Client Services Manager

This is an immediate hiring for a Client Servicing Manager position at a digital marketing agency in Noida. The ideal candidate should have over 5 years of experience in client handling and must come from a digital marketing agency background. The candidate should be available to join immediately or within a maximum of 15 days. As a Client Servicing Manager, you will be responsible for managing client inquiries, concerns, and complaints in a professional manner. You will collaborate with various departments to address client needs effectively, provide regular updates to senior management, and identify new business opportunities through client referrals. Additionally, you will focus on cultivating strong client relationships, providing exceptional after-sales service, and ensuring client satisfaction. Key Responsibilities: - Building and maintaining strong client relationships. - Ensuring a positive onboarding experience for new clients. - Interacting with clients through various communication channels. - Identifying solutions to address client concerns and dislikes. - Managing client records and responding to inquiries promptly. - Providing guidance and training to client service employees. - Conducting training seminars for clients on product features. - Ensuring accurate data entry to prevent billing issues. Skills Required: - Over 5 years of client servicing experience. - Experience in team management. - Excellent communication skills, both verbal and written. - Proficiency in digital marketing. - Full-time, permanent job type with day shift schedule. Application Questions: - How much experience do you have in client handling - Have you completed any Digital Marketing certification If you meet the above requirements and possess the necessary skills, please share your resume at hr@wikreate.in.,