Job Summary As the Business Development Manager, you will spearhead the expansion of the business by identifying and capitalizing on opportunities from both potential clients and our existing customer base. Beyond conventional sales, your role extends to creating SOPs, fostering inter-departmental collaboration, and harnessing the power of Sales360. Your key focus lies in comprehensively grasping customer requirements and harnessing DGF's freight forwarding proficiency to provide personalized solutions. Key Responsibilities Sales Cycle Management Lead the entire sales process from lead generation to successful conversion. Facilitate seamless payment processes to ensure timely closure of deals. Conduct regular reviews to monitor business performance and adjust strategies as necessary. Develop and manage a robust sales pipeline to achieve individual and team targets for profitable volume growth. Utilize DHL’s Sales360 application to enhance sales efficiency. Customer Relationship Management Gain insights into customers' core requirements and offer tailored solutions to drive profitable business relationships. Proactively address service issues and resolve them in a timely manner. Collaborate with existing clients to increase their share of wallet through value-based selling. Identify and onboard new clients that align with our service offerings and values. Managing internal and external stakeholders to aid in the development of products and solutions that align with market demands. Collaborate with colleagues from product and customer service divisions to meet customer expectations effectively. Gain insights into customer requirements and propose tailored solutions to address their needs. COMPETENCIES Functional Competencies Building Sales Pipeline: Efficiently managing the sales pipeline from lead generation to closure, ensuring timely follow-ups and conversions. Product Knowledge: Deep understanding of products like Air and Ocean, enabling effective communication of value propositions to clients. Sales Tools Utilization: Utilizing Sales360 tool effectively to track sales activities, manage customer relationships, and enhance productivity. Customer Focus: Dedication to understanding customer needs and delivering tailored solutions that exceed expectations. Behavioural Competencies Resilience: Ability to handle rejection, setbacks, and pressure inherent in sales roles, maintaining a positive attitude and determination. Continuous Learning: Willingness to learn and improve skills to enhance performance. Quality Orientation: Commitment to delivering high-quality results and services. Team Collaboration: Collaborating across teams for smooth operations. WHO CAN APPLY? Must Have Bachelor's degree is required. 5-6 years of hands-on experience in sales roles, preferably within the freight forwarding, shipping, or logistics sectors. Excellent verbal and written communication skills to convey ideas, negotiate deals, and address concerns effectively. Preferred Post-graduate degree with a focus on sales/marketing. Experience of working at a multinational freight forwarding company. Show more Show less

Company Description DHL Global Forwarding, part of Deutsche Post DHL Group, is a global freight forwarding expert enabling international trade. With over 31,000 experts in more than 190 countries, we simplify customer operations and maximize opportunities through air, ocean, and overland freight forwarding services. Role Description This is a full-time on-site role for an Associate/Expert at DHL Global Forwarding located in Chennai. Key Responsibilities: · Solution Design Review: Critically evaluate Solution Design Documents (SDS) from a testing standpoint, identifying any ambiguities and specifying testing prerequisites to ensure clarity and readiness for testing. · Test Case Development: Design, develop, and document detailed test cases based on the SDS, ensuring they align with business processes and application workflows. · Stakeholder Collaboration: Conduct walkthroughs of test cases with business and project stakeholders to ensure alignment and understanding, facilitating effective communication between technical teams and business units. · Test Execution: Execute test cases meticulously to validate UI functionality and usability, adhering to predefined testing protocols and methodologies. · Automation Testing: Utilize automation tools like Selenium, UFT, or RPA–UiPath, leveraging scripting languages such as Java or VBScript, to enhance testing efficiency and coverage. · External Team Coordination: Liaise with external teams, including ISPs, DCGs, and vendors, to ensure testing objectives are met and integrated seamlessly across different components of the project. · Test Reporting: Generate comprehensive test reports detailing test progress, outcomes, and any identified issues, providing actionable insights for continuous improvement. · UAT Support: Assist business teams during User Acceptance Testing (UAT) phases, ensuring test cases accurately reflect user needs and application functionalities. · Continuous Learning: Demonstrate a quick-learning capability and adaptability to new technologies, applications, and changes