34 Zenoss Jobs

JOB DESCRIPTION: The Network Operations Network Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Network Engineer II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Participate and provide input to Root Cause Analysis Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution Review, assist in defining, and sign off on policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Engineer II has an intermediate to advanced aptitude with: All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Engineer II: Is able to handle multiple tasks and prioritize work under pressure Is comfortable and proficient in delegating tasks to other engineers Is detail-oriented in documenting information and able to own customer issues through resolution Demonstrates strong problem-solving skills coupled with a desire to take on responsibility Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge Identifies were process can be improved and engages managers and other teams to implement those improvements The ideal candidate possesses: A minimum of 3 years of recent networking experience in a command-line oriented environment At least 18 months of experience with responsibility for configuration and problem resolution of OSPF and/or BGP CCNP-level aptitude A minimum of 12 months of experience in a customer service role Excellent written and verbal communication skills Critical thinking skills and the ability to provide solutions with precision during high-pressure situations Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Job Description Summary : The Network Operations Network Technician II is a key element within the Rackspace Infrastructure team and is expected to provide technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of network issues and ensures they are resolved and/or successfully documented and handed off to a more senior engineer or oncoming shift. The Network Technician II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Network Technician II Will serve as the Turn Over coordinator on the shift ensuring maintenances, trouble-shooting sessions and customer calls are assigned and being kept up with. The Network Technician also is in charge of administering to our internal work tool NET (Network Event Tracker) and watching our chat channels, email and core queues for incoming work, issues and vendor responses. The Network Operations Technician will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Review and sign off on defined policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Technician II has an introductory aptitude with Some supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) Some supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Technician II is: Able to handle multiple tasks and prioritize work under pressure Detail-oriented in documenting information and able to own customer issues through resolution or escalation Capable of demonstrating sound problem-solving skills Passionate about technology and has a desire to expand technical knowledge The ideal candidate possesses: A minimum of 12 months in a technical role with practical experience with network technologies and troubleshooting tools A minimum of 12 months of experience in a customer service role Strong written and verbal communication skills Schedule flexibility to include working a weekend day regularly and holidays as required by the business

JOB DESCRIPTION: The Network Operations Network Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Network Engineer II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Participate and provide input to Root Cause Analysis Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution Review, assist in defining, and sign off on policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Engineer II has an intermediate to advanced aptitude with: All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Engineer II: Is able to handle multiple tasks and prioritize work under pressure Is comfortable and proficient in delegating tasks to other engineers Is detail-oriented in documenting information and able to own customer issues through resolution Demonstrates strong problem-solving skills coupled with a desire to take on responsibility Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge Identifies were process can be improved and engages managers and other teams to implement those improvements The ideal candidate possesses: A minimum of 3 years of recent networking experience in a command-line oriented environment At least 18 months of experience with responsibility for configuration and problem resolution of OSPF and/or BGP CCNP-level aptitude A minimum of 12 months of experience in a customer service role Excellent written and verbal communication skills Critical thinking skills and the ability to provide solutions with precision during high-pressure situations Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Job Description Summary : The Network Operations Network Technician II is a key element within the Rackspace Infrastructure team and is expected to provide technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of network issues and ensures they are resolved and/or successfully documented and handed off to a more senior engineer or oncoming shift. The Network Technician II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Network Technician II Will serve as the Turn Over coordinator on the shift ensuring maintenances, trouble-shooting sessions and customer calls are assigned and being kept up with. The Network Technician also is in charge of administering to our internal work tool NET (Network Event Tracker) and watching our chat channels, email and core queues for incoming work, issues and vendor responses. The Network Operations Technician will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Review and sign off on defined policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Technician II has an introductory aptitude with Some supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) Some supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Technician II is: Able to handle multiple tasks and prioritize work under pressure Detail-oriented in documenting information and able to own customer issues through resolution or escalation Capable of demonstrating sound problem-solving skills Passionate about technology and has a desire to expand technical knowledge The ideal candidate possesses: A minimum of 12 months in a technical role with practical experience with network technologies and troubleshooting tools A minimum of 12 months of experience in a customer service role Strong written and verbal