Chief Manager-Group Operations

Kotak Life Insurance

8 - 13 years

10 - 14 Lacs

Mumbai Suburban

Posted:4 weeks ago| Platform:

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Skills Required

Team Handling Skills Operations Management Escalation Management Complaint Management Tat Management Coordination Skills Grievance Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title:- Chief Manager

Department:- Group Operations

Location:- Goregaon East IT Park

Key Responsibilities:

Managing all high profile clients for their queries and complains
Coordinating with internal teams for timely resolution of all queries.
Analyzing all queries for their TATs and resolutions.
Handling complains of Relationship Managers and clients as well received via e-mails and calls.
Arranging Con calls meetings with internal /external stakeholders to discuss issues and to smooth internal process coordination.
IRDAI / Escalation Management / MIS.
PHPC preparation and submission to the management
Ensures all employees receive the appropriate training and education
Ensures Staffing, planning, and people management
Attends performance reviews with Sr Management.
Close coordination with Project teams and IT on system enhancement, product launches and process improvements.
Budget preparation for the process

Experience:- 8-13 Years, Team Handling Experience is must

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