Co-working Space Manager

Company Description:

Welcome to Beyond Offices! Our co-working space is in the heart of Guwahati city. Beyond Offices is not just an office, but a place where professionals come together to work, socialize, and grow. We aim to create a vibrant and inclusive community of professionals who collaborate, innovate, and thrive in a unique workspace.

Role Description:

This is a full-time on-site role for a Co-working Space Manager at Beyond Offices in Guwahati. The Manager is responsible for the overall operations, community building, and financial performance of Beyond Offices. This role requires a highly motivated, organized, and customer-centric individual with a passion for creating an exceptional experience for our members. The manager will be the primary point of contact for members, ensuring their needs are met and the space operates smoothly and efficiently.

Key Responsibilities:

1. Operations Management:

* Oversee the daily operations of the Beyond Offices, including opening/closing procedures, facility maintenance, and cleanliness.

* Manage and maintain office supplies, equipment, and inventory.

* Coordinate with vendors for repairs, services, and supplies (e.g., internet providers, cleaning services, maintenance).

* Ensure all safety and security protocols are in place and followed.

* Implement and enforce Beyond Office's policies and procedures.

* Handle billing, invoicing, and payment collection for memberships and services.

* Generate reports on occupancy, revenue, and operational metrics.

2. Community Building & Member Relations:

* Cultivate a welcoming, inclusive, and collaborative community environment.

* Act as the primary point of contact for all member inquiries, concerns, and feedback.

* Onboard new members, providing tours, explaining services, and assisting with setup.

* Organize and host regular community events, workshops, and networking opportunities to foster member engagement.

* Facilitate introductions and connections between members to encourage collaboration.

* Address member issues and resolve conflicts professionally and efficiently.

* Gather member testimonials and feedback for continuous improvement.

3. Sales & Marketing:

* Conduct tours for prospective members and effectively communicate the value proposition of Beyond Offices.

* Develop and implement strategies to attract new members and retain existing ones.

* Manage membership agreements, renewals, and upgrades.

* Assist with marketing efforts, including social media updates, content creation, and local outreach.

* Identify potential partnerships and collaborations to expand Beyond Offices' reach.

4. Financial Management

* Monitor budget and control operational expenses.

* Track revenue streams and identify growth opportunities.

* Prepare financial reports for management.

5. Team Leadership:

* Supervise and train any junior staff, interns, or community assistants.

* Delegate tasks and manage schedules effectively.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field (or equivalent practical experience).
• Proven experience (2-5 years) in a customer service, hospitality, community management, or operations role, preferably in a co-working space, hotel, or similar environment.
• Exceptional interpersonal and communication skills (written and verbal).
• Strong organizational skills and attention to detail.
• Proficiency in using office software (e.g., MS Office Suite, Google Workspace) and CRM/membership management software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Problem-solving skills and a proactive approach to addressing challenges.
• A friendly, approachable, and professional demeanor.
• Ability to work independently and as part of a team.
• Flexibility to work occasional evenings or weekends for events.

Preferred Qualifications:

• Experience with event planning and execution.
• Knowledge of local startup and business communities.
• Basic understanding of marketing and social media strategies.