Cafe Manager

Procons Innovations Pvt. Ltd

Key Responsibilities:

Café Manager

• Overseeing 

  end-to-end café operations

   across all Kochi outlets, ensuring smooth workflows from opening to closing.
• Supervising and coordinating staff in collaboration with the 

  Team Lead

  , ensuring proper shift allocation, workload balance, and adherence to service standards.
• Serving as the 

  final authority

   on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting.
• Managing 

  inventory, stock control, and vendor coordination

  , including forecasting, ordering, and minimizing wastage.
• Driving 

  customer service excellence

  , handling escalations, and ensuring a consistently premium guest experience.
• Monitoring 

  daily sales, footfall, and key performance indicators (KPIs)

  , analyzing data trends, and reporting performance to senior management.
• Leading 

  training, coaching, and performance evaluations

   for café staff, ensuring continuous skill development and adherence to brand standards.
• Implementing and maintaining 

  hygiene, safety, and compliance standards

   as per SOPs and regulatory requirements.
• Approving and overseeing 

  cash/POS operations

  , ensuring accurate billing, reconciliations, and reporting.
• Supporting 

  marketing initiatives, product promotions, and community engagement activities

   in coordination with the franchise management team.
• Ensuring timely 

  equipment maintenance, facility readiness

  , and vendor service coordination for uninterrupted operations.
• Acting as the 

  primary liaison

   between café operations and company directors, ensuring alignment with brand goals, policies, and business objectives.
• Taking 

  strategic decisions

   on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required.

Requirements:

• Bachelor’s degree in 

  Business Administration

  , 

  Hotel/Retail Management

  , or a related field (preferred).

• 3–5 years of experience

   in F&B, café, QSR, or retail store management.
• Strong 

  leadership, team management

  , and 

  customer service

   skills.
• Proficiency in 

  inventory systems, POS operations

  , and 

  stock control processes

  .
• Excellent 

  communication, organizational

  , and 

  multitasking

   abilities, with a focus on problem-solving.
• Flexible to work 

  weekends, public holidays, and festivals

   as per business needs.

Apply Now:

info.proconsindia@gmail.com