50 Zenoss Jobs

Job Title: Network Engineer IV (Design & Build) Job Description Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. Job Requirements DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs Requirements Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks. Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers. Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. Highly Desired History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment. Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

Job Title: Network Engineer IV (Design & Build) Job Description: Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. JOB REQUIREMENTS: DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs REQUIREMENTS: Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. HIGHLY DESIRED: History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

Role Cloud Operations Job Level/ Designation M2 Function / Department Cloud Gov and Service Assurance Location Mumbai Job Purpose Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine To ensure 100% availability of the deployed cloud infrastructure. Streamline cloud operational processes to ensure healthy and robust network. Achieve set benchmarks for cloud KPI’s Facilitate technology discussions, prioritization and governance to ensure timely execution Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score. Work towards automation for various routine activities to reduce manual interventions and increase efficiency. Key Result Areas/Accountabilities Decision on maintenance upgrade and FNI Change request approval for Service affecting and Service threatening operational changes Operational processes review, adopt and implement process changes Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults Analyze incidences, involve in design related re-engineering of solution in improving system availability Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities OEM governance to support circles for ongoing/recurring issues Analyze spare requirement basis fault trends, and share to CODE team for procurement Arranging solution from Vendor on operational related concerns Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations Trigger CODE team to resolve operational challenges related to product or solution Gov and drive traffic migration requirement to support consolidation and capacity optimization Life cycle management of the deployed cloud infrastructure Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure Initiate automation of routine activities and reduce manual intervention. Develop triggers for various events to reduce TAT for resolving reported issues. Track and get the issues resolved reported in cloud infrastructure Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure Core Competencies, Knowledge, Experience Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must. Understand the intricacies of each vendor product deployed in the network Experience in handling LIVE operations to judge given situation and take appropriate decisions Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Good understanding of SDN technologies Hands on experience in updating/modifying networking of cloud infrastructure Good Understanding of Docker and Container. Must have technical / professional qualifications BE/B. Tech in Electronics & Communication Training/certifications in relevant cloud technology Private/Public/Hybrid cloud) Linux advance Training/certifications Open stack Training/certifications Years of Experience 10+ years of experience. (3-4 years in Cloud operations is must)

Job Title: Network Engineer IV (Design & Build) Job Description: Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. JOB REQUIREMENTS: DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs REQUIREMENTS: Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. HIGHLY DESIRED: History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

Requisition Number: 18893 Contract Type: Permanent Location(s): Chennai, IN Senior Support Engineer (IP) 5 Role Description Summary The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. Primary Responsibilities / Key Result Areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance. Collaboration and Escalation: Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support: Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Required Qualifications & Experience 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Cloud Operations Job Level/ Designation M2 Function / Department Cloud Gov and Service Assurance Location Pune/ Mumbai Job Purpose Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine To ensure 100% availability of the deployed cloud infrastructure. Streamline cloud operational processes to ensure healthy and robust network. Achieve set benchmarks for cloud KPI’s Facilitate technology discussions, prioritization and governance to ensure timely execution Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score. Work towards automation for various routine activities to reduce manual interventions and increase efficiency. Key Result Areas/Accountabilities Decision on maintenance upgrade and FNI Change request approval for Service affecting and Service threatening operational changes Operational processes review, adopt and implement process changes Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults Analyze incidences, involve in design related re-engineering of solution in improving system availability Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities OEM governance to support circles for ongoing/recurring issues Analyze spare requirement basis fault trends, and share to CODE team for procurement Arranging solution from Vendor on operational related concerns Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations Trigger CODE team to resolve operational challenges related to product