Cafe Manager

Procons Innovations Pvt. Ltd

Key Responsibilities:

Café Manager

• Overseeing

  end-to-end café operations

  across all Kochi outlets, ensuring smooth workflows from opening to closing.
• Supervising and coordinating staff in collaboration with the

  Team Lead

  , ensuring proper shift allocation, workload balance, and adherence to service standards.
• Serving as the

  final authority

  on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting.
• Managing

  inventory, stock control, and vendor coordination

  , including forecasting, ordering, and minimizing wastage.
• Driving

  customer service excellence

  , handling escalations, and ensuring a consistently premium guest experience.
• Monitoring

  daily sales, footfall, and key performance indicators (KPIs)

  , analyzing data trends, and reporting performance to senior management.
• Leading

  training, coaching, and performance evaluations

  for café staff, ensuring continuous skill development and adherence to brand standards.
• Implementing and maintaining

  hygiene, safety, and compliance standards

  as per SOPs and regulatory requirements.
• Approving and overseeing

  cash/POS operations

  , ensuring accurate billing, reconciliations, and reporting.
• Supporting

  marketing initiatives, product promotions, and community engagement activities

  in coordination with the franchise management team.
• Ensuring timely

  equipment maintenance, facility readiness

  , and vendor service coordination for uninterrupted operations.
• Acting as the

  primary liaison

  between café operations and company directors, ensuring alignment with brand goals, policies, and business objectives.
• Taking

  strategic decisions

  on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required.

Requirements:

• Bachelor’s degree in

  Business Administration

  ,

  Hotel/Retail Management

  , or a related field (preferred).

• 3–5 years of experience

  in F&B, café, QSR, or retail store management.
• Strong

  leadership, team management

  , and

  customer service

  skills.
• Proficiency in

  inventory systems, POS operations

  , and

  stock control processes

  .
• Excellent

  communication, organizational

  , and

  multitasking

  abilities, with a focus on problem-solving.
• Flexible to work

  weekends, public holidays, and festivals

  as per business needs.

Apply Now:

info.proconsindia@gmail.com