21 Zenoss Jobs

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary Of Position DevOps Engineers are critical to building the next generation of Teladoc Health products and performance. If you have an obsessive focus on automation and metrics, building repeatable solutions and enjoy contributing to best of breed technologies, we should talk. In this challenging role, you will be expected to develop solutions to meet the ever-increasing demand for operational improvements and efficiencies in a fast-paced environment. You will be given responsibility for the end-to-end deployment pipeline of a key technology platform and will be working with software developers, QA and system engineers to deliver secure services with maximum uptime. You will be responsible for deploying industry-standard automation and monitoring tools to highly visible products and implementing fully-automated continuous delivery solutions. DevOps Engineers also need to collect meticulous data throughout the software development lifecycle and provide optimizations that allow for step-function improvement of engineering team productivity. Essential Duties And Responsibilities Assist in the design and implementation of agile SaaS infrastructure, automated environment provisioning and automated deployment and monitoring of multiple environments. Pair with development and QA teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques. Automate and optimize processes, using tools like Jenkins, Puppet, Docker and Kubernetes. Work with cross-functional business teams to understand requirements and other performance SLAs Thoroughly document operational practices and procedures. Troubleshoot and resolve issues in development, test and production instances. Participate in other projects and duties as assigned. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected For Position Bachelor’s degree in Information Systems, Computer Science, Software Engineering or related field. In lieu of a Bachelor’s degree, equivalent combination of education and experience is accepted 5+ years experience as a DevOps engineering professional Familiarity with the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs Familiarity with continuous integration, testing and deployment. Experience with tools like Jenkins, Bamboo CI, Docker, etc. Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, SVN and Jira. Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc. Experience with RDBMS (e.g. PostgreSQL and MySQL). Hands on coding and familiarity required with skills in RESTful web services, JSON and XML. Able and willing to work in a team environment and adopt a culture of ownership and initiative, and promote such within the team. Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment Required license or credential needed to perform job: N/A The above qualifications, knowledge, experience, and/or background are expected but not required for this role. Work Environment ☐ Office ☒ Remote ☐ Hybrid (Office & Remote) Travel: ≤10% Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.\ Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Show more Show less

Hyderabad Begumpet, Telangana | 2025-06-04 Experience : 7+ Years Shift Type : Night shift Qualification : Graduation Location : Hyderabad Begumpet, Telangana Mode of Operation : Work From Office Number of Openings : 3 Job Description : We are looking for a skilled Sr.Linux Administrator to manage and maintain our Linux-based systems, ensuring optimal performance, security, and reliability. The ideal candidate will have expertise in Linux environments, virtualization, and server management, along with strong troubleshooting and team management skills. Roles & Responsibilities : Server Management: Hands-on experience with cPanel, Apache, Tomcat, and mail servers (Zimbra, Postfix, MS Exchange). Virtualization: Knowledge of ESXi/Hypervisor/Citrix/Proxmox and experience with both physical and virtual servers creating and managing hardware and software RAID Operating Systems: Proficiency in CentOS, Fedora, and RHEL. Databases: Familiarity with MySQL and PostgreSQL. Scripting: Ability to write and manage scripts (e.g., Bash, Batch). Troubleshooting: Strong skills in resolving Level 3 technical issues. Monitoring & Backup: Experience with monitoring tools (Nagios, Zabbix, Zenoss, Cacti) and backup strategies. Networking: Understanding of DHCP, DNS, FTP, NFS, Samba, and content filtering (Squid proxy). Security: Implementation of network security policies using IPTables/Firewalld and access lists User Management: Experience in creating user accounts and setting password policies. Automation: Knowledge of automated Linux server installations. Soft Skills: Excellent communication and team leadership abilities. Required Key Skills : VM Ware/openstack/xenservw/hyperv /proxmox. Google/AWS /Azure . Zabbix / Nagios . Zimbra / exim / exchange . Ansible / Puppet .

