Assistant Manager - IT

Purpose of Job

An AM - Information technology helps to install, operate, and maintain computer networks and communication systems in the organisation.

Role & responsibilities

Responsible for installing, supporting, and maintaining computer systems, configuring software, hardware and networks. Monitoring system performance and troubleshooting issues. Ensuring security and efficiency of IT infrastructure.

• Responsible for project management for new greenfield projects, renovations and refurbishments.
• Responsible for installing and set up of LAN, Internet, Telephone system, Wi-Fi networks, Property Management Systems, Point of Sale, IPTV, call Centre Telephony systems and other software vendors.
• Ability to define business requirements in accordance to the size of the project, facikities and in sync with the Tamara standard.
• Responsible for coordination with the Architect / IT Consultant and derive network diagrams, determine passive network, active components and the network thereafter.
• Planning and execution of works as per client requirement, GFC drawings.
• Supervising works and staff of contractors at site for timely completion of works.
• Must be able to prepare timelines, set milestones and review progress and report to senior management on work progress.
• Responsible for overseeing and handling network configuration, Servers, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• ¢ Extensive knowledge on Active Directory, Management and Implementations. Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken. Antivirus setup and day to day support.
• Able to plan, assign and take the report from the IT team. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. Ensure that policies and procedure relating to PCI compliance are updated. Maintains a system error / progress logbook and deals with reported problems. Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. Monitors and maintains proper inventory of hardware and software license. Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis. Able to perform other IT or Systems related task assigned by the management.