communication skills Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Job Description: POSITION RESPONSIBILITES Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available Process all support incidents and Task requests within SLA by following procedural requirements Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services Suggest defects and product/infrastructure enhancements to improve stability and automation Perform Incident management based on ITIL principles Participate in periodic skills enhancement sessions and training courses Prepare and deliver standard scheduled reports to support service trending and optimization Develop, document and update standard operating procedures and knowledgebase articles. REPORTING RELATIONSHIPS This position reports to the EOC Manager. CANDIDATE QUALIFICATIONS Functional Skills EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are: Windows Server Administration Linux and Unix Server Administration Network Administration and Telecom services AWS DevOps Working knowledge of the following industry standard technologies is required for this role, including: Server Hardware (Cisco UCS, IBM P-Series) Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins) Citrix Microsoft Active Directory Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed) Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management) Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) Strong problem-solving and troubleshooting skills Keen analytical and structured approach to problem solving Ability to follow instructions and Standard Operating Procedures (SOPs) Excellent written and spoken English language skills with an ability to speak loudly and clearly Outstanding customer service skills and dedication to customer satisfaction Excellent documentation skills Proven ability to work independently Ability to work well in a team environment Ability to accommodate flexible work schedules Ability to triage outage bridge calls and drive calls to closure. Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills Ability to speak confidently with Developers, Engineers and Management Leadership Behaviors Take ownership & accountability for actions and results Takes action to resolve customer problems promptly & to ensure customer satisfaction Demonstrates high standards of professionalism, integrity & customer service POSITION QUALIFICATIONS Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role Strong Microsoft Word, Excel, PowerPoint skills Bachelor’s Degree or similar required A +, Network +, Security +, Microsoft, Cisco Certifications preferred Flexibility to work in 24x7x365 shifts on rotational basis Must be comfortable working in a highly critical, fast paced environment with shifting priorities The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days. Guardian- https://youtu.be/QEtkY6EkEuQ Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Job Description: POSITION RESPONSIBILITES Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available Process all support incidents and Task requests within SLA by following procedural requirements Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services Suggest defects and product/infrastructure enhancements to improve stability and automation Perform Incident management based on ITIL principles Participate in periodic skills enhancement sessions and training courses Prepare and deliver standard scheduled reports to support service trending and optimization Develop, document and update standard operating procedures and knowledgebase articles. REPORTING RELATIONSHIPS This position reports to the EOC Manager. Candidate Qualifications Functional Skills EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are: Windows Server Administration Linux and Unix Server Administration Network Administration and Telecom services AWS DevOps Working knowledge of the following industry standard technologies is required for this role, including: Server Hardware (Cisco UCS, IBM P-Series) Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins) Citrix Microsoft Active Directory Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed) Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management) Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) Strong problem-solving and troubleshooting skills Keen analytical and structured approach to problem solving Ability to follow instructions and Standard Operating Procedures (SOPs) Excellent written and spoken English language skills with an ability to speak loudly and clearly Outstanding customer service skills and dedication to customer satisfaction Excellent documentation skills Proven ability to work independently Ability to work well in a team environment Ability to accommodate flexible work schedules Ability to triage outage bridge calls and drive calls to closure. Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills Ability to speak confidently with Developers, Engineers and Management Leadership Behaviors Take ownership & accountability for actions and results Takes action to resolve customer problems promptly & to ensure customer satisfaction Demonstrates high standards of professionalism, integrity & customer service Position Qualifications Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role Strong Microsoft Word, Excel, PowerPoint skills Bachelor’s Degree or similar required A +, Network +, Security +, Microsoft, Cisco Certifications preferred Flexibility to work in 24x7x365 shifts on rotational basis Must be comfortable working in a highly critical, fast paced environment with shifting priorities The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days. Guardian- https://youtu.be/QEtkY6EkEuQ Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Job Description: Job Description POSITION RESPONSIBILITES Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available Process all support incidents and Task requests within SLA by following procedural requirements Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services Suggest defects and product/infrastructure enhancements to improve stability and automation Perform Incident management based on ITIL principles Participate in periodic skills enhancement sessions and training courses Prepare and deliver standard scheduled reports to support service trending and optimization Develop, document and update standard operating procedures and knowledgebase articles. REPORTING RELATIONSHIPS This position reports to the EOC Manager. CANDIDATE QUALIFICATIONS Functional Skills EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are: Windows Server Administration Linux and Unix Server Administration