About the companys
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.
What’s In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
The role is responsible for establishing centralized Software and Hardware Asset Management (SAM/HAM) processes, including the implementation of tools for end-to-end lifecycle tracking. It involves defining KPIs and ensuring proactive governance of software EOL/EOS, while closely engaging with Infosec and Audit teams to maintain compliance and operational visibility.
Role Accountability
- Policy Compliance – Develop, maintain, and enforce Software Governance policies and procedures across the organization.
- Stakeholder Engagement with Infosec, Legal, Sourcing, IT, vendors, and business representatives for governance alignment.
- Platform maintenance and Support - The resource shall be responsible for maintenance and support for the Service Now platform for all modules like: ITSM, ITOM, HAM, SAM etc.
- SLA & KPI Management – Define, track, and report key SLAs and KPIs for software governance operations.
- Contractual Compliance – Interpret license agreements and ensure compliance across all software assets and usage.
- Software Audits – Coordinate and lead internal and external software audit activities, reporting, and remediation planning.
- Tool Implementation – Lead full lifecycle implementation of SAM/HAM tools (e.g., ServiceNow, Flexera) from requirements to post-deployment support.
- Lifecycle Tracking – Oversee end-to-end tracking of software lifecycle including EOL/EOS visibility and remediation.
- Operational Excellence – Drive improvements in software inventory, data quality, and audits.
- Cost Optimization – Identify opportunities for software license rationalization and renewal savings.
- Reporting & Dashboards – Design and maintain compliance dashboards, trackers, and executive-level reports.
- Risk Management – Anticipate compliance risks and ensure proactive mitigation with timely escalations.
- Change Management – Support tool transition and rollout through communication planning, testing, and stakeholder training.
- Security Assessments – Conduct internal reviews to identify compliance gaps and support remediation with IT/business teams.
- M&A Support – Serve as licensing and compliance focal during acquisitions or divestitures.
- Team Coordination – Ensure compliance data is up to date and lead team efforts for audit readiness and governance success.
Measures of Success
- % of projects delivered on time and within budget
- Adherence to project scope and quality standards
- Number of new features or innovations introduced
- Number of successful cross-functional collaborations
Technical Skills / Experience / Certifications
- Maintaining budgets with accuracy, applying strategic forecasting and responsible allocation.
- QA delivery by aligning onshore and offshore efforts for optimal quality assurance.
- Conflict resolution using proven de-escalation techniques to maintain team harmony and progress.
- Combination of leadership, coordination, and financial insight to deliver sustainable operational success.
- Strong interpersonal relationships through effective engagement across internal and external stakeholders.
- Clarity and precision, both in written formats and verbal exchange.
Competencies critical to the role
- Service now or similar tool hands on experience
- Good exposure of advance excel, PPT, MS project
- Stakeholder management
- Ideation and Innovation
Qualification
B.E. / BTech / MCA in IT
Preferred Industry
Credit Cards / NBFC
