We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in India, to engage and inspire new and existing customers throughout the APAC region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer s adoption of our product. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin s global reach - helping institutions to safeguard the academic integrity of all forms of assessment. Responsibilities: Guide customers through a seamless implementation - You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with empathy and optimism, while reviewing new customer contracts and ensuring all relevant information is documented. You ll ensure databases are correctly configured for assigned clients and maintain alignment with internal teams and customers to validate objectives and requirements. Educate customers for immediate success - You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. By hosting customized, consultative training sessions, you will bridge knowledge gaps, assess customer knowledge from self-paced learning modules, and facilitate change management to support customer outcomes. Solve technical problems - You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team. You will identify issues before the customer does and implement steps to mitigate risk. You will also identify additional features and training opportunities that enhance customer success and retention. Collect and act on feedback - You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do. You will craft and track success plans for all assigned clients, ensuring risks to onboarding and adoption are assessed and mitigated. Understand and act on success metrics - You will help develop and track key success metrics in relation to onboarding, adoption, and retention. Using project scheduling and control tools, you ll monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met. You will communicate timeline updates to internal and external stakeholders clearly and effectively. Develop outstanding training materials - You are always searching for better ways to do things. You will continually test new ideas, revise existing training materials, and create high-quality resources for new topics. You are meticulous about sticking to brand design guidelines and ensuring training materials align with customer needs. Work as One Team - You can engage and collaborate with ease in all stages of the customer journey. While you ll own the onboarding and implementation stage, you will strategically transition customers to the assigned team during handoffs, setting up other stage-owners (such as Sales, Renewals, Support, and Product) for success. You will guide them to provide what you need to succeed yourself. Requirements: Education : Bachelor s degree or equivalent professional experience required; a graduate degree is highly valued. Experience : A minimum of 3 years of
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in India, to engage and inspire new and existing customers throughout the APAC region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment. Responsibilities: Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with empathy and optimism, while reviewing new customer contracts and ensuring all relevant information is documented. You’ll ensure databases are correctly configured for assigned clients and maintain alignment with internal teams and customers to validate objectives and requirements. Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. By hosting customized, consultative training sessions, you will bridge knowledge gaps, assess customer knowledge from self-paced learning modules, and facilitate change management to support customer outcomes. Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team. You will identify issues before the customer does and implement steps to mitigate risk. You will also identify additional features and training opportunities that enhance customer success and retention. Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do. You will craft and track success plans for all assigned clients, ensuring risks to onboarding and adoption are assessed and mitigated. Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention. Using project scheduling and control tools, you’ll monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met. You will communicate timeline updates to internal and external stakeholders clearly and effectively. Develop outstanding training materials – You are always searching for better ways to do things. You will continually test new ideas, revise existing training materials, and create high-quality resources for new topics. You are meticulous about sticking to brand design guidelines and ensuring training materials align with customer needs. Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you will strategically transition customers to the assigned team during handoffs, setting up other stage-owners (such as Sales, Renewals, Support, and Product) for success. You will guide them to provide what you need to succeed yourself. Qualifications Requirements: Education : Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued. Experience : A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. Communication : Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. A second language is highly valued. Skills & Attributes : Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. Strong customer empathy, with the ability to connect with and engage clients effectively. Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. Tech-savvy, with the ability to quickly learn new software and train others effectively. Familiarity with remote presentation software and CRM tools is a plus. Self-starter with the ability to work independently and in nuanced, ambiguous situations. Enthusiastic, engaging presence with customers and internal teams. Flexibility to work with global clients across multiple time zones. Knowledge of onboarding and customer success processes and best practices. Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded. Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Attendance at an international company meeting may be required. Tii Elements: Passion for Learning - Educator Global Mindset: Cultural Awareness Customer Centric - Quality Focus Action & Ownership - Accountability Action & Ownership - Resourcefulness One Team - Collaboration & Influencing Additional Information Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description As the People Technologies (HRIS) & Digital Experience Manager, you'll play a dual role, overseeing both the strategic implementation of HR technologies (HRIS) and deploying digital solutions to streamline processes, improve communication, and increase our employee experience using digital tools and resources in their daily jobs. This includes everything from the applications they use to the devices they work on and the support they receive. You'll be our innovation champion, this role requires a combination of UI/UX (User Interface and User Experience) technical expertise, Design Thinking (Empathize, Define, Ideate, Prototype, and Test), project management skills, and a deep understanding of people processes, platforms, and apps. Key Responsibilities: Oversee the design, implementation, maintenance, and optimization of our people digital workplace tools such as HRIS, platforms, employee portals, intranet sites, websites, mobile apps, and social media channels. To ensure that these tools are accessible, helpful, reliable, and meet employees' needs and expectations, in order to enable productivity and foster collaboration. Partner with the People team and other departments to develop and implement web and mobile initiatives that enhance the employee E2E process from Recruitment to Offboarding. Collaborate with cross-functional teams, including People, Communication, IT, and other departments. to identify opportunities for digital innovation, improve visuals and user experience navigation Develop and execute a comprehensive digital experience strategy aligned with business goals and employee needs. Led the planning and execution of change management strategy campaigns, promotions, and initiatives to drive employee experience and promote adoption and self-service culture across the people services. Participate in research and releases, conduct usability testing for web and mobile applications, and adjust designs based on user interaction feedback to ensure a seamless and user-friendly interface. Conduct workshops, sessions, interviews, surveys, and focus groups to gather employee feedback and identify areas for improvement. Develop and implement strategies to improve employee engagement, retention, and satisfaction. Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts. Develop and implement a comprehensive Knowledge Management strategy to capture, organize, share, and promote Self-service culture across the organization. Manage and maintain knowledge management systems (Employee Portal, shared drives, SharePoint, hyperlinks to platforms, systems, and mobile apps. Work with the organization's subject matter experts (SMEs) to generate and select high-quality knowledge resources. Promote a culture of knowledge sharing and collaboration through workshops, training programs, and other initiatives. Present and defend designs and key milestone deliverables to peers and executive-level stakeholders, effectively communicating design rationale and concepts. Manage multiple projects concurrently, completing them on time and within budget. Track project progress and communicate updates to stakeholders. Ensure compliance with relevant regulations, standards, and policies related to digital content, privacy, and accessibility. Develop and maintain training documentation, guidelines Partner with relevant stakeholders to ensure that company and local policies, rules and guidelines are reflected in pur HRIS and platforms. Provide training and support to employees on the use of digital tools and platforms fostering a culture of collaboration, innovation, and continuous improvement. Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services. Configure and maintain the HRIS system, ensuring its accuracy, efficiency, and security. Develop and maintain system and user documentation and training materials Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations. Analyze user data and adoption metrics, to identify opportunities, present findings and recommendations, propose action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team. Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time. Proven characteristics and competencies for success: One Team Global Mindset Action & Ownership Collaboration & Influencing Customer Centric Working Arrangement: Successful candidates will be required to work from 2:00 PM (IST) until the end of the business day. Qualifications Essential: BA, BS or Bachelor's degree in psychology, engineering, systems, or any other related career HR, MBA or Services Delivery Master Degree 8+ years of hands-on experience leading HR Service Delivery Centers, HRSC or Centers of Excellence, knowledge of compliance Reports, Monitor Analytics KPIs, SLA, OKRs, Managing people, Vendor Management Proven experience in developing and implementing Digital Employee Experience (DEX) initiatives, strategies and projects with a special focus on creating immersive and personalized experiences for different audiences. Exceptional leadership and collaboration skills. Excellent project management skills. Experience working with cross-functional teams. Excellent communication, collaboration, and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Experience in deploying employee-centric initiatives Desirable: Certified PM or Agile PM or similar is a plus Work experience in global high-tech industries, e-commerce or consultant firms. Visual UI/UX certificate or Master Degree or Customer Experience Master degree is a plus Experience in MS Office and Google Docs & spreadsheets Personal attributes: Action-oriented mindset Eye for detail /Quality Passion for excellent customer (colleague) experience Ability to work in a fast-paced environment and manage multiple priorities Ability to work independently and perform under pressure Good interpersonal skills / friendly and approachable Patient and tolerant Assertive Additional Information Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As the People Technologies (HRIS) & Digital Experience Manager, youll play a dual role, overseeing both the strategic implementation of HR technologies (HRIS) and deploying digital solutions to streamline processes, improve communication, and increase our employee experience using digital tools and resources in their daily jobs. This includes everything from the applications they use to the devices they work on and the support they receive. Youll be our innovation champion, this role requires a combination of UI/UX (User Interface and User Experience) technical expertise, Design Thinking (Empathize, Define, Ideate, Prototype, and Test), project management skills, and a deep understanding of people processes, platforms, and apps. Key Responsibilities: Oversee the design, implementation, maintenance, and optimization of our people digital workplace tools such as HRIS, platforms, employee portals, intranet sites, websites, mobile apps, and social media channels. To ensure that these tools are