Network Administration and Telecom services AWS DevOps Working knowledge of the following industry standard technologies is required for this role, including: Server Hardware (Cisco UCS, IBM P-Series) Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins) Citrix Microsoft Active Directory Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed) Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management) Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) Strong problem-solving and troubleshooting skills Keen analytical and structured approach to problem solving Ability to follow instructions and Standard Operating Procedures (SOPs) Excellent written and spoken English language skills with an ability to speak loudly and clearly Outstanding customer service skills and dedication to customer satisfaction Excellent documentation skills Proven ability to work independently Ability to work well in a team environment Ability to accommodate flexible work schedules Ability to triage outage bridge calls and drive calls to closure. Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills Ability to speak confidently with Developers, Engineers and Management Leadership Behaviors Take ownership & accountability for actions and results Takes action to resolve customer problems promptly & to ensure customer satisfaction Demonstrates high standards of professionalism, integrity & customer service POSITION QUALIFICATIONS Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role Strong Microsoft Word, Excel, PowerPoint skills Bachelor’s Degree or similar required A +, Network +, Security +, Microsoft, Cisco Certifications preferred Flexibility to work in 24x7x365 shifts on rotational basis Must be comfortable working in a highly critical, fast paced environment with shifting priorities The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days. Location: This position can be based in any of the following locations: Chennai, Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Senior Support Engineer (IP) 4 Role description summary The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. primary responsibilities / key result areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility) : Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility) : Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance . Collaboration and Escalation : Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support : Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Qualifications & Experience Required 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Support Engineer, IP Role Description Summary The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. Primary Responsibilities / Key Result Areas Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance. Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Change Management (Shared Responsibility): Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance. Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. SAS L1 Support (Shared Responsibility): Deliver 24/7 first-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Required Qualifications & Experience 2-5 years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.

Dear Candidate, We are looking for a skilled Cloud DevOps Engineer to automate, deploy, and manage cloud infrastructure. If you have expertise in AWS, CI/CD pipelines, and Infrastructure as Code (IaC), wed love to hear from you! Key Responsibilities: Design and implement cloud-based DevOps solutions. Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation. Manage CI/CD pipelines for application deployment. Monitor system performance, security, and reliability. Optimize cloud resources for cost efficiency and scalability. Troubleshoot and resolve production issues in cloud environments. Required Skills & Qualifications: Hands-on experience with AWS, Azure, or Google Cloud. Expertise in CI/CD tools (Jenkins, GitLab CI, ArgoCD). Strong scripting skills (Python, Bash, PowerShell). Knowledge of Kubernetes, Docker, and container orchestration. Familiarity with logging and monitoring tools (Prometheus, Grafana, ELK). Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Job Title: Network Engineer IV (Design & Build) Job Description: Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. JOB REQUIREMENTS: DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs REQUIREMENTS: Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks. Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers. Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. HIGHLY DESIRED: History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment. Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

Role Cloud Operations Job Level/ Designation M2 Function / Department Cloud Gov and Service Assurance Location Pune/ Mumbai Job Purpose Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine To ensure 100% availability of the deployed cloud infrastructure. Streamline cloud operational processes to ensure healthy and robust network. Achieve set benchmarks for cloud KPI’s Facilitate technology discussions, prioritization and governance to ensure timely execution Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score. Work towards automation for various routine activities to reduce manual interventions and increase efficiency. Key Result Areas/Accountabilities Decision on maintenance upgrade and FNI Change request approval for Service affecting and Service threatening operational changes Operational processes review, adopt and implement process changes Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults Analyze incidences, involve in design related re-engineering of solution in improving system availability Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities OEM governance to support circles for ongoing/recurring issues Analyze spare requirement basis fault trends, and share to CODE team for procurement Arranging solution from Vendor on operational related concerns Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations Trigger CODE team to resolve operational challenges related to product or solution Gov and drive traffic migration requirement to support consolidation and capacity optimization Life cycle management of the deployed cloud infrastructure Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure Initiate automation of routine activities and reduce manual intervention. Develop triggers for various events to reduce TAT for resolving reported issues. Track and get the issues resolved reported in cloud infrastructure Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure Core Competencies, Knowledge, Experience Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must. Understand the intricacies of each vendor product deployed in the network Experience in handling LIVE operations to judge given situation and take appropriate decisions Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Good understanding of SDN technologies Hands on experience in updating/modifying networking of cloud infrastructure Good Understanding of Docker and Container. Must have technical / professional qualifications BE/B. Tech in Electronics & Communication Training/certifications in relevant cloud technology Private/Public/Hybrid cloud) Linux advance Training/certifications Open stack Training/certifications Years of Experience 10+ years of experience. (3-4 years in Cloud operations is must)