within the project environment. · Leadership and Communication: Lead customer and stakeholder calls, effectively facilitating discussions and resolutions between various project participants while maintaining positive and proactive communication. · Risk Management: Evaluate technical and business risks associated with UI testing, communicating potential impacts to the management team for informed decision-making. · Agile Expertise: Apply expert knowledge of Agile scrum methodologies, defect life cycles, and test management tools like Jira or HP QC - ALM to streamline testing processes and enhance team agility. · Quality Assurance: Ensure the highest standards of quality are maintained throughout the software development life cycle, from initial design to final delivery, focusing on the user interface's effectiveness and efficiency. Educational qualifications: Bachelor's degree in computer science, Information Technology, Data Science, or a related field is essential. Work Experience: Candidates should possess a minimum of 2 to 4 years of hands-on testing experience, ideally within a data warehousing environment. This experience should demonstrate a comprehensive understanding of database structures, theories, principles, and practices. Proficiency in SQL scripting is mandatory, with a strong track record of crafting complex queries to validate data transformations, load processes, and ensure data integrity. Prior work experience in Agile and Scrum methodologies is required, highlighting adaptability, collaboration, and the ability to thrive in fast-paced development settings. Expert-level familiarity with test management tools like HP QC - ALM and Jira is expected, enabling efficient management, documentation, and tracking of all testing activities. Preferred Qualifications: Additional certifications related to SQL, data warehousing, tools, and methodologies will be considered an advantage, indicating a dedication to ongoing professional development in the field. Experience within the logistics or a closely related industry is beneficial, providing valuable context that can enhance the relevance and effectiveness of testing strategies. Show more Show less

Job Summary The Head - Industrial Projects position is focused on driving growth in the Industrial Project / Oil and Natural Energy business in India, aligning with group strategy and local business dynamics. Key responsibilities include business diagnosis, strategy formulation, and goal achievement, encompassing business development, pricing, bids/proposals, implementation, contractual, and risk management. Expertise in Capital Projects, Oil & Gas, and Freight Forwarding is essential for this role. Key Responsibilities Strategic Leadership and Business Development Lead and develop the India Projects team from pursuit to implementation, focusing on business development, pricing, and tender management. Establish a business development pipeline for India and build sales competence around Projects Logistics (Oil & Gas, Capital Projects, and Marine Services). Ensure alignment with Regional and Corporate strategic goals, prioritizing initiatives for maximum effectiveness. Lead and mentor the Projects team to identify new clients and capitalize on opportunities. Oversee all marketing activities, materials, and collateral, ensuring quality and consistency. Develop relationships with key offices/agents/partners/clients in India and other geographies at a senior level. Client Management and Commercial Oversight Take ownership of major clients/targets, aligning all functions to meet strategic commercial objectives for specific accounts. Protect Company interests in contract terms and conditions, enhancing operational excellence, increasing margins, and mitigating risks. Accountable for delivering revenue budgets developed as part of the planning and forecasting process. Operational Excellence and Performance Management Manage the annual planning process, ensuring departments develop aggressive yet realistic plans supporting agreed strategies. Enable achievement of service performance meeting or exceeding customer expectations, differentiating DGF from competitors. Implement cost control programs effectively, manage capital and revenue budgets, and improve liquidity. Organizational Development and Performance Improvement Communicate and implement strategies and directions consistently across departments. Promote the exchange and adoption of Best Practices to improve consistency and productivity. Develop a culture of quality, service excellence, flexibility, and cost consciousness within the team. Resource Management and Talent Development Allocate appropriate resources and commit staff to achieve Global, Regional, and Country objectives. Identify training needs, develop KPIs, conduct performance appraisals, and mentor personnel for effective performance and client satisfaction. Plan, organize, and direct efficient and effective functional operations, including determining organizational structure and roles/responsibilities. COMPETENCIES Functional Competencies Industry Expertise: Strong commercial success and direct contribution to business growth, specifically in Freight Forwarding/Project Logistics with a focus on Oil and Gas, Capital Projects, and Marine Services. Regional Coordination Experience: Experience in handling regional responsibilities and close coordination with Asia Pacific regions, demonstrating a strong understanding of regional dynamics and market trends. Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards. Market Research & Finance Acumen: Conduct market research to compare and understand the pricing trends, customer preferences, and competitiveness to support pricing decisions and procurement strategies. Behavioural Competencies Agility: Ability to adapt quickly to changing operational needs and environments. Continuous Learning: Willingness to learn and improve skills to enhance performance. Collaboration: Collaborate with cross-functional teams for seamless operations. Attention to Detail: Consistently maintaining accuracy and precision in tasks. Quality Orientation: Commitment to delivering high-quality results and services. Initiative: Taking proactive steps to improve processes or address issues without waiting for direction. WHO CAN APPLY? Must have Bachelor’s Degree is required. 13-18 years of experience (dependent upon country size) in General Management of large and complex service-related businesses in Asia. Proven experience working with multiple stakeholders in a global organization, serving both international and domestic customers. Strong interpersonal skills, excellent communication abilities, and a customer-oriented attitude. Excellent negotiation and consultative selling skills in an international business setting. Preferred: Postgraduate degree in shipping management is an added advantage Show more Show less

Operational Excellence Develop and enhance operational processes to ensure consistent volume growth. Procure and utilize optimal airline capacity. Take charge of warehouse operations, ensuring seamless coordination between the warehouse and gateway. Manage end-to-end shipment processes from pick-up to delivery, ensuring accurate file execution, timely invoicing, and dispatch as per SOP. Follow CW1 Best Practices, including milestone updating and effective utilization of CW1 tools. Accurately book costs and revenue, maintaining operational hygiene for a healthy P & L. Be Proactive and Ensure Timestamp for Completeness & Timeliness Handle carrier engagement to design solutions, improve profitability, and skillfully address claims, disputes, and customer complaints. Manage Complaints, Claims, Compliments - be responsive and available. Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach. Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals. Stakeholder Management Manage customer relationships and address grievances. Oversee overall billing quality and timeliness. Oversee end to end process for a specific set of customers from booking to delivery. Manage relationships with multiple carriers, vendors, customs brokers, and network partners. Customer and Network Support Register complaints related to all export shipments. Execute and support day-to-day export operations deliverables. Reconcile and resolve network issues. Communicate frequently with sales and support functions. Must Have Bachelor’s degree 2-3 years of experience in the logistics, transport, airline or BPO industry for Executive/ Sr. Executive. 3-4 years’ experience in the logistics, transport, airline or BPO industry for AM/DM. Basic problem-solving skills to address common challenges. Proficient in Email writing and verbal communication with internal and external coordination Show more Show less

Job Purpose To significantly enhance the efficiency and effectiveness of our Sales Support and Marketing function. To be a key contributor responsible for the comprehensive management of DGF-IN’s Salesforce system - Sales360, responsible for the comprehensive management of the system as its super-user responsible for data hygiene, system management, end-to-end reporting, network connect, pipeline, sales lead management and overall marketing support including system maintenance, and data governance, while acting as the lead Sales360 expert to support and enable the sales team. Main Task And Key Responsibilities Main Accountabilities Manager, Sales Support - is a key contributor responsible for the comprehensive management of DGF-IN’s Salesforce system - Sales360 , responsible for the comprehensive management of the system as its super-user responsible for data hygiene, system management, end-to-end reporting, network connect, pipeline, sales lead management and overall marketing support including system maintenance, and data governance, while acting as the lead Sales360 expert to support and enable the sales team. Additionally, also contributing to the broader sales & marketing spectrum by providing support that extends beyond the immediate Sales360 system environment. Measurement Criteria / KPIs Sale360 Tool Data Hygiene: - Percentage of data accuracy within the Salesforce system. Number of data quality issues identified and resolved per month. Sales360 Tool Management: System uptime percentage and response time for system issues. Reporting: - Timeliness and accuracy of end-to-end