Customer Support Executive

Job Title:

Company:

Position Overview:

Customer Care Executive

Roles & Responsibilities:

• Handle incoming calls, emails, WhatsApp messages, and social media queries from customers.
  
• Provide accurate information regarding products, orders, returns, shipping, and delivery status.
  
• Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns.
  
• Log customer complaints and ensure timely resolution and follow-up.
  
• Maintain proper records of conversations and service requests in CRM tools.
  
• Guide customers on product usage, returns/replacements, or customization requests.
  
• Ensure a positive customer experience by being empathetic, patient, and responsive.
  
• Escalate complex issues to higher authorities and follow through until closure.
  
• Suggest improvements in processes to enhance the customer service experience.
  

Key Requirements:

• Excellent communication skills Hindi (fluent) and English (basic to good).
  
• Proficiency in Microsoft Office (Excel, Word, Outlook).
  
• Ability to multi-task and manage time effectively.
  
• Good problem-solving attitude and a proactive approach.
  
• Patience, attentiveness, and a customer-first mindset.
  
• Strong interpersonal skills and teamwork ability.
  

Educational Qualifications:

• Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.)
  

Preferred Experience:

• 1 to 3 years of experience in a customer support/call center/helpdesk role.
  
• Freshers with strong communication skills and willingness to learn may also apply.
  

Why Join Us?

• Opportunity to grow in a fast-evolving premium lifestyle brand
  
• Friendly and professional work environment
  
• In-house training and career development
  
• Salary as per industry standards and candidate potential
  
• Employee discounts and incentives
  

How to Apply:

careers@basant.info