Job Title: Network Engineer IV (Design & Build) Job Description: Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. JOB REQUIREMENTS: DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs REQUIREMENTS: Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. HIGHLY DESIRED: History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Cloud Operations Job Level/ Designation M2 Function / Department Cloud Gov and Service Assurance Location Pune/ Mumbai Job Purpose Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine To ensure 100% availability of the deployed cloud infrastructure. Streamline cloud operational processes to ensure healthy and robust network. Achieve set benchmarks for cloud KPI’s Facilitate technology discussions, prioritization and governance to ensure timely execution Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score. Work towards automation for various routine activities to reduce manual interventions and increase efficiency. Key Result Areas/Accountabilities Decision on maintenance upgrade and FNI Change request approval for Service affecting and Service threatening operational changes Operational processes review, adopt and implement process changes Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults Analyze incidences, involve in design related re-engineering of solution in improving system availability Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities OEM governance to support circles for ongoing/recurring issues Analyze spare requirement basis fault trends, and share to CODE team for procurement Arranging solution from Vendor on operational related concerns Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations Trigger CODE team to resolve operational challenges related to product or solution Gov and drive traffic migration requirement to support consolidation and capacity optimization Life cycle management of the deployed cloud infrastructure Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure Initiate automation of routine activities and reduce manual intervention. Develop triggers for various events to reduce TAT for resolving reported issues. Track and get the issues resolved reported in cloud infrastructure Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure Core Competencies, Knowledge, Experience Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must. Understand the intricacies of each vendor product deployed in the network Experience in handling LIVE operations to judge given situation and take appropriate decisions Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Good understanding of SDN technologies Hands on experience in updating/modifying networking of cloud infrastructure Good Understanding of Docker and Container. Must Have Technical / Professional Qualifications BE/B. Tech in Electronics & Communication Training/certifications in relevant cloud technology Private/Public/Hybrid cloud) Linux advance Training/certifications Open stack Training/certifications Years Of Experience 10+ years of experience. (3-4 years in Cloud operations is must) Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=3 to 8 , jd= JD for NSM Tools Admin MS SCOM Experience with the implementation and administration of Microsoft System Center Operations Manager 201620192022 Perform administrative tasks and maintenance plans for the entire System Center Operations Manager infrastructure Create and maintain monitoring and notification rules Review and update SCOM console security apply patches create SCOM console roles and reviews Audit and scope customer access SCOM s and data Create and install custom Management Packs MP Create custom reports on results of SCOM monitoring using SQL Server Reporting Services SSRS Provide problem resolution for SCOM components and related custom scripts Perform certificate importexport for gateway servers Monitor troubleshoot and resolve agent health on all the servers Configures and implements SCOM Connectors integrate with other supported applications Deploys SCOM Agent and implements Gateway and Agent certificatebased communications Create new custom packages and deploy them using PowerShell and other packaging tools Experience in application performance and availability monitoring Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM Document process and procedures Experience in working on ticketing toolsSNOW Work on daily Incidents Service Request and Problem tickets Working experience on other monitoring tools like Riverbed NetIM SolarWinds etc Working experience on MOM tools like IBM Netcool Zenoss Moogsoft etc Good understanding on SNMP and other protocols Working experience on SSMS Good understanding on Networking concepts for network monitoring Ability to manage and administer multiple tools , Title=Admin MS SCOM, ref=6566525

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary Of Position DevOps Engineers are critical to building the next generation of Teladoc Health products and performance. If you have an obsessive focus on automation and metrics, building repeatable solutions and enjoy contributing to best of breed technologies, we should talk. In this challenging role, you will be expected to develop solutions to meet the ever-increasing demand for operational improvements and efficiencies in a fast-paced environment. You will be given responsibility for the end-to-end deployment pipeline of a key technology platform and will be working with software developers, QA and system engineers to deliver secure services with maximum uptime. You will be responsible for deploying industry-standard automation and monitoring tools to highly visible products and implementing fully-automated continuous delivery solutions. DevOps Engineers also need to collect meticulous data throughout the software development lifecycle and provide optimizations that allow for step-function improvement of engineering team productivity. Essential Duties And Responsibilities