reporting delivered to stakeholders. Number of actionable insights generated from the tool – Sales360. Marketing Support: Marketing support and campaign effectiveness & impact. Number of sales & marketing support initiatives offered. Finance & Projects Project-specific responsibilities and deliverables as defined from time to time. People Management Internal stakeholder management. Divisional Experience Requirements for the Job At least 1 year of substantial Salesforce experience, preferably with a background in the logistics industry. However, candidates with non-logistics experience will also be considered if they demonstrate strong proficiency with the Salesforce tool. Additionally, the candidate should posssess a fair understanding and grasp on MS Office Suite including Excel and Powerpoint making skills. Should also be well-versed with internal stakeholder project management skills. Functional Experience Sales funnel management Saleforce tool management MS Office Suite including Excel and Powerpoint making skills. Project management & cross-functional team collaboration. Education / Qualification / Certification Requirements Minimum Graduation. Post Graduation preferred Well established sales skills including SalesForce tool grasp Good communication and presentation skills Ability to take ownership and proactively work on demand generation Ability to handle multiple and hanging priorities Experience with MS Office - specifically MS Excel and MS Powerpoint Minimum Graduation. Post Graduation preferred Show more Show less

About The Chemical Competency Centre At DHL Global Forwarding The Wine & Spirits Competency Centre at DHL Global Forwarding will function as center for sectoral knowledge that will be responsible for growing customer engagement, and will assist in developing Solutions catering to the W&S industry, customized SOP’s, data management and provide advisory services to the Wine & Spirits Sector Clients. Role Summary Head – Wine & Spirits Competency Centre will have W&S logistics expertise, relevant product / trade compliance experience and qualification and will be responsible for leading the W&S India P&L, building and nurturing strong business relationships with some of the company’s most important clients in the Wine & Spirits Industry. The position reports to the Head of Ocean Freight. Key Responsibilities Build and Develop Wine & Spirits Community. Responsible for W&S India P&L Is the point of contact for subject matter expertise related to Wine & Spirits Sector Drive Community calls / Participation in Industry Events Conduct Periodic Trainings XBU contacts Manage and Drive annual Customer interactions through meetings, conferences etc. Capability Development Day to day operations and customer service for sector Customers. SOP development & maintenance Advisory services - Trade Compliance, Product Handling, Special Equipment – Reefers, Flexitank’s, FTWZ solutions, etc. Reporting and Data Management – Reports, Dashboards, Order Management etc. Develop and Manage New W&S Customers Responsible for Business development for the Sector Handle Multiple Wine & Spirit Sector clients. Monitor Day to day operations and customer service for sector Customers. Position DGF as “Wine & Spirit Specialists “from the angle of Sales / Ops / Services. Local Digital Marketing Does this sound like you? Bachelor’s degree in Science, or related Wine & Spirits field. 7 - 10 years of experience in the freight forwarding industry, preferably with W&S Clients. Strong contacts with traders in India who have regular Import & Export of Wines & Spirits, and who can take decisions in awarding the Contract/Business Understanding of W&S trade compliance, Industry knowledge / Strong Product Knowledge Strong communications skills HSSE understanding SOP Development & Management Show more Show less

Role type: Temporary In this role, you will have the opportunity to work on the L&D projects to create visually appealing training modules, with the use of motion graphics/animation, videos. Collaborating with multiple stakeholders within the various functions. Key Responsibilities : Work along with the L&D manager on the content design Convert the existing modules (written content) into visuals with the motion graphic creatives and video as per the guidance of the L&D manager Do proof of concepts with target audience Collaborate with various departments, to take feeds on the department specific contents Work on the feedbacks and assist L&D manager to incorporate recommendations that benefits Required Skills/Abilities: Aspiring content creators with foundational knowledge in the following software: Adobe Photoshop, Adobe Premiere, Adobe After Effects, Articulate Storyline and Handbrake. Having significant experience working in Camtasia, Powtoons, Canva and Easy Generator is a plus. With background in using Microsoft office applications: Word, PowerPoint, Excel Able to read, troubleshoot and edit HTML and CSS code. Proficient in creating short animation clips from a storyboard Show more Show less