or solution Gov and drive traffic migration requirement to support consolidation and capacity optimization Life cycle management of the deployed cloud infrastructure Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure Initiate automation of routine activities and reduce manual intervention. Develop triggers for various events to reduce TAT for resolving reported issues. Track and get the issues resolved reported in cloud infrastructure Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure Core Competencies, Knowledge, Experience Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must. Understand the intricacies of each vendor product deployed in the network Experience in handling LIVE operations to judge given situation and take appropriate decisions Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Good understanding of SDN technologies Hands on experience in updating/modifying networking of cloud infrastructure Good Understanding of Docker and Container. Must Have Technical / Professional Qualifications BE/B. Tech in Electronics & Communication Training/certifications in relevant cloud technology Private/Public/Hybrid cloud) Linux advance Training/certifications Open stack Training/certifications Years Of Experience 10+ years of experience. (3-4 years in Cloud operations is must) Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Cloud Operations Job Level/ Designation M2 Function / Department Cloud Gov and Service Assurance Location Pune/ Mumbai Job Purpose Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine To ensure 100% availability of the deployed cloud infrastructure. Streamline cloud operational processes to ensure healthy and robust network. Achieve set benchmarks for cloud KPI’s Facilitate technology discussions, prioritization and governance to ensure timely execution Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score. Work towards automation for various routine activities to reduce manual interventions and increase efficiency. Key Result Areas/Accountabilities Decision on maintenance upgrade and FNI Change request approval for Service affecting and Service threatening operational changes Operational processes review, adopt and implement process changes Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults Analyze incidences, involve in design related re-engineering of solution in improving system availability Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities OEM governance to support circles for ongoing/recurring issues Analyze spare requirement basis fault trends, and share to CODE team for procurement Arranging solution from Vendor on operational related concerns Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations Trigger CODE team to resolve operational challenges related to product or solution Gov and drive traffic migration requirement to support consolidation and capacity optimization Life cycle management of the deployed cloud infrastructure Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure Initiate automation of routine activities and reduce manual intervention. Develop triggers for various events to reduce TAT for resolving reported issues. Track and get the issues resolved reported in cloud infrastructure Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure Core Competencies, Knowledge, Experience Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must. Understand the intricacies of each vendor product deployed in the network Experience in handling LIVE operations to judge given situation and take appropriate decisions Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Good understanding of SDN technologies Hands on experience in updating/modifying networking of cloud infrastructure Good Understanding of Docker and Container. Must Have Technical / Professional Qualifications BE/B. Tech in Electronics & Communication Training/certifications in relevant cloud technology Private/Public/Hybrid cloud) Linux advance Training/certifications Open stack Training/certifications Years Of Experience 10+ years of experience. (3-4 years in Cloud operations is must) Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Title: Network Engineer IV (Design & Build) Job Description: Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. JOB REQUIREMENTS: DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs REQUIREMENTS: Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. HIGHLY DESIRED: History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

Join our Team We are seeking a highly skilled Ericsson Cloud SME to join our Managed Services Cloud Operations team. The ideal candidate will have strong expertise in Ericsson Cloud platforms , OpenStack/Kubernetes , Networking , Cloud Storage , and Automation . The role involves hands-on management of Ericsson NFVI components , including CEE 9, CEE 10, CNIS, ECCD, SDI, vCIC, Fuel, and RTE , with a strong focus on networking, security, and automation in a mission-critical, 24x7 environment . What you will do: Ericsson Cloud Infrastructure Management : Operate and optimize Ericsson NFVI components , including CEE 9, CEE 10, CNIS, ECCD, SDI, vCIC, Fuel, and RTE . Ensure seamless performance, scalability, and availability of Ericsson Cloud Execution Environment (CEE) . Troubleshoot complex issues in Ericsson SDN (ODL), OpenStack, and Kubernetes environments. Cloud & Networking Expertise : Manage networking for Juniper, Pluribus, Extreme SLX switches/routers . Configure and troubleshoot F5, A10 Load Balancers , and Juniper, FortiGate Firewalls . Work with Pluribus Networks and Ericsson SDN (ODL) for advanced SDN-based cloud networking . Kubernetes & OpenStack Operations : Deploy and manage Kubernetes (RedHat OpenShift, Mirantis Kubernetes Engine) and OpenStack-based cloud environments. Handle containerized workloads with Docker, Kubernetes, and RedHat OpenShift . Optimize cloud platforms for high availability, scalability, and security . The Skill you Bring: Bachelor’s degree in Computer Science, IT, Telecommunications, or equivalent experience. 