Trainee Business Service Support Advisor

As a Customer Service Advisor 1 at BT Group, your role is crucial in assisting customers across all channels to ensure customer value and success is delivered while providing support excellence. You will work under full supervision to optimize customer service by creating value-based relationships with customers and leveraging the BT Group's solution portfolio within established guidelines. Your responsibilities will include gathering customer information, performing basic analysis, and understanding customer needs to provide valuable customer service insights for efficient issue management. You will execute routine tasks covered by existing procedures to achieve the objectives and vision of the Customer Service team. Handling customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure, will be essential. Additionally, you will actively participate in continuous improvement activities to enhance customer service team processes. To excel in this role, you will need to possess a range of skills including complaint management, information management, effective communication, requirements analysis, continuous improvement mindset, issue resolution, problem-solving abilities, billing knowledge, time management skills, customer relationship management expertise, escalation management proficiency, technical support capabilities, strong decision-making skills, a growth mindset, stakeholder management aptitude, and inclusive leadership qualities. At BT Group, our leadership standards focus on inclusivity, safety, integrity, and trust. By leading inclusively and safely, inspiring trust through self-awareness, honesty, and integrity, you will contribute to building a culture of trust within the organization. Taking decisions that benefit the broader organization and executing tasks that add value to customers and the business showcase your commitment to delivering for the customer and being commercially savvy. Embracing a growth mindset, identifying opportunities for growth, and building diverse future-ready teams will ensure your continuous development and the organization's success.,