Job Description: Group Benefits API Team is responsible for APIs and Integrations supporting Web Applications enabling Guardian’s Group Business. We support our end-to-end Business with APIs for Quote, Policy, Customer, Eligibility and Claims. Group Business intake channels such as Customer-facing portal applications, call center applications, IVR and chatbots are all powered by our APIs and provide unified customer experience. Our team is growing, and we are looking for versatile people skilled in Java based technologies, who are driven, who want to make a difference and code with purpose. We are passionate about the Customer. We do the right thing, believe people count and go above and beyond for the people we serve. You are: An experienced backend Lead Engineer who has experience leading high-performance teams with a track record of delivering quality software with speed to market Highly skilled engineer with strong foundation of Computer Science and Software Development Life cycle concepts An individual who is collaborative and can work across the firm with Enterprise Architects, Business Product Owners, Platform, Security and Production support to enable delivery of a cohesive customer centric product You will: Lead an agile team as part of an Agile Release Train Build well-designed, well-engineered, robust, scalable software integration solutions that are Production ready Engineer application integrations using messaging solutions, events, and REST APIs Work closely with the Business Teams and Solution Architecture to ensure alignment with the Product Roadmap and design blueprint Mentor and coach developers and analysts, assign tasks, follow industry standard processes, and perform code reviews Triage end to end system integration issues across various middleware systems and infrastructure You have: Bachelor’s degree in Computer Science or related field 7+ years of Experience as J2EE Software Engineer Understanding of Agile and SAFE Methodologies Industry experience with implementing Rest APIs, Data Driven Design, Microservices Architecture, Enterprise Integration Patterns and Event Driven Architecture Experience designing user friendly APIs using Open API Swagger Specifications Experience integrating with messaging platforms such as ActiveMQ, IBM MQ Experience with Docker containers and AWS Cloud services S3, Lambda, SQS/SNS, Redis Cache, Open search. Experience using SQL and NoSQL Databases Apache Camel, Tibco Business Works, MuleSoft or similar EAI framework Experience with Rules engines such as OpenL, Drools or Blaze Experience with version control and CI/CD automation tools such as Git, Bitbucket, Jenkins and Maven Experience with API Security frameworks, token management and user access control including OAuth 2.0, JWT Experience with logging and monitoring tools such as Splunk, AppDynamics, Zenoss Location: This position can be based in any of the following locations: Chennai Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday Show more Show less

Bangalore,Karnataka,India Job ID 761146 : We are seeking a highly skilled Ericsson Cloud SME to join our Managed Services Cloud Operations team. The ideal candidate will have strong expertise in Ericsson Cloud platforms , OpenStack/Kubernetes , Networking , Cloud Storage , and Automation . The role involves hands-on management of Ericsson NFVI components , including CEE 9, CEE 10, CNIS, ECCD, SDI, vCIC, Fuel, and RTE , with a strong focus on networking, security, and automation in a mission-critical, 24x7 environment . What you will do: Ericsson Cloud Infrastructure Management : Operate and optimize Ericsson NFVI components , including CEE 9, CEE 10, CNIS, ECCD, SDI, vCIC, Fuel, and RTE . Ensure seamless performance, scalability, and availability of Ericsson Cloud Execution Environment (CEE) . Troubleshoot complex issues in Ericsson SDN (ODL), OpenStack, and Kubernetes environments. Cloud & Networking Expertise : Manage networking for Juniper, Pluribus, Extreme SLX switches/routers . Configure and troubleshoot F5, A10 Load Balancers , and Juniper, FortiGate Firewalls . Work with Pluribus Networks and Ericsson SDN (ODL) for advanced SDN-based cloud networking . Kubernetes & OpenStack Operations : Deploy and manage Kubernetes (RedHat OpenShift, Mirantis Kubernetes Engine) and OpenStack-based cloud environments. Handle containerized workloads with Docker, Kubernetes, and RedHat OpenShift . Optimize cloud platforms for high availability, scalability, and security . Cloud Storage & Hyperscale Hardware : Manage Nexenta, Ceph-based Cloud Storage solutions. Work with Hyperscale Cloud Hardware Platforms , including Ericsson HDS8000, BSP8100, Dell, and HPE . Monitoring, Automation & Security : Implement and manage monitoring tools such as Ericsson OMC, Zabbix, ZenOSS, and Nagios . Automate tasks using Bash, Python, and Ansible to improve operational efficiency. Implement security best practices and compliance standards in cloud operations. Collaboration & Customer Support : Work closely with cross-functional teams, customers, and stakeholders to ensure cloud infrastructure meets business needs. Troubleshoot, diagnose, and resolve complex cloud, networking, and infrastructure issues . Maintain a customer-first mindset with strong problem-solving skills . 24x7 Support & Incident Management : Provide on-call, 24x7 support for cloud operations and incident response . Drive root cause analysis (RCA) and preventive maintenance strategies. The Skill you Bring: Bachelor’s degree in Computer Science, IT, Telecommunications, or equivalent experience. 5+ years of hands-on experience in Ericsson Cloud, NFVI, SDN, OpenStack, and Kubernetes operations . Strong expertise in Ericsson Cloud Execution Environment (CEE 9, CEE 10), CNIS, ECCD, SDI, vCIC, Fuel, and RTE . In-depth knowledge of Juniper, Pluribus, Extreme SLX switches/routers, F5/A10 Load Balancers, and Juniper/FortiGate Firewalls . Experience with Ericsson SDN (ODL), Kubernetes (RedHat OpenShift, Mirantis Kubernetes Engine) . Hands-on expertise in Cloud Storage (Nexenta, Ceph) and Hyperscale Cloud Hardware (Ericsson HDS8000, BSP8100, Dell, HPE) . Strong scripting knowledge in Bash, Python, Ansible for automation. Experience with monitoring tools like Ericsson OMC, Zabbix, ZenOSS, Nagios . Strong analytical and problem-solving skills. Excellent interpersonal skills, communication skills, and collaboration mindset . Willingness to work in a 24x7 support model . Preferred Certifications Ericsson NFVI Certification Red Hat Certified Engineer (RHCE) or OpenStack Certification Kubernetes Certified Administrator (CKA) Juniper, FortiGate, Pluribus Networks Certifications ITIL or DevOps Certifications What happens once you apply?

