Associate Account Manager

We are seeking a detail-oriented Associate Account Manager to join our dynamic team. This role combines strategic account management (60%) with sales analytics support (40%) to drive client satisfaction and business growth. The ideal candidate will excel at maintaining strong client relationships while leveraging data insights to optimize account performance.

Reporting Manager:

SKey Responsibilitie

s:Account Management (6

• 0%)Client Relationship Manageme

  nt: Serve as primary point of contact for assigned client accounts, ensuring exceptional service delivery and client satisfac

• tionAccount Maintenan

  ce: Proactively monitor account health, identify potential issues, and implement solutions to maintain strong partners

• hipsRenewal Manageme

  nt: Help the Account Management with the contract renewal processes, including initial reach out, proactive monitoring of who will renew vs at risk, and maintain the

• listRotation Readine

  ss: Ensure the rotation readiness for their clients and usage to ensure a good utilization of the pro

• ductCustomer CRM updat

  es: Maintain accurate and up-to-date client information in Monday.com, including project status, communication logs, and key milest

• onesCross-functional Collaborati

  on: Work closely with sales, operations, and delivery teams to ensure a seamless client experi

• enceIssue Resoluti

  on: Address client concerns promptly and effectively, escalating complex issues when neces

sarySales Analytics

• (40%)Performance Repor

  ting: Generate and analyze account performance metrics, identifying trends and opportunities for growth from the availab

• le TAMData Anal

  ysis: Support sales forecasting and pipeline management through comprehensive data an

• alysisDashboard Develop

  ment: Create and maintain client-specific dashboards and reporting

• toolsMarket Intellig

  ence: Gather and analyze market data to support strategic account pl

anningRequired Skills & Qualifi

cations:Education & Ex

• perience:
  Master's degree in Sales, Operations, Business Administration, or related field (
• preferred)2-3 years of professional experience in account management, sales support, or clien
• t servicesDemonstrated experience with CRM platforms and project manage

ment toolsTechni

• cal Skills:
  Proficiency in Monday.com or similar project management platform. Experience with sales analytics tools and dashbo
• ard creationStrong understanding of sales metr

ics and KPIsCore

• Competencies:Communicatio

  n Excellence: Outstanding verbal and written communication skills with the ability to present complex infor

• mation clearlyAnalyti

  cal Thinking: Strong analytical and problem-solving capabilities with atten

• tion to detailRelations

  hip Building: Proven ability to build and maintain professional relationships

  with divers

• e stakeholdersTim

  e Management: Excellent organizational skills with the ability to manage multiple accounts and priorities

• simultaneously

  Adaptability: Flexibility to work in a fast-paced, evolvi

• ng environmentCu

  stomer Focus: Genuine commitment to client success an