Assist in the design and implementation of agile SaaS infrastructure, automated environment provisioning and automated deployment and monitoring of multiple environments. Pair with development and QA teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques. Automate and optimize processes, using tools like Jenkins, Puppet, Docker and Kubernetes. Work with cross-functional business teams to understand requirements and other performance SLAs Thoroughly document operational practices and procedures. Troubleshoot and resolve issues in development, test and production instances. Participate in other projects and duties as assigned. Supervisory Responsibilities No Qualifications Expected For Position Bachelor’s degree in Information Systems, Computer Science, Software Engineering or related field. In lieu of a Bachelor’s degree, equivalent combination of education and experience is accepted 5+ years experience as a DevOps engineering professional Familiarity with the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs Familiarity with continuous integration, testing and deployment. Experience with tools like Jenkins, Bamboo CI, Docker, etc. Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, SVN and Jira. Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, or Datadog. Experience with RDBMS (e.g. PostgreSQL and MySQL). Hands on coding and familiarity required with skills in RESTful web services, JSON and XML. Able and willing to work in a team environment and adopt a culture of ownership and initiative, and promote such within the team. Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment The above qualifications, knowledge, experience, and/or background are expected but not required for this role. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary Of Position DevOps Engineers are critical to building the next generation of Teladoc Health products and performance. If you have an obsessive focus on automation and metrics, building repeatable solutions and enjoy contributing to best of breed technologies, we should talk. In this challenging role, you will be expected to develop solutions to meet the ever-increasing demand for operational improvements and efficiencies in a fast-paced environment. You will be given responsibility for the end-to-end deployment pipeline of a key technology platform and will be working with software developers, QA and system engineers to deliver secure services with maximum uptime. You will be responsible for deploying industry-standard automation and monitoring tools to highly visible products and implementing fully-automated continuous delivery solutions. DevOps Engineers also need to collect meticulous data throughout the software development lifecycle and provide optimizations that allow for step-function improvement of engineering team productivity. Essential Duties And Responsibilities Assist in the design and implementation of agile SaaS infrastructure, automated environment provisioning and automated deployment and monitoring of multiple environments. Pair with development and QA teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques. Automate and optimize processes, using tools like Jenkins, Puppet, Docker and Kubernetes. Work with cross-functional business teams to understand requirements and other performance SLAs Thoroughly document operational practices and procedures. Troubleshoot and resolve issues in development, test and production instances. Participate in other projects and duties as assigned. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected For Position Bachelor’s degree in Information Systems, Computer Science, Software Engineering or related field. In lieu of a Bachelor’s degree, equivalent combination of education and experience is accepted 5+ years experience as a DevOps engineering professional Familiarity with the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs Familiarity with continuous integration, testing and deployment. Experience with tools like Jenkins, Bamboo CI, Docker, etc. Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, SVN and Jira. Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc. Experience with RDBMS (e.g. PostgreSQL and MySQL). Hands on coding and familiarity required with skills in RESTful web services, JSON and XML. Able and willing to work in a team environment and adopt a culture of ownership and initiative, and promote such within the team. Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment Required license or credential needed to perform job: N/A The above qualifications, knowledge, experience, and/or background are expected but not required for this role. Work Environment ☐ Office ☒ Remote ☐ Hybrid (Office & Remote) Travel: ≤10% Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.\ Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. 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Hyderabad Begumpet, Telangana | 2025-06-04 Experience : 7+ Years Shift Type : Night shift Qualification : Graduation Location : Hyderabad Begumpet, Telangana Mode of Operation : Work From Office Number of Openings : 3 Job Description : We are looking for a skilled Sr.Linux Administrator to manage and maintain our Linux-based systems, ensuring optimal performance, security, and reliability. The ideal candidate will have expertise in Linux environments, virtualization, and server management, along with strong troubleshooting and team management skills. Roles & Responsibilities : Server Management: Hands-on experience with cPanel, Apache, Tomcat, and mail servers (Zimbra, Postfix, MS Exchange). Virtualization: Knowledge of ESXi/Hypervisor/Citrix/Proxmox and experience with both physical and virtual servers creating and managing hardware and software RAID Operating Systems: Proficiency in CentOS, Fedora, and RHEL. Databases: Familiarity with MySQL and PostgreSQL. Scripting: Ability to write and manage scripts (e.g., Bash, Batch). Troubleshooting: Strong skills in resolving Level 3 technical issues. Monitoring & Backup: Experience with monitoring tools (Nagios, Zabbix, Zenoss, Cacti) and backup strategies. Networking: Understanding of DHCP, DNS, FTP, NFS, Samba, and content filtering (Squid proxy). Security: Implementation of network security policies using IPTables/Firewalld and access lists User Management: Experience in creating user accounts and setting password policies. Automation: Knowledge of automated Linux server installations. Soft Skills: Excellent communication and team leadership abilities. Required Key Skills : VM Ware/openstack/xenservw/hyperv /proxmox. Google/AWS /Azure . Zabbix / Nagios . Zimbra / exim / exchange . Ansible / Puppet .