5+ years of hands-on experience in Ericsson Cloud, NFVI, SDN, OpenStack, and Kubernetes operations . Strong expertise in Ericsson Cloud Execution Environment (CEE 9, CEE 10), CNIS, ECCD, SDI, vCIC, Fuel, and RTE . In-depth knowledge of Juniper, Pluribus, Extreme SLX switches/routers, F5/A10 Load Balancers, and Juniper/FortiGate Firewalls . Experience with Ericsson SDN (ODL), Kubernetes (RedHat OpenShift, Mirantis Kubernetes Engine) . Hands-on expertise in Cloud Storage (Nexenta, Ceph) and Hyperscale Cloud Hardware (Ericsson HDS8000, BSP8100, Dell, HPE) . Strong scripting knowledge in Bash, Python, Ansible for automation. Experience with monitoring tools like Ericsson OMC, Zabbix, ZenOSS, Nagios . Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Bangalore Req ID: 770916

Senior Associate, Solution Engineering - Hyderabad, Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Associate, Solution Engineering Western Union powers your pursuit The role of Senior Associate Solution Engineering will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio: On-premises and on the Cloud. The role is expected to aid in formulating, developing, and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations/Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. Candidate should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement Highly Available DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements Minimum of 5+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Developing knowledge in Hawk rules, Grafana Prometheus. Familiar with IT Service Management tools like ServiceNow Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have: L2 MW Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows. SSL Certification and its management. Experience in Application performance tuning. Experience in applying patches on middleware application servers. Experience in DevOps tools like Spinnaker , Ansible, Cloud bees. Housekeeping and Incident Resolution. Proficiency in scripting languages like Bash or Groovy for automation tasks. Familiarity with various operating systems like Linux, Windows Server and Unix. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness. Application security. App and Web tier management. App Server Products - Tomcat, WebSphere, JBoss, MS IIS Web Server Products – Apache, http, MS IIS ITIL certified – Added advantage. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RP #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Associate Manager, Solution Engineering- Hyderabad, Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate Manager, Solution Engineering. Western Union powers your pursuit The role of Associate Manager - Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for applications portfolio: On-premises and on the Cloud. The role is expected to contribute to formulating, developing and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations / Production Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. You should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements Minimum of 7+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Developing knowledge in Hawk rules, Grafana Prometheus. Familiar with IT Service Management tools like ServiceNow Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have: L3 MW – TIBCO Install, patch, monitor, diagnose, performance tune Tibco software Provide 24x7 third-level support. Provide SME advice on architecture, design, and implementation of new projects and deliverables to applications. Follow best practice implementation process – checklist, pre/post implementation validation and checkout, exercised backout procedures for platform stability and high success rate. Analyze and performance tune the Middleware platforms Tibco, Kafka. Develop and manage Hawk rules, Confluent monitoring, Grafana Prometheus. Devise automation and autonomics trigger and scripts for best performance, self-tuning, and outage avoidance. Work with the vendor in root cause analysis, managing tickets, collecting doc, devising workarounds, taking corrective or preventative actions, and implementing vendor fixes. Abide by all requirements from Security, Compliance, and Audit. Keep all platforms at supported software levels and apply CIS security patching. Experience with Jenkins, GIT, AWS, Zenoss, Splunk, AppD, Dynatrace. Tibco Suite Administration (BW5, BW6, Active Spaces, EMS, BE). Developing Hawk rules, Grafana Prometheus, Confluent Monitoring. Good Knowledge on ServiceNow, or other ticketing management tools, Jira. Strong Windows, AIX/Unix/Linux administration skills and AWS tools. Diagnostic and root cause determination skills. Knowledge of JVM, Thread, Core dump reading. Cloud Technologies (Azure/AWS) – desired Migration experience Tibco BE, BW, EMS, Active Spaces, Kafka latest versions. Experience with JAVA, Shell/Python Scripting, RDBMS, SQL. Experience with web services, certificates, SOAP, API management Ability to multitask and prioritize responsibilities daily, often under pressure. Excellent written and oral communication skills. Good knowledge on Windows, AIX/Unix/Linux, AWS Proficiency in JAVA, Shell/Python Scripting, RDBMS, SQL Good to Have: L2 MW – Tomcat/WebSphere/Jboss/MS IIS Experience in administering tomcat, WebSphere, Jboss on Linux and MS IIS on windows. SSL Certification and its management. Experience in Application performance tuning. Experience in applying patches on middleware application servers. Experience in DevOps tools like Spinnaker, Ansible, Cloud bees. Housekeeping and Incident Resolution. Proficiency in scripting languages like Bash or Groovy for automation tasks. Familiarity with various operating systems like Linux, Windows Server and Unix. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness. Application security. App and Web tier management. App Server Products - Tomcat, WebSphere, Jboss, MS IIS Web Server Products – Apache http, MS IIS ITIL certified – Added advantage. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RP #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Associate, Technology Operations – Pune, India Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry? Join the team and help shape our company’s digital capabilities and revolutionize an industry! Join Western Union as an Associate, Technology Operations. Western Union powers your pursuit. The Associate, Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio: On-premises and on the Cloud and using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement Highly Available DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage the best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements 3+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Knowledge of Hawk rules, Grafana Prometheus. Familiarity with IT Service Management tools like ServiceNow. Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have - L2 MW – Tomcat/WebSphere/JBoss/MS IIS. Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Experience in DevOps tools like Spinnaker, Ansible, and Cloud bees. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-SK1 #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

JR0126096 Associate, Technology Operations – Pune, India Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry? Join the team and help shape our company’s digital capabilities and revolutionize an industry! Join Western Union as an Associate, Technology Operations. Western Union powers your pursuit. The Associate, Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio: On-premises and on the Cloud and using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement Highly Available DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage the best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements 3+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Knowledge of Hawk rules, Grafana Prometheus. Familiarity with IT Service Management tools like ServiceNow. Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have - L2 MW – Tomcat/WebSphere/JBoss/MS IIS. Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Experience in DevOps tools like Spinnaker, Ansible, and Cloud bees. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India Specific Benefits Include Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

JR0126094 Associate, Technology Operations – Pune, India Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry? Join the team and help shape our company’s digital capabilities and revolutionize an industry! Join Western Union as an Associate, Technology Operations. Western Union powers your pursuit. The Associate, Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio: On-premises and on the Cloud and using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement Highly Available DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage the best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements 3+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Knowledge of Hawk rules, Grafana Prometheus. Familiarity with IT Service Management tools like ServiceNow. Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have - L2 MW – Tomcat/WebSphere/JBoss/MS IIS. Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Experience in DevOps tools like Spinnaker, Ansible, and Cloud bees. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India Specific Benefits Include Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

JOB DESCRIPTION: The Network Operations Network Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Network Engineer II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Participate and provide input to Root Cause Analysis Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution Review, assist in defining, and sign off on policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Engineer II has an intermediate to advanced aptitude with: All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Engineer II: Is able to handle multiple tasks and prioritize work under pressure Is comfortable and proficient in delegating tasks to other engineers Is detail-oriented in documenting information and able to own customer issues through resolution Demonstrates strong problem-solving skills coupled with a desire to take on responsibility Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge Identifies were process can be improved and engages managers and other teams to implement those improvements The ideal candidate possesses: A minimum of 3 years of recent networking experience in a command-line oriented environment At least 18 months of experience with responsibility for configuration and problem resolution of OSPF and/or BGP CCNP-level aptitude A minimum of 12 months of experience in a customer service role Excellent written and verbal communication skills Critical thinking skills and the ability to provide solutions with precision during high-pressure situations Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Job Description Summary : The Network Operations Network Technician II is a key element within the Rackspace Infrastructure team and is expected to provide technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of network issues and ensures they are resolved and/or successfully documented and handed off to a more senior engineer or oncoming shift. The Network Technician II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Network Technician II Will serve as the Turn Over coordinator on the shift ensuring maintenances, trouble-shooting sessions and customer calls are assigned and being kept up with. The