Client Services Manager

Company Description

At dojo, we are deeply involved with our brands, focusing on finding interesting opportunities that will enhance our reputation and growth. Fueled by proven advertising talent, our ambition is to provide the right marketing communications solutions to the brands and companies we partner with. We believe in solving problems first, knowing that success will follow.

Role Description

This is a full-time, on-site role for a Client Services Manager. The position is located in Worli Mumbai. The Client Services Manager will be responsible for ensuring customer satisfaction and managing client relationships. Day-to-day tasks include addressing client inquiries, coordinating with internal teams to fulfill client needs, maintaining communication with clients to provide updates, and identifying opportunities for service improvements. The role also involves analytical tasks to understand client requirements and ensure optimal service delivery.

Qualifications

• Strong Customer Satisfaction, Client Services, and Customer Service skills
• Excellent Communication skills
• Analytical Skills to understand and meet client needs effectively
• Ability to work on-site in Mumbai
• Proven experience in client management or a similar role for past 4 years
• Bachelor's degree in Business, Marketing, or related field