Account Manager

Job Responsibilities

Client Relationship Management

• Serve as the primary point of contact for select client accounts, ensuring exceptional service and fostering long-term relationships.
• Proactively drive client retention and account growth by identifying opportunities to expand services.
• Communicate regularly with clients to understand their evolving needs and provide proactive solutions that align with those needs.
• Collaborate with studio leadership to align account strategies with broader studio goals and contribute to strategic planning initiatives.
  

Retail Design Project Coordination

• Assist in the preparation and distribution of qualifications and proposal packages, considering each client’s style, preferences, and past interactions.
• Partner with internal teams to ensure client projects are executed successfully, meeting or exceeding client expectations.
• Coordinate with design and technical teams to shape and present solutions tailored to the client’s needs and expectations.
• Review and inform MSA agreements, proposal packages, timelines, and account financial terms.
  

Business Development and Financial Oversight

• Identify and pursue new business opportunities with existing and potential clients, participating in marketing initiatives and industry networking.
• Ability to frame discussions and problem solving approaches around a client’s business objectives, their customer’s experience needs and their organization’s brand ethos.
• Partner with project managers and finance teams to manage billing setup, invoicing, and collections, ensuring smooth financial processes and timely resolution of any payment issues.
• Monitor project manager’s work, immediately notifying leadership and clients of any potential variances and proposing solutions.
  

Education, Work Experience, And Leadership

Education

Work Experience

Leadership

Knowledge, Skills, And Abilities

• Experience working in architecture or interior design firms, or comparable studios within a retail brand, focused on retail or consumer environments is highly preferred. Experience working directly for retail brands or owners, providing insight into brand-side expectations, operational considerations, and in-store experience strategies is beneficial.
• Experience collaborating with internal brand teams including marketing, merchandising, and operations.
• Familiarity with retail rollout programs and store lifecycle management from the owner's perspective.
• Ability to work within the fast paced, high volume expectations of retail client environments.
• Strong relationship management skills with a proven ability to drive client attraction, retention and growth in the retail design sector.
• Demonstrated ability to write and negotiate contracts for services, consultants, and contractors for retail architecture projects.
• Advanced verbal and written communication skills tailored to retail and consumer brand clients.
• Proven ability to solve contract and administration issues.
• Strong problem-solving skills and ability to navigate client concerns effectively in fast-paced retail design environments.
• Ability to collaborate across design, technical, and client teams and manage multiple retail client accounts and teams simultaneously.
• Proficiency in Deltek Vision, Salesforce, and MS Office Suite.
  

Interior Architects, Inc. (IA) provides equal opportunity in all aspects of recruitment and employment