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary Of Position As a Senior, DevOps Engineer at Teladoc Health, you will demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve. Additionally, you should have exceptional communication skills, be knowledgeable about the latest industry trends, and be highly innovative. The Senior, DevOps Engineer will help design and develop a programmable infrastructure, configure, implement, debug and document new and existing applications running on Linux and Windows operating systems in private and public cloud infrastructures. Engage in design, development, installation, and system administration of build/continuous integration systems, anti-virus systems, and configuration management systems for medical device robots and other telemedicine endpoints. Participate in full development life cycle of DevOps projects on Teladoc/InTouch Health Connected Devices, including assessment of requirements, system analysis, and design. Essential Duties And Responsibilities Write technical specifications and requirements definitions based on conceptual design and stated business requirements. Develop SaaS public and private cloud infrastructure, in cost-conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques. Support, maintain, document, and write unit tests as part of infrastructure as code projects. Analyze code and design faults to find root causes of errors and assemble systems to pre-empt similar faults in the future. Participate in the full development life cycle process including requirements analysis and design implementation. Consult with Product Management team to prototype, refine, test, and ship products to meet business needs. Consult and participate in design and deployment of new customer features, products, and utilities. Identify and evaluate new technologies for implementation. Analyze user needs to determine technical requirements. Acts as the single point of contact for development and product teams into Technical Operations and as the primary subject matter expert within Technical Operations for a specified number of applications and service teams. Collaborates with the Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommends operational improvements to them. Qualifications Expected For Position Bachelor’s Degree or equivalent in computer science, electrical engineering, or related field is preferred with 4+ years of directly related work experience, preferably in production support of highly available, online applications in the Software as a Service (SaaS) industry. English-language written and spoken communication skills. 4+ years leading efforts that requires close collaboration with project and product delivery teams. A desire to automate yourself out of a job. We will always have new challenges and problems to solve. Thorough understanding and practical hands-on experience with configuration management concepts and tools such as Terraform, Helm, Chef, Puppet, CloudFormation, OpsWorks, CodeDeploy, CodePipeline, Ansible, and/or Salt. Experience building and maintaining production systems within the AWS ecosystem using products such as EC2, RDS, S3, ELB, CloudFormation, CloudWatch, Elastic Beanstalk etc. and familiarity interacting with the AWS APIs. Experience with continuous integration, testing and deployment. Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, and Jira. Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc. Experience with RDBMS systems (Specifically - PostgreSQL and MySQL). Proficient in high-level scripting languages such as Ruby and Python and script environments like Bash. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Show more Show less

Senior Support Engineer (IP) 1 Role description summary The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. primary responsibilities / key result areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility) : Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility) : Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance . Collaboration and Escalation : Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support : Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Qualifications & Experience Required 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."

