Company Description Welcome to Beyond Offices! We're dedicated to cultivating communities that work and grow together in a specially curated workspace in Guwahati city. Beyond Offices is designed to be more than just an office—it's a vibrant community where professionals can collaborate, innovate, and thrive together. Role Description This is a full-time on-site role as a Front Desk Receptionist at Beyond Offices in Guwahati. • Greeting and Welcoming: o Creating a positive first impression for members and visitors. o Welcoming guests and directing them to the appropriate area or person. • Member Services: o Providing information and assistance to members regarding coworking space amenities, services, and policies. o Handling member inquiries and resolving issues promptly. o Facilitating member interactions and fostering a sense of community. • Administrative Tasks: o Answering and directing phone calls and emails. o Managing incoming and outgoing mail and packages. o Managing bookings of meeting rooms and other shared resources. o Maintaining accurate records and databases. • Access Control and Security: o Monitoring access to the coworking space and ensuring security protocols are followed. o Issuing and managing member access cards or codes. • Communication: o Acting as a central point of communication for the coworking space. o Relaying messages and information to members and staff. • Event Support: o Assisting with the setup and coordination of events held in the coworking space. • Problem Solving: o Handling member complaints and resolving issues calmly and professionally. Qualifications Phone Etiquette, Communication, and Customer Service Skills Receptionist Duties and Clerical Skills Strong interpersonal skills and the ability to multitask Previous experience in a similar role is preferred Proficiency in MS Office applications Bachelor's degree or equivalent Show more Show less
Company Description: Welcome to Beyond Offices! Our co-working space is in the heart of Guwahati city. Beyond Offices is not just an office, but a place where professionals come together to work, socialize, and grow. We aim to create a vibrant and inclusive community of professionals who collaborate, innovate, and thrive in a unique workspace. Role Description: This is a full-time on-site role for a Co-working Space Manager at Beyond Offices in Guwahati. The Manager is responsible for the overall operations, community building, and financial performance of Beyond Offices. This role requires a highly motivated, organized, and customer-centric individual with a passion for creating an exceptional experience for our members. The manager will be the primary point of contact for members, ensuring their needs are met and the space operates smoothly and efficiently. Key Responsibilities: 1. Operations Management: * Oversee the daily operations of the Beyond Offices, including opening/closing procedures, facility maintenance, and cleanliness. * Manage and maintain office supplies, equipment, and inventory. * Coordinate with vendors for repairs, services, and supplies (e.g., internet providers, cleaning services, maintenance). * Ensure all safety and security protocols are in place and followed. * Implement and enforce Beyond Office's policies and procedures. * Handle billing, invoicing, and payment collection for memberships and services. * Generate reports on occupancy, revenue, and operational metrics. 2. Community Building & Member Relations: * Cultivate a welcoming, inclusive, and collaborative community environment. * Act as the primary point of contact for all member inquiries, concerns, and feedback. * Onboard new members, providing tours, explaining services, and assisting with setup. * Organize and host regular community events, workshops, and networking opportunities to foster member engagement. * Facilitate introductions and connections between members to encourage collaboration. * Address member issues and resolve conflicts professionally and efficiently. * Gather member testimonials and feedback for continuous improvement. 3. Sales & Marketing: * Conduct tours for prospective members and effectively communicate the value proposition of Beyond Offices. * Develop and implement strategies to attract new members and retain existing ones. * Manage membership agreements, renewals, and upgrades. * Assist with marketing efforts, including social media updates, content creation, and local outreach. * Identify potential partnerships and collaborations to expand Beyond Offices' reach. 4. Financial Management : * Monitor budget and control operational expenses. * Track revenue streams and identify growth opportunities. * Prepare financial reports for management. 5. Team Leadership: * Supervise and train any junior staff, interns, or community assistants. * Delegate tasks and manage schedules effectively. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field (or equivalent practical experience). Proven experience (2-5 years) in a customer service, hospitality, community management, or operations role, preferably in a co-working space, hotel, or similar environment. Exceptional interpersonal and communication skills (written and verbal). Strong organizational skills and attention to detail. Proficiency in using office software (e.g., MS Office Suite, Google Workspace) and CRM/membership management software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills and a proactive approach to addressing challenges. A friendly, approachable, and professional demeanor. Ability to work independently and as part of a team. Flexibility to work occasional evenings or weekends for events. Preferred Qualifications: Experience with event planning and execution. Knowledge of local startup and business communities. Basic understanding of marketing and social media strategies.