Network Technician also is in charge of administering to our internal work tool NET (Network Event Tracker) and watching our chat channels, email and core queues for incoming work, issues and vendor responses. The Network Operations Technician will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Review and sign off on defined policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Technician II has an introductory aptitude with Some supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) Some supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Technician II is: Able to handle multiple tasks and prioritize work under pressure Detail-oriented in documenting information and able to own customer issues through resolution or escalation Capable of demonstrating sound problem-solving skills Passionate about technology and has a desire to expand technical knowledge The ideal candidate possesses: A minimum of 12 months in a technical role with practical experience with network technologies and troubleshooting tools A minimum of 12 months of experience in a customer service role Strong written and verbal communication skills Schedule flexibility to include working a weekend day regularly and holidays as required by the business

JOB DESCRIPTION: The Network Operations Network Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Network Engineer II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Participate and provide input to Root Cause Analysis Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution Review, assist in defining, and sign off on policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Engineer II has an intermediate to advanced aptitude with: All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Engineer II: Is able to handle multiple tasks and prioritize work under pressure Is comfortable and proficient in delegating tasks to other engineers Is detail-oriented in documenting information and able to own customer issues through resolution Demonstrates strong problem-solving skills coupled with a desire to take on responsibility Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge Identifies were process can be improved and engages managers and other teams to implement those improvements The ideal candidate possesses: A minimum of 3 years of recent networking experience in a command-line oriented environment At least 18 months of experience with responsibility for configuration and problem resolution of OSPF and/or BGP CCNP-level aptitude A minimum of 12 months of experience in a customer service role Excellent written and verbal communication skills Critical thinking skills and the ability to provide solutions with precision during high-pressure situations Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Job Description Summary : The Network Operations Network Technician II is a key element within the Rackspace Infrastructure team and is expected to provide technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of network issues and ensures they are resolved and/or successfully documented and handed off to a more senior engineer or oncoming shift. The Network Technician II actively monitors the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolves issues identified or escalates them to the appropriate level. The Racker also responds to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. The Network Technician II Will serve as the Turn Over coordinator on the shift ensuring maintenances, trouble-shooting sessions and customer calls are assigned and being kept up with. The Network Technician also is in charge of administering to our internal work tool NET (Network Event Tracker) and watching our chat channels, email and core queues for incoming work, issues and vendor responses. The Network Operations Technician will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. JOB REQUIREMENTS: Key Accountabilities Provide exceptional customer support via the ticketing system and phone Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure Document planned and unplanned network events in appropriate tracking and turnover systems Troubleshoot and resolve network events and create event documentation accordingly Take ownership of level-appropriate customer requests and issues, seeing them through to resolution Escalate support requests to next level engineers and communicate with Incident Management as appropriate Escalate to vendors and follow up as needed to ensure problem resolution Adhere to Change Management and Maintenance policy and process Review and sign off on defined policy and process standards Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results High level of first pass yield and success on written, quality checked, tested, and executed maintenances Prompt and correct responses to network events Maintain proficiency in troubleshooting, tools, and technologies PERSON SPECIFICATION: The Network Operations Network Technician II has an introductory aptitude with Some supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…) Some supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…) Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…) The Network Operations Network Technician II is: Able to handle multiple tasks and prioritize work under pressure Detail-oriented in documenting information and able to own customer issues through resolution or escalation Capable of demonstrating sound problem-solving skills Passionate about technology and has a desire to expand technical knowledge The ideal candidate possesses: A minimum of 12 months in a technical role with practical experience with network technologies and troubleshooting tools A minimum of 12 months of experience in a customer service role Strong written and verbal communication skills Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Associate Manager, Solution