Role: Contact Center Operations Analyst - (RingCentral, CRM, IVR, ACD) Exp: 5 to 12 years Notice : Immedite to 30 days max Location : Only Bangluru Primary skills : Contact centre technologies, including CRM systems, IVR, ACD, and workforce management tools, contact centre software platforms - Ring Central (This is mandatory), customer experience (CX) and customer journey mapping. Knowledge of agile methodologies and project management principle. J OB Description :- Big Panda BMC Helix ITSM Broadcom DX Spectrum Broadcom Service Management Cherwell ITSM DATA Dog Flexara One Jira Service Desk Logic Monitor ManageEngine OpManager Plus Microsoft SCOM OpsRamp ServiceNow FSM ServiceNow ITAMSAM ServiceNow ITOMServiceMapping Snow License Management SolarWinds Server and Application Monitor Symphony Enterprise IT Windows Server Zenoss Responsibilities Effectively communicate and engage with business stakeholders and peers to gather requirements Work closely with contact center managers and agents to understand their needs and challenges Ability to balance longterm strategic goals with shortterm operational needs Identify opportunities to streamline contact center processes Develop user stories and acceptance criteria to drive functional nonfunctional and system requirements for development teams Ability to partner with crossfunctional teams across ResMed in different time zones Work with solution architects and platform architect teams to design solutions based on signedoff requirements Present developed features and functionality to business stakeholders Facilitate User acceptance testing with identified users and obtain sign off for implementation Perform impact analysis for scope change requests and document changes to requirements business processes configuration and data mapping Identify opportunities to optimize processes and apply technology solutions that align with growth objectives Follow change management processes defined within ResMed Provide post implementation support Qualifications Bachelors in computer science or related field 5 years of experience with a focus on contact center operations Strong understanding of contact center technologies including CRM systems IVR ACD and workforce management tools Experience with contact center software platforms Ring Central This is mandatory Familiarity with customer experience CX and customer journey mapping Oracle ERP experience is a plus Strong business acumen with customer first mindset Excellent written and verbal communication skills Proven ability to analyze complex business processes and develop effective solutions Strong analytical and problemsolving skills with a keen attention to detail Knowledge of agile methodologies and project management principles Show more Show less

Senior Support Engineer (IP) 1 ROLE DESCRIPTION SUMMARY The Senior Support Engineer- (IP) is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. Primary Responsibilities / Key Result Areas Network Monitoring (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Troubleshooting - Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA). Provide Level II technical support Change Management: Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance. Collaboration and Escalation: Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. 24x7- L2 Support: Deliver 24/7 level II support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Required Qualifications & Experience 8-10 years of technical support experience in IP domain, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor’s degree in Telecommunications, Information Technology, or related field. CCNA / CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law." Show more Show less

Job Summary The Infra. Architect will play a crucial role in designing and implementing infrastructure solutions that align with business objectives. With a focus on Zenoss the candidate will ensure optimal performance and scalability of systems. This hybrid role requires a strategic thinker who can collaborate effectively across teams to drive innovation and efficiency. Responsibilities Design and implement infrastructure solutions that meet business needs and enhance operational efficiency Collaborate with cross-functional teams to ensure seamless integration of Zenoss into existing systems Analyze current infrastructure and identify areas for improvement to optimize performance and scalability Develop and maintain documentation for infrastructure architecture and processes to ensure clarity and consistency Provide technical expertise and guidance on Zenoss to support ongoing projects and initiatives Evaluate new technologies and tools to enhance infrastructure capabilities and support business growth Monitor system performance and troubleshoot issues to ensure minimal downtime and maximum reliability Implement security measures to protect data integrity and ensure compliance with industry standards Lead efforts to automate processes and improve system efficiency through innovative solutions Work closely with stakeholders to understand requirements and translate them into actionable infrastructure plans Ensure infrastructure solutions are cost-effective and align with budgetary constraints Support disaster recovery planning and execution to safeguard business continuity Foster a culture of continuous improvement and innovation within the infrastructure team Qualifications Possess a strong background in Zenoss with proven experience in infrastructure architecture Demonstrate expertise in designing scalable and efficient systems Exhibit excellent problem-solving skills and the ability to troubleshoot complex issues Have a solid understanding of security protocols and compliance standards Show proficiency in automation tools and techniques to enhance system performance Display strong communication skills to collaborate effectively with diverse teams Hold a degree in Computer Science Information Technology or a related field Be adaptable to changing technologies and able to learn new tools quickly Bring a strategic mindset to align infrastructure solutions with business goals.