accessible, helpful, reliable, and meet employees needs and expectations, in order to enable productivity and foster collaboration. Partner with the People team and other departments to develop and implement web and mobile initiatives that enhance the employee E2E process from Recruitment to Offboarding. Collaborate with cross-functional teams, including People, Communication, IT, and other departments. to identify opportunities for digital innovation, improve visuals and user experience navigation Develop and execute a comprehensive digital experience strategy aligned with business goals and employee needs. Led the planning and execution of change management strategy campaigns, promotions, and initiatives to drive employee experience and promote adoption and self-service culture across the people services. Participate in research and releases, conduct usability testing for web and mobile applications, and adjust designs based on user interaction feedback to ensure a seamless and user-friendly interface. Conduct workshops, sessions, interviews, surveys, and focus groups to gather employee feedback and identify areas for improvement. Develop and implement strategies to improve employee engagement, retention, and satisfaction. Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts. Develop and implement a comprehensive Knowledge Management strategy to capture, organize, share, and promote Self-service culture across the organization. Manage and maintain knowledge management systems (Employee Portal, shared drives, SharePoint, hyperlinks to platforms, systems, and mobile apps. Work with the organizations subject matter experts (SMEs) to generate and select high-quality knowledge resources. Promote a culture of knowledge sharing and collaboration through workshops, training programs, and other initiatives. Present and defend designs and key milestone deliverables to peers and executive-level stakeholders, effectively communicating design rationale and concepts. Manage multiple projects concurrently, completing them on time and within budget. Track project progress and communicate updates to stakeholders. Ensure compliance with relevant regulations, standards, and policies related to digital content, privacy, and accessibility. Develop and maintain training documentation, guidelines Partner with relevant stakeholders to ensure that company and local policies, rules and guidelines are reflected in pur HRIS and platforms. Provide training and support to employees on the use of digital tools and platforms fostering a culture of collaboration, innovation, and continuous improvement. Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services. Configure and maintain the HRIS system, ensuring its accuracy, efficiency, and security. Develop and maintain system and user documentation and training materials Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations. Analyze user data and adoption metrics, to identify opportunities, present findings and recommendations, propose action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team. Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time. Proven characteristics and competencies for success: One Team Global Mindset Action & Ownership Collaboration & Influencing Customer Centric Working Arrangement: Successful candidates will be required to work from 2:00 PM (IST) until the end of the business day. Essential: BA, BS or Bachelors degree in psychology, engineering, systems, or any other related career HR, MBA or Services Delivery Master Degree 8+ years of hands-on experience leading HR S
Company Description When you join Turnitin, you&aposll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description As the People Technologies (HRIS) & Digital Experience Manager, you&aposll play a dual role, overseeing both the strategic implementation of HR technologies (HRIS) and deploying digital solutions to streamline processes, improve communication, and increase our employee experience using digital tools and resources in their daily jobs. This includes everything from the applications they use to the devices they work on and the support they receive. You&aposll be our innovation champion, this role requires a combination of UI/UX (User Interface and User Experience) technical expertise, Design Thinking (Empathize, Define, Ideate, Prototype, and Test), project management skills, and a deep understanding of people processes, platforms, and apps. Key Responsibilities: Oversee the design, implementation, maintenance, and optimization of our people digital workplace tools such as HRIS, platforms, employee portals, intranet sites, websites, mobile apps, and social media channels. To ensure that these tools are accessible, helpful, reliable, and meet employees' needs and expectations, in order to enable productivity and foster collaboration. Partner with the People team and other departments to develop and implement web and mobile initiatives that enhance the employee E2E process from Recruitment to Offboarding. Collaborate with cross-functional teams, including People, Communication, IT, and other departments. to identify opportunities for digital innovation, improve visuals and user experience navigation Develop and execute a comprehensive digital experience strategy aligned with business goals and employee needs. Led the planning and execution of change management strategy campaigns, promotions, and initiatives to drive employee experience and promote adoption and self-service culture across the people services. Participate in research and releases, conduct usability testing for web and mobile applications, and adjust designs based on user interaction feedback to ensure a seamless and user-friendly interface. Conduct workshops, sessions, interviews, surveys, and focus groups to gather employee feedback and identify areas for improvement. Develop and implement strategies to improve employee engagement, retention, and satisfaction. Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts. Develop and implement a comprehensive Knowledge Management strategy to capture, organize, share, and promote Self-service culture across the organization. Manage and maintain knowledge management systems (Employee Portal, shared drives, SharePoint, hyperlinks to platforms, systems, and mobile apps. Work with the organization&aposs subject matter experts (SMEs) to generate and select high-quality knowledge resources. Promote a culture of knowledge sharing and collaboration through workshops, training programs, and other initiatives. Present and defend designs and key milestone deliverables to peers and executive-level stakeholders, effectively communicating design rationale and concepts. Manage multiple projects concurrently, completing them on time and within budget. Track project progress and communicate updates to stakeholders. Ensure compliance with relevant regulations, standards, and policies related to digital content, privacy, and accessibility. Develop and maintain training documentation, guidelines Partner with relevant stakeholders to ensure that company and local policies, rules and guidelines are reflected in pur HRIS and platforms. Provide training and support to employees on the use of digital tools and platforms fostering a culture of collaboration, innovation, and continuous improvement. Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services. Configure and maintain the HRIS system, ensuring its accuracy, efficiency, and security. Develop and maintain system and user documentation and training materials Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations. Analyze user data and adoption metrics, to identify opportunities, present findings and recommendations, propose action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team. Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time. Proven characteristics and competencies for success: One Team Global Mindset Action & Ownership Collaboration & Influencing Customer Centric Working Arrangement: Successful candidates will be required to work from 2:00 PM (IST) until the end of the business day. Qualifications Essential: BA, BS or Bachelor&aposs degree in psychology, engineering, systems, or any other related career HR, MBA or Services Delivery Master Degree 8+ years of hands-on experience leading HR Service Delivery Centers, HRSC or Centers of Excellence, knowledge of compliance Reports, Monitor Analytics KPIs, SLA, OKRs, Managing people, Vendor Management Proven experience in developing and implementing Digital Employee Experience (DEX) initiatives, strategies and projects with a special focus on creating immersive and personalized experiences for different audiences. Exceptional leadership and collaboration skills. Excellent project management skills. Experience working with cross-functional teams. Excellent communication, collaboration, and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Experience in deploying employee-centric initiatives Desirable: Certified PM or Agile PM or similar is a plus Work experience in global high-tech industries, e-commerce or consultant firms. Visual UI/UX certificate or Master Degree or Customer Experience Master degree is a plus Experience in MS Office and Google Docs & spreadsheets Personal attributes: Action-oriented mindset Eye for detail /Quality Passion for excellent customer (colleague) experience Ability to work in a fast-paced environment and manage multiple priorities Ability to work independently and perform under pressure Good interpersonal skills / friendly and approachable Patient and tolerant Assertive Additional Information Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each others successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Revenue Accounting team plays a critical role within the Finance department , ensuring accurate and compliant revenue recognition in accordance with ASC 606 . Our focus is on delivering high-quality, audit-ready financial data that reflects the company’s performance and supports key strategic decisions. This Revenue Accountant position is essential to managing the operational and technical aspects of revenue recognition. The role will be responsible for reviewing customer contracts, performing revenue allocations, maintaining revenue schedules, and supporting monthly and quarterly closes. The position will also help build scalable processes as the business continues to grow and expand globally. Key customers of this role include the FP&A team, Commercial Finance, Sales Ops, Legal, AR, and External Auditors . Internally, the Senior Revenue Accountant will work cross-functionally with Deal Desk, Order Management, Sales, serving as a subject matter expert on revenue-related matters and guiding them on appropriate treatment for complex deals and contract terms. This role directly contributes to team OKRs around: Timely and accurate month-end close Improved contract review turnaround times ASC 606 compliance Strengthening internal controls and audit readiness Supporting system and process enhancements across the revenue cycle The ideal candidate will bring solid accounting experience, keen attention to detail, and the ability to communicate effectively with both finance and non-finance stakeholders. Responsibilities: Assist in monthly revenue accounting close activities by preparing journal entries and performing key account reconciliations, including those related to revenue, deferred revenue, unbilled receivables. Assist with revenue reporting and analysis by monitoring customer usage. Review standard and non-standard contracts to determine the appropriate revenue recognition under U.S. GAAP, ensuring the company is compliant with revenue recognition principles under ASC 606. Assist in the order to cash process, reviewing submitted sales orders in our accounting system to ensure proper revenue recognition and compliance. Manage and maintain Net Suite ARM to ensure accurate and compliant revenue recognition in accordance with ASC 606, data validation, reconciliation processes, data flows. Work cross functionally within the organization to drive automation efforts to streamline accounting operations related to revenue accounting and improve the quality of monthly, quarterly, and annual closes. Work directly with our sales, customer success, revenue operations, and FP&A teams to obtain needed data and reporting to support monthly revenue entries. Develop, maintain, and continuously improve internal process documentation to ensure clarity, consistency, and operational efficiency across teams. Perform special technical projects, analysis, and ad hoc reporting. Play a key role throughout the company financial audit, preparing & reviewing revenue related schedules for external auditors. Qualifications Requirements: Bachelor’s degree in Accounting, Finance, or related field or ACCA/CIMA qualified or progress toward certification strongly preferred. Minimum 3 years of relevant accounting experience, ideally in SaaS revenue accounting with a focus on ASC 606 (desirable not but not essential). Proficiency with ERP and revenue tools (e.g., NetSuite, Salesforce, CPQ). Strong analytical skills, attention to detail, and ability to manage multiple priorities. Excellent written and verbal communication skills. A collaborative mindset and willingness to support both strategic and hands-on work. Additional Information Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.