Job Description: Group Benefits API Team is responsible for APIs and Integrations supporting Web Applications enabling Guardian’s Group Business. We support our end-to-end Business with APIs for Quote, Policy, Customer, Eligibility and Claims. Group Business intake channels such as Customer-facing portal applications, call center applications, IVR and chatbots are all powered by our APIs and provide unified customer experience. Our team is growing, and we are looking for versatile people skilled in Java based technologies, who are driven, who want to make a difference and code with purpose. We are passionate about the Customer. We do the right thing, believe people count and go above and beyond for the people we serve. You are: An experienced backend Lead Engineer who has experience leading high-performance teams with a track record of delivering quality software with speed to market Highly skilled engineer with strong foundation of Computer Science and Software Development Life cycle concepts An individual who is collaborative and can work across the firm with Enterprise Architects, Business Product Owners, Platform, Security and Production support to enable delivery of a cohesive customer centric product You will: Lead an agile team as part of an Agile Release Train Build well-designed, well-engineered, robust, scalable software integration solutions that are Production ready Engineer application integrations using messaging solutions, events, and REST APIs Work closely with the Business Teams and Solution Architecture to ensure alignment with the Product Roadmap and design blueprint Mentor and coach developers and analysts, assign tasks, follow industry standard processes, and perform code reviews Triage end to end system integration issues across various middleware systems and infrastructure You have: Bachelor’s degree in Computer Science or related field 7+ years of Experience as J2EE Software Engineer Understanding of Agile and SAFE Methodologies Industry experience with implementing Rest APIs, Data Driven Design, Microservices Architecture, Enterprise Integration Patterns and Event Driven Architecture Experience designing user friendly APIs using Open API Swagger Specifications Experience integrating with messaging platforms such as ActiveMQ, IBM MQ Experience with Docker containers and AWS Cloud services S3, Lambda, SQS/SNS, Redis Cache, Open search. Experience using SQL and NoSQL Databases Apache Camel, Tibco Business Works, MuleSoft or similar EAI framework Experience with Rules engines such as OpenL, Drools or Blaze Experience with version control and CI/CD automation tools such as Git, Bitbucket, Jenkins and Maven Experience with API Security frameworks, token management and user access control including OAuth 2.0, JWT Experience with logging and monitoring tools such as Splunk, AppDynamics, Zenoss Location: This position can be based in any of the following locations: Chennai Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday Show more Show less

Bangalore,Karnataka,India Job ID 761146 : We are seeking a highly skilled Ericsson Cloud SME to join our Managed Services Cloud Operations team. The ideal candidate will have strong expertise in Ericsson Cloud platforms , OpenStack/Kubernetes , Networking , Cloud Storage , and Automation . The role involves hands-on management of Ericsson NFVI components , including CEE 9, CEE 10, CNIS, ECCD, SDI, vCIC, Fuel, and RTE , with a strong focus on networking, security, and automation in a mission-critical, 24x7 environment . What you will do: Ericsson Cloud Infrastructure Management : Operate and optimize Ericsson NFVI components , including CEE 9, CEE 10, CNIS, ECCD, SDI, vCIC, Fuel, and RTE . Ensure seamless performance, scalability, and availability of Ericsson Cloud Execution Environment (CEE) . Troubleshoot complex issues in Ericsson SDN (ODL), OpenStack, and Kubernetes environments. Cloud & Networking Expertise : Manage networking for Juniper, Pluribus, Extreme SLX switches/routers . Configure and troubleshoot F5, A10 Load Balancers , and Juniper, FortiGate Firewalls . Work with Pluribus Networks and Ericsson SDN (ODL) for advanced SDN-based cloud networking . Kubernetes & OpenStack Operations : Deploy and manage Kubernetes (RedHat OpenShift, Mirantis Kubernetes Engine) and OpenStack-based cloud environments. Handle containerized workloads with Docker, Kubernetes, and RedHat OpenShift . Optimize cloud platforms for high availability, scalability, and security . Cloud Storage & Hyperscale Hardware : Manage Nexenta, Ceph-based Cloud Storage solutions. Work with Hyperscale Cloud Hardware Platforms , including Ericsson HDS8000, BSP8100, Dell, and HPE . Monitoring, Automation & Security : Implement and manage monitoring tools such as Ericsson OMC, Zabbix, ZenOSS, and Nagios . Automate tasks using Bash, Python, and Ansible to improve operational efficiency. Implement security best practices and compliance standards in cloud operations. Collaboration & Customer Support : Work closely with cross-functional teams, customers, and stakeholders to ensure cloud infrastructure meets business needs. Troubleshoot, diagnose, and resolve complex cloud, networking, and infrastructure issues . Maintain a customer-first mindset with strong problem-solving skills . 24x7 Support & Incident Management : Provide on-call, 24x7 support for cloud operations and incident response . Drive root cause analysis (RCA) and preventive maintenance strategies. The Skill you Bring: Bachelor’s degree in Computer Science, IT, Telecommunications, or equivalent experience. 