IA Interior Architects translates client goals, brand and culture into powerful environments built around people, processes, technologies and business drivers. Our clients in diverse markets worldwide require high-performance, visually compelling and sustainable environments to move their enterprise forward, support their culture, engage their staff, integrate technology and drive efficiencies. As architects, designers, workplace strategists and environmental specialists in the largest global architecture firm concentrating exclusively on interiors, we help clients articulate and align their business strategies and core values with the dynamic use of space. Our team members are collaborative, creative, professional, expert and entrepreneurial. Joining our team requires skill, daring, leadership, teaming, humor and a love of interiors. We are presently searching for a Technical Director in our Retail Studio Responsible for ensuring that a technical solution that is consistent with the project design is developed and produced. Additionally, the Director of Technical Services updates and distributes the IA contract templates and technical manual firm-wide. Job Responsibilities Licensed Architect to oversee, sign and stamp local drawings. Technical review of all local construction documents. Ensures technical adherence to office firm-wide standards by developing and providing technical viewpoint on projects. Provides technical solutions to design dilemmas. Reviews CDs to ensure compliance with firm-wide standards, mechanical, building systems, codes and ADA requirements. Assists with updates to the IA technical manual. On larger projects, works with Project Manager for technical reviews and provides construction administration. On larger projects, coordinates engineering consultant’s work to ensure compliance with design solution and timely submission of documents. May be required to assist with support for field surveys and due diligence. Must have extensive code knowledge. Able to interpret the code and provide solutions that satisfy multiple parties. Manages the work of other Technical staff. Oversees tasks and provides feedback on work product. Mentor to other staff, assisting in detail development, one-on-one reviews of redlines, and staff technical development Able to assist with Revit production. Answer building code questions, both internally, and from the client. Reviews feedback from client interviews to determine technical requirements for the design and may attend some client interviews. Education And Work Experience Graduate from an accredited architecture or design school. Architecture license required. 10+ years’ of commercial interior design projects. Knowledge, Skills And Abilities Comprehensive understanding of design intent and practices. Expert interior architectural detailing skills. Comprehensive knowledge of building systems, codes and ADA requirements. Comprehensive contract administration knowledge, including the proven ability to complete complex contract documents. Comprehensive knowledge of equipment and materials. Comprehensive understanding of space requirements Specification writing knowledge. Intermediate MS Office Suite skills. Advanced Revit skills. Advanced verbal and written communication skills. Able to communicate in a thoughtful, patient, consistent, and clear manner. Good relationships with local jurisdictions. Proven ability to explain complex technical information to diverse audiences. Demonstrated ability to manage and lead staff through a combination of direct authority and subject-matter expertise. Interior Architects, Inc. (IA) provides equal opportunity in all aspects of recruitment and employment to all persons without regard to their race, color, creed, religion or belief, sexual orientation, marital status, nationality, national origin or ancestry, sex, age, physical or mental disability, medical condition, genetic information, veteran status, uniformed service member and to promote the full realization of equal employment opportunities.