Engineering- Hyderabad, Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate Manager, Solution Engineering. Western Union powers your pursuit The role of Associate Manager - Technology Operations will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for applications portfolio: On-premises and on the Cloud. The role is expected to contribute to formulating, developing and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations / Production Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. You should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements Minimum of 7+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Developing knowledge in Hawk rules, Grafana Prometheus. Familiar with IT Service Management tools like ServiceNow Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have: L3 MW – TIBCO Install, patch, monitor, diagnose, performance tune Tibco software Provide 24x7 third-level support. Provide SME advice on architecture, design, and implementation of new projects and deliverables to applications. Follow best practice implementation process – checklist, pre/post implementation validation and checkout, exercised backout procedures for platform stability and high success rate. Analyze and performance tune the Middleware platforms Tibco, Kafka. Develop and manage Hawk rules, Confluent monitoring, Grafana Prometheus. Devise automation and autonomics trigger and scripts for best performance, self-tuning, and outage avoidance. Work with the vendor in root cause analysis, managing tickets, collecting doc, devising workarounds, taking corrective or preventative actions, and implementing vendor fixes. Abide by all requirements from Security, Compliance, and Audit. Keep all platforms at supported software levels and apply CIS security patching. Experience with Jenkins, GIT, AWS, Zenoss, Splunk, AppD, Dynatrace. Tibco Suite Administration (BW5, BW6, Active Spaces, EMS, BE). Developing Hawk rules, Grafana Prometheus, Confluent Monitoring. Good Knowledge on ServiceNow, or other ticketing management tools, Jira. Strong Windows, AIX/Unix/Linux administration skills and AWS tools. Diagnostic and root cause determination skills. Knowledge of JVM, Thread, Core dump reading. Cloud Technologies (Azure/AWS) – desired Migration experience Tibco BE, BW, EMS, Active Spaces, Kafka latest versions. Experience with JAVA, Shell/Python Scripting, RDBMS, SQL. Experience with web services, certificates, SOAP, API management Ability to multitask and prioritize responsibilities daily, often under pressure. Excellent written and oral communication skills. Good knowledge on Windows, AIX/Unix/Linux, AWS Proficiency in JAVA, Shell/Python Scripting, RDBMS, SQL Good to Have: L2 MW – Tomcat/WebSphere/Jboss/MS IIS Experience in administering tomcat, WebSphere, Jboss on Linux and MS IIS on windows. SSL Certification and its management. Experience in Application performance tuning. Experience in applying patches on middleware application servers. Experience in DevOps tools like Spinnaker, Ansible, Cloud bees. Housekeeping and Incident Resolution. Proficiency in scripting languages like Bash or Groovy for automation tasks. Familiarity with various operating systems like Linux, Windows Server and Unix. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness. Application security. App and Web tier management. App Server Products - Tomcat, WebSphere, Jboss, MS IIS Web Server Products – Apache http, MS IIS ITIL certified – Added advantage. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RP #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Senior Associate, Solution Engineering - Hyderabad, Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Associate, Solution Engineering Western Union powers your pursuit The role of Senior Associate Solution Engineering will own end-to-end governance for solution and services delivery of Middleware Operations and Engineering for systems and applications portfolio: On-premises and on the Cloud. The role is expected to aid in formulating, developing, and executing Middleware Technology Strategy, Planning & Governance. Work closely with the Application Engineering, Operations/Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. Candidate should possess hands on experience in working on various Middleware tools / technologies on AWS and On-premises infrastructure. Experience in design through deployment of middleware solutions and production support with performance monitoring, tuning and root cause analysis is critical. Role Responsibilities To maintain and manage different Middleware Technologies such as Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP on On-prem or AWS Cloud infrastructure. Design and implement Highly Available DR solutions. Collaborate with architecture, engineering, support, teams in designing, and deploying various application solutions. Ability to handle multiple projects and deadlines in a fast-paced environment independently. Advanced troubleshooting skills: Application performance tuning, issue resolutions. Good communication and Interpersonal skills, with the ability to collaborate effectively with cross functional teams. Good delivery exposure starting from configuration, development and deployment Experience with Agile/Scrum Technologies. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Design and execute upgrades and migrations including OnPrem and in Cloud. Define and manage best practices around Application security and help to ensure security and compliance across all application systems. Providing on-call support for production systems. Continuous improvement and automation as much as possible. Communicate clearly and regularly with project teams and management. Mentor team and build cloud knowledge within the team and drive for team success. Role Requirements Minimum of 5+ years in experience in working on different middleware technologies (Tibco BW BE EMS AS/Jetty/JBOSS/Tomcat Apache/IIS/WebSphere/IHS/WebLogic/IBM ACE MQ DP) Developing knowledge in Hawk rules, Grafana Prometheus. Familiar with IT Service Management tools like ServiceNow Experience with Splunk AppD, Zenoss, AWS CloudWatch, CICD tools. Strong Windows, AIX/Unix/Linus administration skills. Expert level JVM dump reading, end to end trouble shooting skills. Experience in using cloud native technologies to build applications. Strong understanding of Serverless Computing. DevOps exposure and knowledge of one or more tools such as Chef, Puppet, Jenkins, Ansible, Python. Working experience on different flavors of OS (Unix/Linux/Solaris/Windows) Must Have: L2 MW Experience in administering tomcat, WebSphere, JBoss on Linux and MS IIS on windows. SSL Certification and its management. Experience in Application performance tuning. Experience in applying patches on middleware application servers. Experience in DevOps tools like Spinnaker , Ansible, Cloud bees. Housekeeping and Incident Resolution. Proficiency in scripting languages like Bash or Groovy for automation tasks. Familiarity with various operating systems like Linux, Windows Server and Unix. Good understanding of networking concepts and protocols (TCP/IP, DNS, HTTP/HTTPS) to configure network settings and troubleshoot connectivity issues and optimize middleware communication. Understanding backup and recovery strategies for middleware environments, including regular backups of configuration data, application artifacts, and system files to ensure data integrity and DR readiness. Application security. App and Web tier management. App Server Products - Tomcat, WebSphere, JBoss, MS IIS Web Server Products – Apache, http, MS IIS ITIL certified – Added advantage. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RP #LI-Hybrid Estimated Job Posting End Date: 08-05-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Job Description: POSITION RESPONSIBILITES Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available Process all support incidents and Task requests within SLA by following procedural requirements Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services Suggest defects and product/infrastructure enhancements to improve stability and automation Perform Incident management based on ITIL principles Participate in periodic skills enhancement sessions and training courses Prepare and deliver standard scheduled reports to support service trending and optimization Develop, document and update standard operating procedures and knowledgebase articles. REPORTING RELATIONSHIPS This position reports to the EOC Manager. CANDIDATE QUALIFICATIONS Functional Skills EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are: Windows Server Administration Linux and Unix Server Administration Network Administration and Telecom services AWS DevOps Working knowledge of the following industry standard technologies is required for this role, including: Server Hardware (Cisco UCS, IBM P-Series) Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins) Citrix Microsoft Active Directory Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed) Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management) Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) Strong problem-solving and troubleshooting skills Keen analytical and structured approach to problem solving Ability to follow instructions and Standard Operating Procedures (SOPs) Excellent written and spoken English language skills with an ability to speak loudly and clearly Outstanding customer service skills and dedication to customer satisfaction Excellent documentation skills Proven ability to work independently Ability to work well in a team environment Ability to accommodate flexible work schedules Ability to triage outage bridge calls and drive calls to closure. Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills Ability to speak confidently with Developers, Engineers and Management Leadership Behaviors Take ownership & accountability for actions and results Takes action to resolve customer problems promptly & to ensure customer satisfaction Demonstrates high standards of professionalism, integrity & customer service POSITION QUALIFICATIONS Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role Strong Microsoft Word, Excel, PowerPoint skills Bachelor’s Degree or similar required A +, Network +, Security +, Microsoft, Cisco Certifications preferred Flexibility to work in 24x7x365 shifts on rotational basis Must be comfortable working in a highly critical, fast paced environment with shifting priorities The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days. Guardian- https://youtu.be/QEtkY6EkEuQ Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Job Description: POSITION RESPONSIBILITES Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available Process all support incidents and Task requests within SLA by following procedural requirements Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services Suggest defects and product/infrastructure enhancements to improve stability and automation Perform Incident management based on ITIL principles Participate in periodic skills enhancement sessions and training courses Prepare and deliver standard scheduled reports to support service trending and optimization Develop, document and update standard operating procedures and knowledgebase articles. REPORTING RELATIONSHIPS This position reports to the EOC Manager. Candidate Qualifications Functional Skills EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are: Windows Server Administration Linux and Unix Server Administration Network Administration and Telecom services AWS DevOps Working knowledge of the following industry standard technologies is required for this role, including: Server Hardware (Cisco UCS, IBM P-Series) Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins) Citrix Microsoft Active Directory Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed) Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management) Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) Strong problem-solving and troubleshooting skills Keen analytical and structured approach to problem solving Ability to follow instructions and Standard Operating Procedures (SOPs) Excellent written and spoken English language skills with an ability to speak loudly and clearly Outstanding customer service skills and dedication to customer satisfaction Excellent documentation skills Proven ability to work independently Ability to work well in a team environment Ability to accommodate flexible work schedules Ability to triage outage bridge calls and drive calls to closure. Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills Ability to speak confidently with Developers, Engineers and Management Leadership Behaviors Take ownership & accountability for actions and results Takes action to resolve customer problems promptly & to ensure customer satisfaction Demonstrates high standards of professionalism, integrity & customer service Position Qualifications Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role Strong Microsoft Word, Excel, PowerPoint skills Bachelor’s Degree or similar required A +, Network +, Security +, Microsoft, Cisco Certifications preferred Flexibility to work in 24x7x365 shifts on rotational basis Must be comfortable working in a highly critical, fast paced environment with shifting priorities The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days. Guardian- https://youtu.be/QEtkY6EkEuQ Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Job Description: Job Description POSITION RESPONSIBILITES Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available Process all support incidents and Task requests within SLA by following procedural requirements Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services Suggest defects and product/infrastructure enhancements to improve stability and automation Perform Incident management based on ITIL principles Participate in periodic skills enhancement sessions and training courses Prepare and deliver standard scheduled reports to support service trending and optimization Develop, document and update standard operating procedures and knowledgebase articles. REPORTING RELATIONSHIPS This position reports to the EOC Manager. CANDIDATE QUALIFICATIONS Functional Skills EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are: Windows Server Administration Linux and Unix Server Administration Network Administration and Telecom services AWS DevOps Working knowledge of the following industry standard technologies is required for this role, including: Server Hardware (Cisco UCS, IBM P-Series) Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins) Citrix Microsoft Active Directory Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed) Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management) Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) Strong problem-solving and troubleshooting skills Keen analytical and structured approach to problem solving Ability to follow instructions and Standard Operating Procedures (SOPs) Excellent written and spoken English language skills with an ability to speak loudly and clearly Outstanding customer service skills and dedication to customer satisfaction Excellent documentation skills Proven ability to work independently Ability to work well in a team environment Ability to accommodate flexible work schedules Ability to triage outage bridge calls and drive calls to closure. Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills Ability to speak confidently with Developers, Engineers and Management Leadership Behaviors Take ownership & accountability for actions and results Takes action to resolve customer problems promptly & to ensure customer satisfaction Demonstrates high standards of professionalism, integrity & customer service POSITION QUALIFICATIONS Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role Strong Microsoft Word, Excel, PowerPoint skills Bachelor’s Degree or similar required A +, Network +, Security +, Microsoft, Cisco Certifications preferred Flexibility to work in 24x7x365 shifts on rotational basis Must be comfortable working in a highly critical, fast paced environment with shifting priorities The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days. Location: This position can be based in any of the following locations: Chennai, Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Senior Support Engineer (IP) 4 Role description summary The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. primary responsibilities / key result areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility) : Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility) : Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance . Collaboration and Escalation : Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support : Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Qualifications & Experience Required 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Support Engineer, IP Role Description Summary The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. Primary Responsibilities / Key Result Areas Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance. Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Change Management (Shared Responsibility): Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance. Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. SAS L1 Support (Shared Responsibility): Deliver 24/7 first-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Required Qualifications & Experience 2-5 years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.