5+ years of hands-on experience in Ericsson Cloud, NFVI, SDN, OpenStack, and Kubernetes operations . Strong expertise in Ericsson Cloud Execution Environment (CEE 9, CEE 10), CNIS, ECCD, SDI, vCIC, Fuel, and RTE . In-depth knowledge of Juniper, Pluribus, Extreme SLX switches/routers, F5/A10 Load Balancers, and Juniper/FortiGate Firewalls . Experience with Ericsson SDN (ODL), Kubernetes (RedHat OpenShift, Mirantis Kubernetes Engine) . Hands-on expertise in Cloud Storage (Nexenta, Ceph) and Hyperscale Cloud Hardware (Ericsson HDS8000, BSP8100, Dell, HPE) . Strong scripting knowledge in Bash, Python, Ansible for automation. Experience with monitoring tools like Ericsson OMC, Zabbix, ZenOSS, Nagios . Strong analytical and problem-solving skills. Excellent interpersonal skills, communication skills, and collaboration mindset . Willingness to work in a 24x7 support model . Preferred Certifications Ericsson NFVI Certification Red Hat Certified Engineer (RHCE) or OpenStack Certification Kubernetes Certified Administrator (CKA) Juniper, FortiGate, Pluribus Networks Certifications ITIL or DevOps Certifications What happens once you apply?

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary Of Position As a Senior, DevOps Engineer at Teladoc Health, you will demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve. Additionally, you should have exceptional communication skills, be knowledgeable about the latest industry trends, and be highly innovative. The Senior, DevOps Engineer will help design and develop a programmable infrastructure, configure, implement, debug and document new and existing applications running on Linux and Windows operating systems in private and public cloud infrastructures. Engage in design, development, installation, and system administration of build/continuous integration systems, anti-virus systems, and configuration management systems for medical device robots and other telemedicine endpoints. Participate in full development life cycle of DevOps projects on Teladoc/InTouch Health Connected Devices, including assessment of requirements, system analysis, and design. Essential Duties And Responsibilities Write technical specifications and requirements definitions based on conceptual design and stated business requirements. Develop SaaS public and private cloud infrastructure, in cost-conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques. Support, maintain, document, and write unit tests as part of infrastructure as code projects. Analyze code and design faults to find root causes of errors and assemble systems to pre-empt similar faults in the future. Participate in the full development life cycle process including requirements analysis and design implementation. Consult with Product Management team to prototype, refine, test, and ship products to meet business needs. Consult and participate in design and deployment of new customer features, products, and utilities. Identify and evaluate new technologies for implementation. Analyze user needs to determine technical requirements. Acts as the single point of contact for development and product teams into Technical Operations and as the primary subject matter expert within Technical Operations for a specified number of applications and service teams. Collaborates with the Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommends operational improvements to them. Qualifications Expected For Position Bachelor’s Degree or equivalent in computer science, electrical engineering, or related field is preferred with 4+ years of directly related work experience, preferably in production support of highly available, online applications in the Software as a Service (SaaS) industry. English-language written and spoken communication skills. 4+ years leading efforts that requires close collaboration with project and product delivery teams. A desire to automate yourself out of a job. We will always have new challenges and problems to solve. Thorough understanding and practical hands-on experience with configuration management concepts and tools such as Terraform, Helm, Chef, Puppet, CloudFormation, OpsWorks, CodeDeploy, CodePipeline, Ansible, and/or Salt. Experience building and maintaining production systems within the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs. Experience with continuous integration, testing and deployment. Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, and Jira. Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc. Experience with RDBMS systems (Specifically - PostgreSQL and MySQL). Proficient in high-level scripting languages such as Ruby and Python and script environments like Bash. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Show more Show less

