Client Services Manager

About Us

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organization's approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

Our role will give you the opportunity to manage a team of Recruiters and be responsible for the recruitment delivery for our client Do you thrive in fast-paced environments and excel in managing client relationships?

We would love to hear from you!

As a Manager, you’ll be responsible for the recruitment delivery, relationship management and annual budget within a complex client solution. You’ll support the Senior Manager & Client Operations Director in driving the achievement of the business area’s commercial and people strategy.

What you’ll be doing:

• Accountable for clearly communicating Strategic Account Vision and Plan to team.
• Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets.
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations.
• Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly.
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions.
• Determine and manage optimal resource allocation to support the talent strategy of the business area.
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organizational structures.
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market.
• Lead team in the delivery against targets, budget and SLAs.
• Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards.
• Work closely with the Performance Management COE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues and influence delivery strategy using data-led insights.
• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope

Skills & Experience

• Minimum 10 years of work experience
• Should have end-to-end recruitment for roles in the Asset Mangement/ Investment Banking and BFSI domains, ensuring alignment with organizational standards and processes.
• Experience in recruitment analytics to track, analyze, and report on metrics related to hiring efficiency, candidate quality, and other key performance indicators.
• Must have experience in a highly structured, process-oriented company, ideally a global MNC.
• Prior experience leading a recruitment team/ project, with a demonstrated ability to mentor and manage team members.
• Extensive background in non-technical recruitment, focusing on roles in finance, compliance, or similar domains.
• A consistent career trajectory with no significant gaps in employment.
• Proven ability to handle difficult stakeholders, adapt to complex requirements, and drive hiring outcomes effectively.
• Strong communication skills, with a proven ability to influence and negotiate with senior management.

Why AMS?

At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.