AVP Professional Service

Associate Vice President – Professional Services

What Youʼll Do

· Team & Capabiliy:

Operate a matrix for BAs (delivery management under AVP; functional direction with Consulting) to ensure configuration quality and predictable throughput

· Delivery Governance & Methods :

· Drive continuous improvement and automation in delivery processes, tools, and client communications

· Portfolio & Risk Management:

· Implement RAID logs, portfolio risk heatmaps, and RYG thresholds; run an Early-Warning policy (surface bad news early)

· Product Engineering & Enhancements :

· Institute Fit/Gap & Risk/Decision Logs; enforce a COTS-first policy and formal change-control triggers

· Commercial & Delivery Financials:

· Ensure high project profitability through effective and efficient resource utilization, inclusive of Zycus and partner resources

· Cross-Functional Orchestration & Customer Outcomes:

· Co-own account escalations with VP PS and CCO; run a weekly exec escalation review and publish an aging report

· Deliver to core KPIs: Time-to-Value, On-time/On-budget/On-quality, CSAT/NPS, and documented Business Value

Core Competencies : Strategic Leadership: Ability to set vision, build alignment, and execute across a global delivery function

· Program Governance: Expertise in methodologies, delivery frameworks, and compliance standards

· Stakeholder Influence: Ability to manage executive-level customer relationships and internal senior leaders

· Risk & Escalation Management: Skilled in anticipating, mitigating, and resolving delivery risks

· Operational Excellence: Proven track record in optimizing processes, tools, and resource utilization

· Cross-functional Collaboration: Ability to align project management with consulting, sales, product, and customer success functions

Required:

· 15+ years of leadership experience in Professional Services or Project Delivery within large enterprise SaaS

· Demonstrated success managing global, large-scale technology project portfolios (ERP, P2P, S2C or similar)

· Proven track record of leading project managers in a matrixed, global environment

· Strong executive client-facing and stakeholder management skills

• Timezone flexibility: Work will be in support of US Delivery – requiring support for at least half of the US day (ET).

Ideal:

· S2P domain experience

· Experience collaborating with COE or functional delivery teams in SaaS environments

· Proven expertise in driving delivery efficiency and customer satisfaction

· Familiarity with both Agile and hybrid delivery models

· Experience with GenAI tools (ChatGPT, Libre Chat, Gemini, etc)

Nice-to-have:

· PMP, PgMP, or equivalent program/project management certifications

Qualifications Required:

• Proven experience as a Webmaster or Web Designer
• Strong proficiency in HTML, CSS
• Experience in integrating other marketing tools like email automation, ABM etc with website using APIs
• Experience with WordPress and other popular CMS platforms
• Familiarity with server-side technologies and hosting environments
• Solid understanding of UI/UX principles and best practices
• Keen eye for design and aesthetics, with a portfolio demonstrating your skills
• Knowledge of SEO principles and their application in web design

Desired Qualifications:

• Curiosity and enthusiasm for experimenting with new technologies
• Proactive mindset with the ability to take initiative and lead projects
• Strong interest in AI and emerging tech trends in web development
• Excellent problem-solving skills and attention to detail
• Ability to balance creativity with technical requirements
• Strong communication skills to collaborate effectively with various teams

What You Will Gain

· Executive leadership experience in a global, high-growth SaaS delivery organization

· Direct impact on customer satisfaction, delivery efficiency, and business

growth

· Opportunity to shape and scale delivery methodologies across a global enterprise

· Cross-functional collaboration with senior executives across Consulting, Sales, and Customer Success

· Competitive executive compensation package, including performance-based incentives

About Zycus:

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.