Job Summary The Infra. Technology Specialist will play a crucial role in managing and optimizing our infrastructure using Zenoss. With a hybrid work model the specialist will ensure seamless operations during day shifts. This position requires 8 to 12 years of experience focusing on enhancing system performance and reliability contributing to the companys technological advancement. Responsibilities Oversee the implementation and maintenance of Zenoss to ensure optimal infrastructure monitoring and management. Provide technical expertise in troubleshooting and resolving infrastructure-related issues promptly. Collaborate with cross-functional teams to integrate Zenoss with existing systems and processes. Develop and execute strategies to enhance system performance and reliability using Zenoss. Monitor infrastructure health and proactively address potential risks and vulnerabilities. Ensure compliance with industry standards and best practices in infrastructure management. Conduct regular assessments and audits to maintain infrastructure integrity and security. Implement automation solutions to streamline infrastructure operations and reduce manual interventions. Analyze system performance data to identify areas for improvement and optimization. Support the development of infrastructure policies and procedures to enhance operational efficiency. Facilitate training sessions for team members on Zenoss functionalities and best practices. Contribute to the continuous improvement of infrastructure processes and technologies. Collaborate with stakeholders to align infrastructure strategies with business objectives. Qualifications Possess extensive experience in Zenoss demonstrating proficiency in its application for infrastructure management. Have a strong background in infrastructure monitoring and optimization techniques. Exhibit excellent problem-solving skills with a focus on proactive issue resolution. Demonstrate ability to work effectively in a hybrid work model balancing remote and on-site tasks. Show expertise in integrating monitoring tools with existing systems for enhanced performance. Display strong communication skills to collaborate with cross-functional teams effectively. Have a proven track record of implementing automation solutions in infrastructure management.

Job Req ID: 44204 Location: Mohali, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role SME – Cloud & IPCPE Operations Job Level/ Designation M2-AGM/DGM Function / Department COG / Cluster Core Ops Location Cluster Job Purpose Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine . Key Result Areas/Accountabilities Uptime -To ensure 99.999% availability of the deployed cloud and IPCPE infrastructure. Alarms, Fault and Outage handling - Ensure restoration of outages / emergencies in shortest possible time, minimize impact of outage on service by identifying and taking action like implementing work around, temp traffic diversions. Immediate action and resolution of all types of HW, SW faults and alarms; drive preventive maintenance tasks for cloud and IPCPE. RS&R management - ensure repair of all HW including Cloud & Cloud IP infra within TAT Redundancy - Ensure 100% redundancy and resiliency for all types of core nodes and its connectivity, review it periodically and suggest for required changes Backup - 100% compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling. Customer complaint handling - Ensure immediate action of all types of customer complains related to Cloud & IPCPE network, detailed investigation and proper resolution. Field support - Extending support to central teams for new roll out including software upgrade and technical testing. Field resource alignment for any on-site activities for Cloud & IPCPE platform HW and new feature testing Upgrade - Drive SW version and patch upgrades as per the recommendations on both Cloud & IPCPE nodes along with support for new feature testing. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Inventory Management: - Ensure latest update on inventory in terms of location, HW, SW, Capacity etc. & scrapping of non-live inventory Team management & Training – Mentor all team members , enhance their technical and behavioural skills, keep them positively engaged and motivated, challenge them to bring best out of each individual Conduct optimisation activities related to cloud resources, Switches ( Leaf & Spine), SDI/SDN Managers and ensure optimum usage of deployed infrastructure Check handover details of cloud infrastructure & IPCPE deployed from projects team. Ensure all relevant points are closed prior to handover. Core Competencies, Knowledge, Experience Understanding of Network Architecture and updated on latest technologies including various modules and key components of network. Hands on experience on Nokia CBIS, Ericsson CEE, Cisco CVIM, Redhat Openstack & Openshift, Zabbix, ZenOSS, NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Hands on experience in updating/modifying networking of cloud infrastructure Good Understanding of Docker and Container. Should have experience of configuring Leaf-Spine DC LAN architecture Knowledge on Open Standard routing and switching protocols (i.e., BGP, OSFP, VRRP, MLAG, STP, ECMP, ) Knowledge on Virtual Private Networking (i.e., MPLS, GRE, L2VPN, EVPN, Pseudowire, IPsec, MACSEC) Additional networking technologies: Virtual Private LAN Services (VPLS), Virtual Extensible LAN (VXLAN), high availability (HA) and resiliency architectures Clarity on Underlay & Overlay Should have experience of configuring -Tenants, Bridge domains, End point groups, Security policy, VRFs etc.) Analytical, Reasoning and logical thinking skills Positive Attitude towards problem solving, learning new things, adopt changes Must have technical / professional qualifications BE/B. Tech in Electronics & Communication with 8-10 years of relevant experience. Training/certifications in relevant cloud technology Private/Public/Hybrid cloud) Linux advance Training/certifications Open stack Training/certifications CCNA / CCNP/ ACE-A/DCACI Training and certification Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Summary The Infra. Architect will play a crucial role in designing and implementing infrastructure solutions that align with business objectives. With a focus on Zenoss the candidate will ensure optimal performance and scalability of systems. This hybrid role requires a strategic thinker who can collaborate effectively across teams to drive innovation and efficiency. Responsibilities Design and implement infrastructure solutions that meet business needs and enhance operational efficiency Collaborate with cross-functional teams to ensure seamless integration of Zenoss into existing systems Analyze current infrastructure and identify areas for improvement to optimize performance and scalability Develop and maintain documentation for infrastructure architecture and processes to ensure clarity and consistency Provide technical expertise and guidance on Zenoss to support ongoing projects and initiatives Evaluate new technologies and tools to enhance infrastructure capabilities and support business growth Monitor system performance and troubleshoot issues to ensure minimal downtime and maximum reliability Implement security measures to protect data integrity and ensure compliance with industry standards Lead efforts to automate processes and improve system efficiency through innovative solutions Work closely with stakeholders to understand requirements and translate them into actionable infrastructure plans Ensure infrastructure solutions are cost-effective and align with budgetary constraints Support disaster recovery planning and execution to safeguard business continuity Foster a culture of continuous improvement and innovation within the infrastructure team Qualifications Possess a strong background in Zenoss with proven experience in infrastructure architecture Demonstrate expertise in designing scalable and efficient systems Exhibit excellent problem-solving skills and the ability to troubleshoot complex issues Have a solid understanding of security protocols and compliance standards Show proficiency in automation tools and techniques to enhance system performance Display strong communication skills to collaborate effectively with diverse teams Hold a degree in Computer Science Information Technology or a related field Be adaptable to changing technologies and able to learn new tools quickly Bring a strategic mindset to align infrastructure solutions with business goals. Show more Show less

