Associate Account Manager

We are seeking a detail-oriented Associate Account Manager to join our dynamic team. This role combines strategic account management (60%) with sales analytics support (40%) to drive client satisfaction and business growth. The ideal candidate will excel at maintaining strong client relationships while leveraging data insights to optimize account performance.

Reporting Manager:

Key Responsibilities:

Account Management (60%)

• Client Relationship Management:

  Serve as primary point of contact for assigned client accounts, ensuring exceptional service delivery and client satisfaction

• Account Maintenance:

  Proactively monitor account health, identify potential issues, and implement solutions to maintain strong partnerships

• Renewal Management:

  Help the Account Management with the contract renewal processes, including initial reach out, proactive monitoring of who will renew vs at risk, and maintain the list

• Rotation Readiness:

  Ensure the rotation readiness for their clients and usage to ensure a good utilization of the product

• Customer CRM updates:

  Maintain accurate and up-to-date client information in Monday.com, including project status, communication logs, and key milestones

• Cross-functional Collaboration:

  Work closely with sales, operations, and delivery teams to ensure a seamless client experience

• Issue Resolution:

  Address client concerns promptly and effectively, escalating complex issues when necessary

Sales Analytics (40%)

• Performance Reporting:

  Generate and analyze account performance metrics, identifying trends and opportunities for growth from the available TAM

• Data Analysis:

  Support sales forecasting and pipeline management through comprehensive data analysis

• Dashboard Development:

  Create and maintain client-specific dashboards and reporting tools

• Market Intelligence:

  Gather and analyze market data to support strategic account planning

Required Skills & Qualifications:

Education & Experience:

• Master's degree in Sales, Operations, Business Administration, or related field (preferred)
• 2-3 years of professional experience in account management, sales support, or client services
• Demonstrated experience with CRM platforms and project management tools

Technical Skills:

• Proficiency in Monday.com or similar project management platform. Experience with sales analytics tools and dashboard creation
• Strong understanding of sales metrics and KPIs

Core Competencies:

• Communication Excellence:

  Outstanding verbal and written communication skills with the ability to present complex information clearly

• Analytical Thinking:

  Strong analytical and problem-solving capabilities with attention to detail

• Relationship Building:

  Proven ability to build and maintain professional relationships with diverse

  stakeholders

• Time Management:

  Excellent organizational skills with the ability to manage multiple accounts and priorities simultaneously

• Adaptability:

  Flexibility to work in a fast-paced, evolving environment

• Customer Focus:

  Genuine commitment to client success and satisfaction