Community Manager

JOB BRIEF

1. Job Title

   :- Community manager

2. Pay Structure

   :- 30000-50000 per month

3. Reporting to

   :-CEO

JOB BRIEF

The Community Manager serves as the primary relationship builder and experience curator for all members. This role is crucial for fostering a vibrant, supportive, and engaging environment that drives member satisfaction, retention, and new business acquisition through referrals and a positive brand reputation. The Community Manager also plays a key operational role in ensuring the smooth, efficient, and high-quality functioning of the physical workspace.

PRIMARY RESPONSIBILITY

1. Actively build and maintain strong, positive relationships with all members, understanding their business needs and facilitating introductions for potential collaboration.

2. Oversee a seamless and welcoming onboarding experience for new members and manage the check-out process for departing members, including gathering feedback.

3. Proactively address member concerns, mediate disputes, and ensure adherence to community guidelines to maintain a respectful and inclusive atmosphere.

4. Collect and analyze member feedback (surveys, conversations) to continuously improve services, amenities, and the overall member experience.

 5. Plan, promote, and host a regular calendar of impactful community events (e.g., networking breakfasts, professional workshops, social happy hours, wellness sessions) designed to drive engagement and connection.

6. Source and negotiate local partnerships for event support and member benefits, ensuring efficient use of the event budget.

7. Manage and facilitate interactions on internal communication platforms (e.g., dedicated member app, Slack, WhatsApp Business) to keep the community informed and connected digitally.

 8. Conduct engaging tours for prospective members, clearly articulating the value of the Beyond Offices community and services.

9. Implement strategies to maintain high member retention rates by ensuring a consistently excellent experience.

10. Actively seek out member referrals and support marketing initiatives aimed at local business outreach and lead generation.

11. Track and report on sales activities, occupancy rates, and community KPIs (Key Performance Indicators).

 12. Oversee the day-to-day operational flow of the space, ensuring all common areas, meeting rooms, and private offices are clean, presentable, and functional.

13. Manage the reception area, including greeting members and guests, handling mail and package sorting, and answering main phone lines.

14. Act as the primary point of contact for external vendors (e.g., cleaning, maintenance, IT support) to ensure all services meet Beyond Offices' quality standards.

16. Provide first-line troubleshooting for basic office equipment (printers, Wi-Fi, AV systems) and escalate complex issues as needed.

EDUCATION

1. Minimum Education:-Bachelor's degree in Communications, Hospitality, Business, Marketing
2. Technical Education:- Master's in business/marketing/hospitality

EXPERIENCE

1. Minimum Experience HR:- 3+years of experience in community management, hospitality, customer service, or a client-facing role, ideally within a co-working space, hotel, or dynamic retail environment.
2. Minimum Experience:- 1 year in any hospitality business

BEHAVIORAL & TECHNICAL SKILLS

1. Fluent in English
2. Good communication skills (Writing & Speaking both) 
3. Leadership skills
4. Knowledge of Google Workspace & Crm software
5. Manage multiple projects simultaneously, 
6. Demonstrate strong organizational 
7. Time-management skills