About Ftwz/Vas Department The Free Trade Warehousing Zone (FTWZ) or Value-Added Services department at DHL Global Forwarding provides a strategic hub for international trade activities, offering specialized services to enhance supply chain efficiency. It serves as a customs-bonded area facilitating the storage, handling, and distribution of goods with streamlined customs procedures. Additionally, FTWZs often provide value-added services such as packaging, labelling, and assembly, adding further value to the logistics chain. These departments play a crucial role in optimizing trade operations, reducing costs, and ensuring regulatory compliance for businesses engaged in global trade activities. Job Summary The Key Account Manager for IWS (Integrated Warehousing Solutions) plays a crucial role in driving the Country Regional Strategy and ensuring superior value offerings to customers. They are responsible for managing FTWZ customers and budgets for the region, developing strong business relationships, generating new income, and meeting agreed KPIs with customers. This role involves close collaboration with internal departments, such as solution design, marketing, operations, and finance, to deliver exceptional service and solutions to clients. Key Responsibilities Country Regional Strategy Develop and execute strategies aligned with regional objectives and customer targeting. Ensure high exit barriers by delivering superior value propositions to customers. Customer/Stakeholder Engagement Be accountable to superiors for overall performance and coordinate with peers daily. Communicate effectively with customers, project teams, and other departments to exchange data and information. Process Management Manage FTWZ customer portfolio and regional budget. Develop and maintain strong business relationships, generating new income streams and meeting KPIs. Understand customer requirements, ensure high-value propositions, and manage sector/regional profitability. Capture and explore all business opportunities, maintain pipeline accuracy, and work on developing sector solutions. Collaborate with transportation teams, provide strategic inputs, and identify potential partners for projects. Lead in creating client proposals, managing contract negotiations, and ensuring compliance with internal processes. Coordinate with solution teams to deliver tailored solutions to customer requirements. Stay updated with market intelligence and competitor information for effective decision-making and RFQ/project handling. Actively contribute to sector and sub-sector solution development and ensure competitiveness in the market. Coordinate with regional and global teams for information and best practices exchange. People Management Supervise subordinates where applicable, providing general guidance, direction, and training to personnel. COMPETENCIES Functional Competencies Product Knowledge: In depth understanding of the IWS warehouse operations, including inventory management, logistics, and compliance with safety and quality standards. Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. Financial Acumen: Experience in managing warehouse budgets, forecasting P&L, and handling accounts payables/receivables. Regulatory Compliance Management: Skilled in ensuring compliance with health, safety, environmental regulations, as well as customs and trade regulations. Behavioural Competencies Agility: Ability to adapt quickly to changing operational needs and environments. Continuous Learning: Willingness to learn and improve skills to enhance performance. Attention to Detail: Consistently maintaining accuracy and precision in tasks. Quality Orientation: Commitment to delivering high-quality results and services. Leadership and Team Management: Directing teams towards goals and optimizing productivity by promoting accountability. Initiative: Taking proactive steps to improve processes or address issues. Strategic Planning: Developing and implementing strategic plans to achieve organizational objectives. WHO CAN APPLY? Must Have Bachelor’s Degree is required. Proven experience of 6-8 years in operations management, preferably in a FTWZ or similar logistics environment. Strong understanding of regional strategies, customer targeting, and value proposition development. Experience in developing and implementing regional strategies. Familiarity with customs and trade regulations in FTWZ operations. Preferred Postgraduate in MBA is preferred. Demonstrated track record in achieving customer satisfaction and retention. Show more Show less

