Associate Manager, Solution Engineering

Associate Manager, Solution Engineering- Hyderabad, Telangana

Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate Manager, Solution Engineering.

Western Union powers your pursuit

The role of Associate Manager - Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for applications portfolio: On-premises and on the Cloud. The role is expected to contribute to formulating, developing and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations / Production Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. You should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical.

Role Responsibilities

• To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure.
• Design and implement DR solutions.
• Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions.
• Ability to handle multiple projects and deadlines in a fast-paced environment independently.
• Advanced troubleshooting skills: Application performance tuning, issue resolutions.
• Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams.
• Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Design and execute upgrades and migrations including OnPrem and in Cloud.
• Define and manage best practices around Application security and help to ensure security and compliance across all application systems.
• Providing on-call support for production systems.
• Continuous improvement and automation as much as possible.
• Communicate clearly and regularly with project teams and management.
• Mentor team and build cloud knowledge within the team and drive for team success.

Role Requirements

• Minimum of 7+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP)
• Developing knowledge in Hawk rules, Grafana Prometheus.
• Familiar with IT Service Management tools like ServiceNow
• Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools.
• Strong Windows, AIX/Unix/Linus administration skills.
• Expert level JVM dump reading, end to end trouble shooting skills.
• Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python.
• Working experience on different flavors of OS (Unix/Linux/Solaris/Windows)

Must Have: L3 MW – TIBCO

• Install, patch, monitor, diagnose, performance tune Tibco software
• Provide 24x7 third-level support.
• Provide SME advice on architecture, design, and implementation of new projects and deliverables to applications.
• Follow best practice implementation process – checklist, pre/post implementation validation and checkout, exercised backout procedures for platform stability and high success rate.
• Analyze and performance tune the Middleware platforms Tibco, Kafka.
• Develop and manage Hawk rules, Confluent monitoring, Grafana Prometheus.
• Devise automation and autonomics trigger and scripts for best performance, self-tuning, and outage avoidance.
• Work with the vendor in root cause analysis, managing tickets, collecting doc, devising workarounds, taking corrective or preventative actions, and implementing vendor fixes.
• Abide by all requirements from Security, Compliance, and Audit.
• Keep all platforms at supported software levels and apply CIS security patching.
• Experience with Jenkins, GIT, AWS, Zenoss, Splunk, AppD, Dynatrace.
• Tibco Suite Administration (BW5, BW6, Active Spaces, EMS, BE).
• Developing Hawk rules, Grafana Prometheus, Confluent Monitoring.
• Good Knowledge on ServiceNow, or other ticketing management tools, Jira.
• Strong Windows, AIX/Unix/Linux administration skills and AWS tools.
• Diagnostic and root cause determination skills.
• Knowledge of JVM, Thread, Core dump reading.
• Cloud Technologies (Azure/AWS) – desired
• Migration experience Tibco BE, BW, EMS, Active Spaces, Kafka latest versions.
• Experience with JAVA, Shell/Python Scripting, RDBMS, SQL.
• Experience with web services, certificates, SOAP, API management
• Ability to multitask and prioritize responsibilities daily, often under pressure.
• Excellent written and oral communication skills.
• Good knowledge on Windows, AIX/Unix/Linux, AWS
• Proficiency in JAVA, Shell/Python Scripting, RDBMS, SQL

• Good to Have: L2 MW – Tomcat/WebSphere/Jboss/MS IIS
• Experience in administering tomcat, WebSphere, Jboss on Linux and MS IIS on windows.
• SSL Certification and its management.
• Experience in Application performance tuning.
• Experience in applying patches on middleware application servers.
• Experience in DevOps tools like Spinnaker, Ansible, Cloud bees.
• Housekeeping and Incident Resolution.
• Proficiency in scripting languages like Bash or Groovy for automation tasks.
• Familiarity with various operating systems like Linux, Windows Server and Unix.
• Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication.
• Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness.
• Application security.
• App and Web tier management.
• App Server Products - Tomcat, WebSphere, Jboss, MS IIS
• Web Server Products – Apache http, MS IIS
• ITIL certified – Added advantage.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RP #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.