Key Responsibilities
- Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter.
- Responsible for the quality of the code repository where applicable.
- Acts as a conduit for the wider domain strategy, for example technical standards.
- Prioritises and makes available capacity for technical debt.
- This role is around capability building, it is not to own applications or delivery.
- Responsible for executing the Hive’s product vision together with the CPO and working with the CPO to communicate the Technology vision and roadmap
- Drive technology strategy, technology stack selection, and implementation for a future ready technology platform, utilising architectural patterns such as microservices architecture, to achieve outcomes of highly scalable, robust, resilient, designed for failure, etc.
- Ensuring that the platform is designed and built on a stable and highly scalable infrastructure based on latest technologies and best practice, such as Cloud, DevOps, and Chaos Engineering.
- Manage all system changes effectively and efficiently during the project delivery with all the agreed controls. Project execution – Speed and simplicity. The efficiency/ timeliness/ quality of the specific projects executed in the payment space.
Technical Responsibilities
- Design, develop, and maintain automated test scripts using industry-standard tools and frameworks.
- Collaborate with software developers, business analysts, and product owners to understand test requirements and acceptance criteria.
- Implement automated testing solutions for web, mobile, and desktop applications, including functional, regression, and performance testing.
- Execute automated test suites, analyze test results, and report defects to the development team.
- Integrate automated tests into the continuous integration and delivery pipeline to ensure rapid and reliable software releases.
- Monitor automated test execution and troubleshoot test failures to identify root causes and resolve issues.
- Maintain test automation frameworks and infrastructure, including version control, test data management, and test environment setup.
- Participate in code reviews, sprint planning, and retrospective meetings to provide input on testability, quality, and automation opportunities.
- Stay updated on emerging technologies, tools, and best practices in test automation and quality assurance.
Strategy
- Play a pivotal role in shaping the organization’s quality assurance strategy – automated testing practices will contribute to improving software quality, accelerating release cycles, and enhancing customer satisfaction.
- Thought leadership and evangelist on emerging technologies, evaluate new tools and techniques and implement best practices to enhance automation effectiveness and efficiency.
- Develop success metrics for the chapter – e.g. test coverage, defect detection rate, test execution time, and release frequency to track progress and evaluate the impact of automated testing on organizational goals.
- Empower the engineers within the subdomain with the right tools and practice to improve SDLC process efficiency - with focus on quality assurance, developer experiences, automation, and performance engineering, with speed, scalability, and stability in mind.
- Enforce and streamline sound development practices.
- Establish and maintain effective governance processes including training, advice, and support, to assure the classic pay product is developed, implemented, and maintained aligning with the Group’s standards
Business
- Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering).
- Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner & Hive Leadership, and in alignment with the fixed capacity model.
- Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends.
- Trusted advisor to the business. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all the way to operations on the ground and securing support services from other teams.
- Provide leadership and technical expertise for the subdomain to achieve goals and outcomes
- Support respective businesses in the commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, and collecting defects for future improvements.
- Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality
Processes
- Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service.
- Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team.
- Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter.
- Chapter Lead may vary based upon the specific chapter domain its leading.
- Define standards to ensure that applications are designed with scale, resilience and performance in mind
- Enforce and streamline sound development practices and establish and maintain effective governance processes including training, advice and support, to assure the platforms are developed, implemented and maintained aligning with the Group’s standards
- Ensure compliance to the highest standards of business conduct, regulatory requirements and practices defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering stipulations
People and Talent
- Accountable for people management and capability development of their Chapter members.
- Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter.
- Focuses on the development of people and capabilities as the highest priority.
- Work closely with developers, product owners, and business analysts to understand requirements, provide feedback on testability, and ensure comprehensive test coverage.
- Ensure that the organisation works in a proactive way to upgrade capacity well in advance and predict future capacity needs
- Responsible for building an engineering culture where application and infrastructure scalability is paramount for on-going capacity management with an aim to reduce the need for capacity reviews using monitoring and auto-scale properties
- Empower the engineers so that they can provide economy of scale focused on delivering value, speed to market, availability, monitoring & system management
- Foster a culture of innovation, transparency, and accountability end to end in the subdomain while promoting a “business-first” mentality at all levels
- Develop and maintain a plan that provides for succession and continuity in the most critical delivery and management position
Risk Management
- Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans.
- Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain.
- Adheres to common practices to mitigate risk in their respective domain.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Ensure that the organisation works in a proactive way to upgrade capacity well in advance and predict future capacity needs
- Responsible for building an engineering culture where application and infrastructure scalability is paramount for on-going capacity management with an aim to reduce the need for capacity reviews using monitoring and auto-scale properties
- Empower the engineers so that they can provide economy of scale focused on delivering value, speed to market, availability, monitoring & system management
- Foster a culture of innovation, transparency, and accountability end to end in the subdomain while promoting a “business-first” mentality at all levels
- Develop and maintain a plan that provides for succession and continuity in the most critical delivery and management position
- Identify high-risk areas, prioritize test automation efforts, and implement effective testing strategies to minimize project risks.
Regulatory & Governance
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Other Responsibilities
- Embed Here for Good and Group’s brand and values in the digital sales/commerce team
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Skills And Experience
- Programming & Scripting
- OS
- Network Fundamentals
- Security Fundamentals
- Database Development
Qualifications
Requirements & Skills
- Experience in global diverse organisation in building overall capability and technical expertise for 8+ years
- Leads min of 1-2 initiatives for the Hive
- App SME and understands the test strategies to be deployed
- Experience in industry bench marking for technical skills
- Ability to articulate the overall vision for the Chapters and ensure upskilling of the organisation holistically
- Experience in identifying skill gaps and mitigate risks to deliverables
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- 8+ years of experience in software quality assurance, with a focus on test automation.
- Proficiency in programming languages such as Java, Python, or JavaScript.
- Hands-on experience with test automation tools and frameworks such as Selenium, Appium, Cypress, or Robot Framework.
- Strong understanding of software testing principles, methodologies, and best practices.
- Experience with continuous integration and delivery tools such as Jenkins, Travis CI, or GitLab CI.
- Knowledge of version control systems (e.g., Git) and issue tracking systems (e.g., Jira).
- Excellent problem-solving skills and attention to detail.
- Effective communication and collaboration skills.
- Ability to work independently and as part of a team in a fast-paced environment.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