Job Purpose As a salesforce expert you are responsible for the salesforce platform and are expected to oversees the design, development, delivery and operating of the solutions such as LifeTrack, AeroCockpit etc. You are responsible for defining the roadmap, manage demand, build new capabilities, configure the solution, deployment and run of IT Product(s). As a key leader of the product management team you manage the collaboration between different teams and stakeholders. As the technical SME on force.com you ensure that the IT Product meets the needs and expectations of the users in capabilities and RUN operations. The force.com specialist works closely with cross-functional teams to ensure that the product supports the company's strategic goals and meets the evolving needs of the market. Job tasks Implement IT Product Management plans, programs and processes, roadmap, and feature definition for a product or product line and deliver a complete product in line with overall business strategy and objectives, and Group guidelines and policies Conduct day to day administration to implement appropriate plans to manage IT product certifications from beginning to end, including scope, timelines, resource allocation, testing, and issue and risk analysis, coordinating remote work closely with teams. Build excellent working relationships with all stakeholders to assist in defining the force.com (Salesforce) roadmap that must meet strategically-aligned business objectives, while also aligning to the technical, architectural and security standards within our organization. Display your technical experience to deliver successful solutions on the force.com (Salesforce) platform and act as a single-point-of-contact. Leveraging this experience, you will be confident in gathering business requirements from multiple stakeholders, assisting with the effective prioritization of backlogs and leading and motivating the vendor teams to complete work in-line with estimates and to cost. Assist in shaping how the business products adopts force.com (Salesforce) platform following industry best-practice and make recommendations at a technical / architectural level. Collaborate very closely with senior stakeholders of the organization and present to the Senior Management as required. As a key SME, you stay curious, open to change, engaged and abreast of new features on the force.com (Salesforce) platform. Hit agreed roadmap objectives on-time and to a high-quality watermark while sharing your technical experience with close colleagues and building solid relationships across the organization. Define process to develop documentation on processes that are critical to successful implementation. Implement continuous improvement actions on a regular basis. Skills And Knowledge Required Recognized subject matter expert of force.com (Salesforce) platform key concepts / best practice and confidence in recommending the use of out-of-the-box solutions (or Apex / Visualforce where required) to meet business requirements. Driving the technical direction of large, complex solutions or processes with limited oversight from manager Bring state of the art solutions and innovation to solve business problems Experience in the advanced configuration of force.com (Salesforce) platform, including custom objects, validation, workflows. Knowledge of development using Visualforce, Lightning Components, Apex classes / triggers and providing / challenging estimations. Knowledge of JavaScript, JSON and API integration. IoT experience and integration with data loggers common in logistics industry Technical writing ability to support requirements gathering, solution design, use cases, test plans and documentation for training. Conducted code reviews and architectural design reviews. Experience with agile tools and methodology Experience in automation, continuous integration and managing deployments using DevOps process and tooling. Ability to establish and implement best practice within Salesforce regarding configuration, development, test, security, maintenance and data integrity. Expertise in portfolio management, product development, IT service management, and Salesforce (certifications preferred: Advanced Administrator, Platform App Builder). Strong project and stakeholder management skills. Bachelor's degree in related field or relevant experience. At least 6 years of relevant experience. Show more Show less

Job Purpose Handling day to day operations of the Project. Seeking cost approval with the from the customer. Placement of vehicles and monitoring the cargo movements. Placing booking with the carrier and follwup for bookings. Ensure cargo stuffed as per SRN and instruction receivd from customer. Daily MMS update. 100% accuracy in invoicing in CW1 100% accuracy in Ebilling which is major part of KPI. achive 100% KPI Key Accountabilities Direct impact will be on Industrial Project Division. As proper documentation & invoicing after execution of shipment will play a key role in completing the business. Internal team of DGF, Customers, Overseas IP offices PROBLEM COMPLEXITY/ PROCESS Responsible for opening / closing of shipment files Responsible for correct & proper shipping documents Maintaining proper shipment files & record. Co-ordinating with the shipper / consignee for the documents for shipments. Responsible for timely and accurate billing as per SOP. 100% accuracy in Ebilling Coordinate with Overseas Agents/DHL Network offices for all internal billing for Industrial Projects / O&G shipments Updating customer on their requirement, timely update on the status of the shipment/ project etc. Shall support pricing team as and when required Ensure proper & timely invoicing to customers as per the contractual terms Check the vendor invoices & ensure proper & timely payments Measurement Criteria / KPIs Timely and accurte documentation & invoicing .Opening & Closing of shipment files. Meet the expectations of the customers / overseas IP office. Achive 100 % KPI Requirements For The Job Work in similar profile in the logistics industry for minimum 5-6 years. Education / Qualification / Certification Requirements Knowledge Have Sound knowledge about the OVER DIMENSION CARGO Knowledge of shipping documents. Knowledge of statutory compliances. Well connected within the network. Knowledge of internal process & softwares like Logis. Skills Software skills (Word, Excel, PowerPoint, Internet etc.) Communication Skills Inter Personal Skills Education-Minimum university degree. Diploma , Specialization in logistics or related activities is desirable. Show more Show less

