Manager : Operations

Responsible for all inbound and outbound operations at the PUD/Distribution Center and ensuring timely, accurate and profitable delivery of Apex / Surface shipments to customers
Key Responsibilities

Operational

Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD/ Distribution Center (including P2P operations and EDL/ ODA deliveries)Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers

Monitor daily loads and plan delivery and pick-up schedules accordingly

Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators

Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc
Monitor regulatory paperwork (octroi, sales tax, etc) for completeness and accuracy;

Ensure coordination with origin/customer in case of incomplete paperwork

Ensure availability of sufficient vehicles for inbound / outbound operationsOversee vehicle placement at bays and monitor the carting/ loading, tally processes etc

Ensure safe handling of all shipments and report any damaged cases to the origin/ hubOversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the sameEnsure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e
g regulatory issues, priority/ urgent shipment connections, etc Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly

Conduct daily staff briefings, including communication regarding any operational changes, route changes etcMonitor performance of staff in the PUD/ DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc
in line with the training programmes designed centrallyGenerate and maintain MIS related to the PUD / DCPeopleProvide direction, guidance and support to employees to help them discharge their duties effectively

Monitor the performance of the team on a continuous basis to identify key performersMentor and coach subordinates to develop the teams capabilities and build a robust succession pipelineEnsure that the PUD/DC is adequately staffed as per the manpower requirements

Ensure high level of employee engagement and retention of key performers

Key Performance Indicators
Optimize costs in the PUD / DC% reduction in overall Operating Costs for PUD / DC(ieOCPK and PCPM)Adherence of fleet procurement cost per kilometer within set threshold level% Fleet utilization for all milk run vehicles% reduction in market car hire costs Drive service quality and excellence in the PUD / DCTimely connectivity of outbound loads to the Hub (% compliance)Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit% Exceptions closed within TAT Ensure Security of ShipmentsNumber of open regional security related cases in the PUD / DC Ensure Regulatory ComplianceCompliance to all applicable regulatory requirements and paperwork Drive Operations Process Efficiency and capability% increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee) Ensure Performance Driven Culture

Adherence to Performance Management system timelines and guidelines
Support Employee Capability Building% Key positions within team with identified successors / potential successors Drive employee morale and engagementEmployee Attrition (%)