Community Manager

• Build Reddit and Discord into

  self-serve support hubs

  where customers can easily find answers and help each other.
• Spark conversations, share updates, and highlight champions who drive discussions.
• Incentivize and empower users to step up as

  community leaders and peer mentors

  .

Champion Programs

• Identify, onboard, and nurture grassroots champions across platforms.
• Launch recognition programs, gamification, and incentives that reward users who consistently support others.
• Create feedback loops where champions influence product and education priorities.

Content & Campaigns

• Create engaging posts, polls, tutorials, and challenges tailored to each platform.
• Share training updates, product how-tos, and customer wins in ways that spark discussion.
• Build and maintain a posting calendar to keep content consistent and high quality.

• Product Advocacy

• Advocate on behalf of the customer internally to make sure DevRev s Support Portal delivers the best possible customer experience.
• Partner with Product/Eng teams to surface community pain points and translate them into actionable improvements.
• Ensure every update to the portal makes it easier for customers to self-serve and succeed.

Growth & Insights

• Develop strategies to increase organic engagement and reach across platforms.
• Track and report on community health metrics: engagement, self-serve resolution rates, active champions, sentiment.
• Continuously experiment with new formats and approaches to grow impact.

• 2-4 years of experience in

  community management, customer advocacy, or social media

  , ideally in SaaS/tech.
• Proven success running active communities on Reddit and Discord; strong grasp of LinkedIn and Instagram engagement.
• Excellent communicator who can spark discussions and simplify technical content.
• Data-driven with a bias for action comfortable iterating quickly based on community insights.
• Creative, proactive, and passionate about building

  self-sustaining, champion-driven communities

  .