Proven ability to provide an exceptional custome