The Account Manager is responsible for establishing and maintaining strong, long-term relationships with assigned clients as well as identify and lead the acquisition and development of new account relationships. This role serves as the primary relationship owner for select clients, ensuring their satisfaction and identifying opportunities for growth. The Account Manager works to expand new and existing relationships by understanding client needs and positioning our services to provide maximum impact and value. Job Responsibilities Client Relationship Management Serve as the primary point of contact for select client accounts, ensuring exceptional service and fostering long-term relationships. Proactively drive client retention and account growth by identifying opportunities to expand services. Communicate regularly with clients to understand their evolving needs and provide proactive solutions that align with those needs. Collaborate with studio leadership to align account strategies with broader studio goals and contribute to strategic planning initiatives. Retail Design Project Coordination Assist in the preparation and distribution of qualifications and proposal packages, considering each client’s style, preferences, and past interactions. Partner with internal teams to ensure client projects are executed successfully, meeting or exceeding client expectations. Coordinate with design and technical teams to shape and present solutions tailored to the client’s needs and expectations. Review and inform MSA agreements, proposal packages, timelines, and account financial terms. Business Development and Financial Oversight Identify and pursue new business opportunities with existing and potential clients, participating in marketing initiatives and industry networking. Ability to frame discussions and problem solving approaches around a client’s business objectives, their customer’s experience needs and their organization’s brand ethos. Partner with project managers and finance teams to manage billing setup, invoicing, and collections, ensuring smooth financial processes and timely resolution of any payment issues. Monitor project manager’s work, immediately notifying leadership and clients of any potential variances and proposing solutions. Education, Work Experience, And Leadership Education Graduate of architecture, interior design, or business school with a focus on retail environments and experiences. Equivalent experience within a retail design consultancy or in-house at a retail brand will also be considered. Work Experience 8+ years’ experience in account management or client relations within the retail or consumer goods industry, preferably in a design or architecture consultancy. Leadership Active involvement in retail or design industry organizations such as AIA Retail/Entertainment Knowledge Community, Retail Design Institute, National Retail Federation, or similar professional groups. Knowledge, Skills, And Abilities Experience working in architecture or interior design firms, or comparable studios within a retail brand, focused on retail or consumer environments is highly preferred. Experience working directly for retail brands or owners, providing insight into brand-side expectations, operational considerations, and in-store experience strategies is beneficial. Experience collaborating with internal brand teams including marketing, merchandising, and operations. Familiarity with retail rollout programs and store lifecycle management from the owner's perspective. Ability to work within the fast paced, high volume expectations of retail client environments. Strong relationship management skills with a proven ability to drive client attraction, retention and growth in the retail design sector. Demonstrated ability to write and negotiate contracts for services, consultants, and contractors for retail architecture projects. Advanced verbal and written communication skills tailored to retail and consumer brand clients. Proven ability to solve contract and administration issues. Strong problem-solving skills and ability to navigate client concerns effectively in fast-paced retail design environments. Ability to collaborate across design, technical, and client teams and manage multiple retail client accounts and teams simultaneously. Proficiency in Deltek Vision, Salesforce, and MS Office Suite. Interior Architects, Inc. (IA) provides equal opportunity in all aspects of recruitment and employment to all persons without regard to their race, color, creed, religion or belief, sexual orientation, marital status, nationality, national origin or ancestry, sex, age, physical or mental disability, medical condition, genetic information, veteran status, uniformed service member and to promote the full realization of equal employment opportunities.
As the Manager of Client Services working under the Retail Studio Managing Director, you will be responsible for pursuing major opportunities, generating profitable growth, and increasing market share by sourcing new clients and project leads, while also collaborating with existing clients to explore new and expanded opportunities. Your duties will include leading retail business development efforts by securing both new and repeat business through on-call accounts and variable project pursuits with key stakeholders in the retail sector. You will be expected to execute quarterly and annual goals, strategies, and tactics to achieve business development objectives. Additionally, you will identify and participate in industry events and networking functions to promote our services and establish connections with key stakeholders in the retail design community. Working closely with senior client services leaders, you will be involved in the development of proposals, collateral, advertising, web content, branding, messaging, presentation formats, database, and public relations programs/campaigns. It will be crucial for you to conduct market analysis to stay informed about cross-category retail industry trends, competitor activities, and market dynamics in order to shape business development strategies and proposal development effectively. The ideal candidate for this role should possess a BA or advanced degree in marketing, sales, architecture, design, or related fields. You should have at least 5 years of experience in a progressive sales and marketing role, demonstrating the ability to identify, locate, and close large accounts and variable projects within the retail sector. Experience in selling retail architecture and design services and/or corporate real estate industry sales is required. Being highly motivated, organized, and capable of working both independently and as part of a team is essential. A proven track record of securing new business and managing client relationships within the retail design field, along with excellent communication, negotiation, and presentation skills, will be advantageous for success in this position.,