Job Summary The Infra. Technology Specialist will play a crucial role in managing and optimizing our infrastructure using Zenoss. With a hybrid work model the specialist will ensure seamless operations during day shifts. This position requires 8 to 12 years of experience focusing on enhancing system performance and reliability contributing to the companys technological advancement. Responsibilities Oversee the implementation and maintenance of Zenoss to ensure optimal infrastructure monitoring and management. Provide technical expertise in troubleshooting and resolving infrastructure-related issues promptly. Collaborate with cross-functional teams to integrate Zenoss with existing systems and processes. Develop and execute strategies to enhance system performance and reliability using Zenoss. Monitor infrastructure health and proactively address potential risks and vulnerabilities. Ensure compliance with industry standards and best practices in infrastructure management. Conduct regular assessments and audits to maintain infrastructure integrity and security. Implement automation solutions to streamline infrastructure operations and reduce manual interventions. Analyze system performance data to identify areas for improvement and optimization. Support the development of infrastructure policies and procedures to enhance operational efficiency. Facilitate training sessions for team members on Zenoss functionalities and best practices. Contribute to the continuous improvement of infrastructure processes and technologies. Collaborate with stakeholders to align infrastructure strategies with business objectives. Qualifications Possess extensive experience in Zenoss demonstrating proficiency in its application for infrastructure management. Have a strong background in infrastructure monitoring and optimization techniques. Exhibit excellent problem-solving skills with a focus on proactive issue resolution. Demonstrate ability to work effectively in a hybrid work model balancing remote and on-site tasks. Show expertise in integrating monitoring tools with existing systems for enhanced performance. Display strong communication skills to collaborate with cross-functional teams effectively. Have a proven track record of implementing automation solutions in infrastructure management. Show more Show less

Dear Candidate, We are hiring an Observability Engineer to enhance monitoring, tracing, and system visibility. Key Responsibilities: Build and maintain observability dashboards. Integrate logging, metrics, and tracing. Help teams debug using distributed tracing and logs. Required Skills & Qualifications: Experience with OpenTelemetry, Grafana, Prometheus, Loki. Strong scripting and DevOps background. Understanding of distributed systems. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Responsibilities Administrate and configure monitoring tools such as: ZenOss, OpenSearch, Superset, Splunk, Solarwinds, OpsGenie/JSM, Uptrends, Zabbix… (40%) Lead monitoring and alerting recommendations, tools configuration and their integration (scripting) and collaborate with other teams to propose continuous tooling improvement by making technical contributions and by providing architectural recommendations (30%) Design, develop, and implement new monitoring and tooling solutions, develop synergy and automation (20%) Develop and maintain monitoring documentation, procedures, and standard operating procedures (SOPs) (10%) Minimum Qualifications Engineer’s degree in computer science, mobile telecommunication, or related field preferred 3+ years' experience required; experience in Mobile telecommunication preferred Experience as Monitoring and Observability tool administrator with experience on different monitoring tools such as ZenOss, Splunk, Solarwinds, Zabbix, Opsgenie, Opensearch, Superset Advanced knowledge of different monitoring protocols (API, SOAP/REST, JSON, SNMP, TCP/IP, Webhook) Desired Qualifications Knowledge of mobile telecommunication and AWS cloud computing Experience in automation or scripting languages such as Python, Perl, Bash, and Ansible Knowledge of Jira Service Management cloud Ability to work collaboratively Show more Show less

