Job
Description
This role is for one of our clients Industry: Sales Seniority level: Associate level Min Experience: 3 years Location: Mumbai JobType: full-time We are seeking a sophisticated and results-driven Boutique Store Manager to lead our flagship retail location. As the face of our brand in-store, you will be entrusted with delivering an elevated customer experience, achieving business objectives, and fostering a culture of excellence and elegance. This role combines operational leadership, team empowerment, and premium client servicing in a high-performance, luxury-driven environment. Key Responsibilities 🛍️ Client Experience & Relationship Management Champion an immersive, client-first experience in-store, aligned with the brand’s luxury ethos. Build lasting relationships with high-value clientele through personalized service and follow-ups. Handle client escalations with discretion, empathy, and brand-aligned communication. 📈 Sales Leadership & Business Growth Own store P&L and drive top-line revenue through performance monitoring and data-backed strategies. Lead and motivate the sales team to meet and exceed KPIs including AOV, conversion rate, and client retention. Execute CRM strategies to nurture repeat customers and VIP client engagement. 👥 Team Management & Development Recruit, onboard, and mentor a team of passionate retail professionals. Conduct regular performance reviews, coaching sessions, and skill-building workshops. Foster a culture of accountability, collaboration, and premium service delivery. 📦 Operational Excellence & Inventory Management Ensure flawless daily operations including inventory accuracy, shrinkage control, and process compliance. Manage supply chain coordination and replenishment to maintain optimal stock levels. Conduct audits and maintain operational SOPs to ensure efficiency and compliance. 💡 Visual Merchandising & Brand Integrity Implement and uphold visual merchandising standards to showcase the brand in its best light. Collaborate with HQ and VM teams for seasonal transitions, product launches, and campaign rollouts. Ensure that the store environment reflects the brand's identity and luxury standards at all times. 💼 Strategic & Financial Oversight Prepare weekly/monthly sales reports and identify growth opportunities based on trend analysis. Maintain financial discipline in-store by managing expenses, budgeting, and forecasting. Ensure adherence to brand policies, retail standards, and legal/regulatory guidelines. Who You Are A charismatic leader with a deep understanding of the luxury retail landscape. Proven success in managing premium store operations and achieving sales targets. Excellent interpersonal skills with a flair for cultivating high-touch client relationships. Highly organized, detail-oriented, and comfortable multitasking in a fast-paced environment. Passionate About Style, Luxury, And Delivering Exceptional Experiences. Proficient in POS systems, CRM tools, and retail analytics dashboards. Qualifications Bachelor’s degree in Business, Retail, or a related field preferred. 5+ years of experience in retail management, with at least 2 years in a luxury environment. Strong leadership and team development capabilities. Flexible to work retail hours, including weekends, holidays, and special events. Show more Show less