Job Description: Facility Manager Company: Beyond Offices Location: Guwahati, Assam Job Type: Full-Time About Beyond Offices Beyond Offices is redefining the modern workspace. We create dynamic, technology-enabled, and people-centric environments that foster productivity, collaboration, and innovation. We go beyond just providing a desk; we curate an experience that empowers our clients and their teams to do their best work. Our facilities are the backbone of this experience, and we are looking for a passionate and meticulous Facility Manager to uphold our high standards and ensure our spaces are exceptional. Position Overview The Facility Manager is the cornerstone of the Beyond Offices experience, responsible for the operational excellence and pristine condition of our properties. You will oversee all aspects of building management, from strategic planning and financial oversight to day-to-day operations and maintenance. The ideal candidate is a proactive problem-solver with a strong background in facility management, a keen eye for detail, and a commitment to ensuring a safe, secure, and welcoming environment for all our members and staff. Key Responsibilities 1. Operations & Maintenance: • Manage and oversee the daily operations of the facility, including building systems such as HVAC, plumbing, electrical, and fire safety. • Develop and implement a comprehensive preventive maintenance program for all equipment and infrastructure to minimize downtime and maximize lifespan. • Conduct regular inspections of the premises to ensure all areas are well-maintained, clean, and in compliance with company standards. • Respond promptly to maintenance requests and emergencies, coordinating repairs with vendors or an in-house team. 2. Vendor & Contract Management: • Source, vet, and manage relationships with external vendors, including cleaning services, security, landscaping, pest control, and specialized maintenance contractors. • Negotiate contracts and service level agreements (SLAs) to ensure high-quality service at a competitive cost. • Monitor vendor performance to ensure contractual obligations are met and standards are maintained. 3. Health, Safety & Compliance: • Ensure the facility complies with all local, state, and national health, safety, and environmental regulations.• Develop and implement emergency response plans, conduct fire drills, and manage all life- safety systems. • Maintain accurate records and documentation for regulatory compliance, inspections, and permits. • Champion a culture of safety throughout the facility. 4. Budget & Financial Management: • Develop and manage the annual facility operations and capital expenditure budgets. • Track expenses, process invoices, and prepare financial reports related to facility operations. • Identify and implement cost-saving initiatives without compromising quality or safety. 5. Space Management & Projects: • Optimize space utilization and manage office reconfigurations, relocations, and internal moves. • Collaborate with the design and construction teams on renovation projects, expansions, and new site build-outs. • Manage the inventory of furniture, fixtures, and equipment (FF&E). 6. Member & Employee Experience: • Act as a key point of contact for facility-related inquiries and issues from our members and staff. • Proactively identify opportunities to enhance the workplace environment and overall user experience. • Ensure a seamless and positive experience from a facility perspective for all occupants. Qualifications & Skills Required: • Bachelor's degree in Facility Management, Business Administration, Engineering, or a related field. • A minimum of 3-7 years of progressive experience in facility management, corporate real estate, or a similar role. • Strong working knowledge of building systems (HVAC, electrical, plumbing, life-safety) and maintenance best practices. • Proven experience in budget management, financial analysis, and contract negotiation. • Excellent understanding of health and safety regulations (e.g., OSHA). • Strong leadership and project management skills.• Proficient in Microsoft Office Suite and comfortable with facility management software (CAFM/IWMS). Preferred: • Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar. • Experience in managing co-working spaces, high-tech campuses, or hospitality environments. • Experience with sustainable building practices and green certifications (e.g., LEED). • Ability to work in a fast-paced, dynamic environment. • Exceptional communication and interpersonal skills, with a customer-centric approach. What We Offer • A competitive salary and comprehensive benefits package. • Opportunities for professional development and career growth. • A vibrant, collaborative, and forward-thinking work culture. • The chance to be a part of a company that is shaping the future of work.