Job Summary We are seeking an experienced Infra Dev Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in ServiceNow ITSM Web Services and ITIL. This role requires a hybrid work model with day shifts and no travel. Proficiency in English is essential. The candidate will play a crucial role in enhancing our IT infrastructure and ensuring seamless service delivery. Responsibilities Experience on ITIL Process consulting and or implementation ServiceNow Implementation Specialist & Admin certification Lead and own ServiceNow technical deliveries Should have completed ServiceNow Integrations with Third party tools using APIs Web Services Design & Implement ServiceNow Integration with Third party APIs tools using various adaptors plug ins Integration techniques using Web-Services like SOAP REST etc. Experience on LDAP SSO integrations Experience with Enterprise tools like eMite Zenoss or any other ITSM tool Define and implement differentiators for ServiceNow development and support projects Experience on following ServiceNow modules Incident Management Problem Management Change Management Service Level Management CMDB Knowledge Management Asset Management and CMS Experience on Java scripting Ability to define and implement best practices Experience in creating and modifying workflows Experience in design development and deployment in ServiceNow Experience in documentation and review activities Experience in complex data migration Experience in conducting trainings on ServiceNow Excellent experience on complex ServiceNow integrations Experience in creating custom applications Good understanding on ServiceNow dedicated and shared instances usage and feasibility Excellent experience in creating customer reports and dashboards Experience in conducting and document due-diligence for customer tools process and projects Experience on configuration management process definition modeling and process refinement CMDB and Discovery troubleshooting Experience on ServiceNow foundation data management and data modelling Ability to create integration architecture Ability to create templates for foundation data CMDB etc. Experience in Java and related web technologies is preferred Certifications Required Certified ServiceNow System Administrator ITIL Foundation Certification Show more Show less

9-12+ years of Experience as J2EE Software Engineer Understanding of Agile and SAFE Methodologies Industry experience with implementing Rest APIs, Data Driven Design, Microservices Architecture, Enterprise Integration Patterns and Event Driven Architecture Experience designing user friendly APIs using Open API Swagger Specifications Experience integrating with messaging platforms such as ActiveMQ, IBM MQ Experience with Docker containers and AWS Cloud services S3, Lambda, SQS/SNS, Redis Cache, Open search. Experience using SQL and NoSQL Databases Apache Camel, Tibco Business Works, MuleSoft or similar EAI framework Experience with Rules engines such as OpenL, Drools or Blaze Experience with version control and CI/CD automation tools such as Git, Bitbucket, Jenkins and Maven Experience with API Security frameworks, token management and user access control including OAuth 2.0, JWT Experience with logging and monitoring tools such as Splunk, AppDynamics, Zenoss Show more Show less

Hyderabad Begumpet, Telangana | 2025-06-04 Experience : 7+ Years Shift Type : Night shift Qualification : Graduation Location : Hyderabad Begumpet, Telangana Mode of Operation : Work From Office Number of Openings : 3 Job Description : We are looking for a skilled Sr.Linux Administrator to manage and maintain our Linux-based systems, ensuring optimal performance, security, and reliability. The ideal candidate will have expertise in Linux environments, virtualization, and server management, along with strong troubleshooting and team management skills. Roles & Responsibilities : Server Management: Hands-on experience with cPanel, Apache, Tomcat, and mail servers (Zimbra, Postfix, MS Exchange). Virtualization: Knowledge of ESXi/Hypervisor/Citrix/Proxmox and experience with both physical and virtual servers creating and managing hardware and software RAID Operating Systems: Proficiency in CentOS, Fedora, and RHEL. Databases: Familiarity with MySQL and PostgreSQL. Scripting: Ability to write and manage scripts (e.g., Bash, Batch). Troubleshooting: Strong skills in resolving Level 3 technical issues. Monitoring & Backup: Experience with monitoring tools (Nagios, Zabbix, Zenoss, Cacti) and backup strategies. Networking: Understanding of DHCP, DNS, FTP, NFS, Samba, and content filtering (Squid proxy). Security: Implementation of network security policies using IPTables/Firewalld and access lists User Management: Experience in creating user accounts and setting password policies. Automation: Knowledge of automated Linux server installations. Soft Skills: Excellent communication and team leadership abilities. Required Key Skills : VM Ware/openstack/xenservw/hyperv /proxmox. Google/AWS /Azure . Zabbix / Nagios . Zimbra / exim / exchange . Ansible / Puppet .

