Customer Service Support Advisor

The Customer Service Advisor 2 plays a crucial role in assisting customers across all channels to deliver value and success through support excellence and expertise related to the BT Group's solution portfolio with some supervision. You will be involved in implementing specific Customer Service management plans, creating value-based relationships with customers, gathering and analyzing customer information, understanding customer needs, and providing insights for efficient customer issue management. Additionally, you will assist in implementing continuous improvement opportunities to enhance customer service team processes. The ideal candidate should possess skills in billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. At BT Group, our leadership standards focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. We are committed to revolutionizing how people connect with each other by completing the UK's largest digital infrastructure project and investing heavily in 5G technology. As we continue to simplify our systems and processes, apply AI and technology, and reimagine the customer experience, we aim to create the UK's best telco and improve connectivity for millions. We encourage individuals from diverse backgrounds to apply, as we are dedicated to building a workplace that is inclusive and authentic. If you are excited about this role but do not meet every single requirement listed in the job description, we still encourage you to apply as you may be the right candidate for this or other roles within our team. Join us at BT Group and be part of a company that is shaping the future of connectivity in the UK.,