Senior Support Engineer (IP) 1 Role description summary The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. primary responsibilities / key result areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility) : Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility) : Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance . Collaboration and Escalation : Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support : Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Qualifications & Experience Required 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Role: Contact Center Operations Analyst - (RingCentral, CRM, IVR, ACD) Exp: 5 to 12 years Notice : Immedite to 30 days max Location : Only Bangluru Primary skills : Contact centre technologies, including CRM systems, IVR, ACD, and workforce management tools, contact centre software platforms - Ring Central (This is mandatory), customer experience (CX) and customer journey mapping. Knowledge of agile methodologies and project management principle. J OB Description :- Big Panda BMC Helix ITSM Broadcom DX Spectrum Broadcom Service Management Cherwell ITSM DATA Dog Flexara One Jira Service Desk Logic Monitor ManageEngine OpManager Plus Microsoft SCOM OpsRamp ServiceNow FSM ServiceNow ITAMSAM ServiceNow ITOMServiceMapping Snow License Management SolarWinds Server and Application Monitor Symphony Enterprise IT Windows Server Zenoss Responsibilities Effectively communicate and engage with business stakeholders and peers to gather requirements Work closely with contact center managers and agents to understand their needs and challenges Ability to balance longterm strategic goals with shortterm operational needs Identify opportunities to streamline contact center processes Develop user stories and acceptance criteria to drive functional nonfunctional and system requirements for development teams Ability to partner with crossfunctional teams across ResMed in different time zones Work with solution architects and platform architect teams to design solutions based on signedoff requirements Present developed features and functionality to business stakeholders Facilitate User acceptance testing with identified users and obtain sign off for implementation Perform impact analysis for scope change requests and document changes to requirements business processes configuration and data mapping Identify opportunities to optimize processes and apply technology solutions that align with growth objectives Follow change management processes defined within ResMed Provide post implementation support Qualifications Bachelors in computer science or related field 5 years of experience with a focus on contact center operations Strong understanding of contact center technologies including CRM systems IVR ACD and workforce management tools Experience with contact center software platforms Ring Central This is mandatory Familiarity with customer experience CX and customer journey mapping Oracle ERP experience is a plus Strong business acumen with customer first mindset Excellent written and verbal communication skills Proven ability to analyze complex business processes and develop effective solutions Strong analytical and problemsolving skills with a keen attention to detail Knowledge of agile methodologies and project management principles Show more Show less

Senior Support Engineer (IP) 1 ROLE DESCRIPTION SUMMARY The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. Primary Responsibilities / Key Result Areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance. Collaboration and Escalation: Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support: Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Required Qualifications & Experience 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law." Show more Show less

Job Summary The Infra. Architect will play a crucial role in designing and implementing infrastructure solutions that align with business objectives. With a focus on Zenoss the candidate will ensure optimal performance and scalability of systems. This hybrid role requires a strategic thinker who can collaborate effectively across teams to drive innovation and efficiency. Responsibilities Design and implement infrastructure solutions that meet business needs and enhance operational efficiency Collaborate with cross-functional teams to ensure seamless integration of Zenoss into existing systems Analyze current infrastructure and identify areas for improvement to optimize performance and scalability Develop and maintain documentation for infrastructure architecture and processes to ensure clarity and consistency Provide technical expertise and guidance on Zenoss to support ongoing projects and initiatives Evaluate new technologies and tools to enhance infrastructure capabilities and support business growth Monitor system performance and troubleshoot issues to ensure minimal downtime and maximum reliability Implement security measures to protect data integrity and ensure compliance with industry standards Lead efforts to automate processes and improve system efficiency through innovative solutions Work closely with stakeholders to understand requirements and translate them into actionable infrastructure plans Ensure infrastructure solutions are cost-effective and align with budgetary constraints Support disaster recovery planning and execution to safeguard business continuity Foster a culture of continuous improvement and innovation within the infrastructure team Qualifications Possess a strong background in Zenoss with proven experience in infrastructure architecture Demonstrate expertise in designing scalable and efficient systems Exhibit excellent problem-solving skills and the ability to troubleshoot complex issues Have a solid understanding of security protocols and compliance standards Show proficiency in automation tools and techniques to enhance system performance Display strong communication skills to collaborate effectively with diverse teams Hold a degree in Computer Science Information Technology or a related field Be adaptable to changing technologies and able to learn new tools quickly Bring a strategic mindset to align infrastructure solutions with business goals.