Assistant Manager - IT

To lead and manage the organization’s IT function by ensuring robust infrastructure, seamless operations, and strategic alignment of IT systems with business goals. The Manager – IT is responsible for overseeing IT support, system implementation, vendor management, data security, compliance, and introducing innovative technologies to improve business processes and ensure continuity.

A) Communication:

Critical Communication – Internal/External OR Local/Global

Internal / External

Interaction with

Reason for Interaction

Internal

All Depts Head and employees

IT Query Resolution

External

IT Related Vendors

For various services w.r.t IT

B) Key Accountabilities:

MAJOR DETAILS

Lead & Manage IT team

• Lead and manage the IT team, including system administrators, support technicians, and developers.

Planning & Implementation of IT Systems

• Oversee the planning and implementation of IT systems and infrastructure projects.
• Ensure closure of tickets – POC for the vendor and functional head

Security & Integrity of networks

• Ensure the security and integrity of networks, data, and systems through policies, audits, and risk management.

Management of Vendors & Service Providers

• Manage vendors, service providers, and procurement of IT equipment and services.

IT Budget & Cost -Effective Use of Technology

• Develop and maintain IT budgets and ensure cost-effective use of technology.

Business Continuity

• Ensure business continuity through disaster recovery planning and execution.

IT Support / Compliance & Evaluate Emerging Technologies

• Collaborate with department heads to assess IT needs and align technology with business goals.
• Monitor system performance and resolve issues quickly to minimize downtime.
• Maintain compliance with industry regulations, standards, and best practices (e.g., ISO, GDPR, HIPAA, etc.).
• Evaluate emerging technologies and recommend solutions for innovation and process improvement.

Functional Competencies:

• ITIL certification or familiarity with IT service management.
• Microsoft Certified: Azure Administrator / AWS Certified Solutions Architect.
• Knowledge of ERP/CRM systems such as SAP, Oracle, or Salesforce.
• Experience managing hybrid environments (on-prem + cloud).

Behavioral Competencies:

• Excellent communication skill, interpersonal and cross-functional coordination abilities.

C) Authorities:

Decisions to be taken Independently

• Daily IT operations, maintaining systems, and managing system peripherals such as printers, scanners, and other hardware devices.

Decisions to be taken with peers:

• Software Implementation planning.

Decisions to be taken with Seniors:

• Vendor Finalization.

Job Types: Full-time, Permanent

Pay: ₹50,646.69 - ₹90,489.01 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Master's (Preferred)

Experience:

• IT management: 7 years (Preferred)
• Manufacturing company: 5 years (Preferred)

Location:

• Andheri East, Mumbai, Maharashtra (Preferred)

Work Location: In person