Dear Candidate, We are looking for a skilled Cloud DevOps Engineer to automate, deploy, and manage cloud infrastructure. If you have expertise in AWS, CI/CD pipelines, and Infrastructure as Code (IaC), wed love to hear from you! Key Responsibilities: Design and implement cloud-based DevOps solutions. Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation. Manage CI/CD pipelines for application deployment. Monitor system performance, security, and reliability. Optimize cloud resources for cost efficiency and scalability. Troubleshoot and resolve production issues in cloud environments. Required Skills & Qualifications: Hands-on experience with AWS, Azure, or Google Cloud. Expertise in CI/CD tools (Jenkins, GitLab CI, ArgoCD). Strong scripting skills (Python, Bash, PowerShell). Knowledge of Kubernetes, Docker, and container orchestration. Familiarity with logging and monitoring tools (Prometheus, Grafana, ELK). Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Description RoleLiferay Support Lead Exp9 to 12 yrs Proven experience in supporting Liferay-based applications and Java backend systems. Strong understanding of Liferay architecture, modules, and development frameworks. Proficiency in Java programming, including experience with Java EE, Spring, Hibernate, or similar frameworks. Experience with application servers (e.g., Tomcat, JBoss, WebSphere) and database management systems (e.g., MySQL, Oracle). Basic understanding of Linux commands Experience and managed custom based solution for Liferay. Strong Understanding of Newrelic. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Liferay;Java;Jakarta EE;Spring Data;Apache Tomcat Languages RequiredENGLISH Role Rarity To Be Defined

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Job Title Network Data Engineer- L3 Proposed Grade Band B3 / C1 Primary Skill (Technical Skill) Cisco Routing Switching & Wireless, Aruba SDWAN, Solarwinds Secondary Skill (optional) Nexus, Meraki LAN, Aruba Clear pass, Cisco ISE and Firewall (ASA & Palo Alto) Educational Qualifications B.E. / B. Tech Experience Level 8-14 Years Location of Posting Coimbatore / Pune Roles & Responsibilities - Monitor day-to-day operations and management for customer (LAN & WAN) Network infrastructure. - Configuring, Troubleshooting & Maintaining WAN/LAN/Wireless customer infrastructure - Managing and monitoring Aruba SDWAN, WAN, LAN and Wireless Network infrastructure - Evaluate the compatibility of new standards, Architecture, and designs with the existing Infrastructure - Participate and support the technical design of the services delivered and recommend improvement over the term - Create & Maintain network documentation (Runbook, SOPs) and procedures - Network Security knowledge with hands-on skill on firewalls (Palo Alto, ASA, Cisco ISE and ClearPass) - Knowledge and hands-on skill on Load balancers (A10, F5 LTM) - Strong knowledge on DNS, DHCP, IPAM and Proxy administration - Able to take handover from project team as required - Responsible for implementing best practice/hardening - Managing and monitoring of log files of network devices - Preparation of Daily/Weekly/Monthly reports Regular audit of network devices and take corrective action accordingly - Performance Management & Optimization - Should be able to lead P1 / P2 Outage Bridge call and resolve the issue to restore the services. - Root Cause Analysis - Coordination with multiple vendors - Handling escalated incidents or high critical tickets. Skills Primary Skill (Must to Have) Secondary Skill (Nice to have) Technical & Product Skills Technical skills: - Routing- Cisco, Aruba SDWAN - Switching- Cisco and Meraki LAN - Wireless- Cisco - Solarwinds and Zenoss - Cisco Nexus (2k, 5k, 7k, 9k) - Firewall- Cisco ASA, Palo Alto - Loadbalancer- F5 - NAC- Cisco ISE & Aruba ClearPass Behavioral Skill - Fair Written & Verbal Communication Skills - Experience of handling global customers - Commitment - Organized - Proactive Certification - CCNA and CCNP - ITIL Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.