Job Summary As an integral part of CBC Field Operations, an incumbent plays a pivotal role in ensuring smooth cargo clearance and delivery processes, coordinating with internal departments and external stakeholders, maintaining adherence to customs regulations, and utilizing technological tools for efficient back-office operations. Additionally, the role entails promoting a customer-centric approach, upholding ethical standards, and adapting strategies to navigate changing regulatory environments effectively. Key Responsibilities Operational Excellence Facilitate Efficient Customs Clearance. Ensure timely clearance and delivery of cargo without incurring penalties or demurrages as much as possible. Coordinate with transport vendors for timely placement of vehicles for loading/offloading. Ensure proper loading/offloading of cargo on transport vehicle without damages. Submit required documents, expense reports, and information promptly. Provide timely updates to reporting managers on assigned tasks. Monitor daily field operations and ensure compliance with regulatory standards. Foster effective coordination between internal departments. Scrutinize documents and goods to ensure adherence to compliance regulations. Seek necessary guidance from superiors to understand tasks thoroughly before execution. Maintain proper document records as per regulations. Manage advances and submit accurate vouchers. Report exceptions promptly, including queries or damages. Adhere to the code of conduct outlined in CBLR, 2018. Refrain from involvement in unions or associations. Sign customs documents only with proper authorization. Avoid activities that could tarnish DHL's reputation or attract regulatory actions. Handle packages with care. Stakeholder Management Communicate proactively with peers and superiors regarding customs-related matters. Interface with customs officials to maintain positive relationships. Foster cordial relations internally and with external agencies. COMPETENCIES Functional Competencies Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. Technology Proficiency: Implementing CW1 and other tools for optimizing operations. Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards. Cargo Handling Expertise: Manage cargo handling processes, including loading, and unloading. Behavioural Competencies Agility: Ability to adapt quickly to changing operational needs and environments. Continuous Learning: Willingness to learn and improve skills to enhance performance. Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation. Quality Orientation: Commitment to delivering high-quality results and services. Initiative: Taking proactive steps to improve processes or address issues without waiting for direction. Show more Show less

Operational Excellence Develop and enhance operational processes to ensure consistent volume growth. Procure and utilize optimal airline capacity. Take charge of warehouse operations, ensuring seamless coordination between the warehouse and gateway. Manage end-to-end shipment processes from pick-up to delivery, ensuring accurate file execution, timely invoicing, and dispatch as per SOP. Follow CW1 Best Practices, including milestone updating and effective utilization of CW1 tools. Accurately book costs and revenue, maintaining operational hygiene for a healthy P & L. Be Proactive and Ensure Timestamp for Completeness & Timeliness Handle carrier engagement to design solutions, improve profitability, and skillfully address claims, disputes, and customer complaints. Manage Complaints, Claims, Compliments - be responsive and available. Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach. Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals. Stakeholder Management Manage customer relationships and address grievances. Oversee overall billing quality and timeliness. Oversee end to end process for a specific set of customers from booking to delivery. Manage relationships with multiple carriers, vendors, customs brokers, and network partners. Customer and Network Support Register complaints related to all export shipments. Execute and support day-to-day export operations deliverables. Reconcile and resolve network issues. Communicate frequently with sales and support functions. Must Have Bachelor’s degree 2-3 years of experience in the logistics, transport, airline or BPO industry for Executive/ Sr. Executive. 3-4 years’ experience in the logistics, transport, airline or BPO industry for AM/DM. Basic problem-solving skills to address common challenges. Proficient in Email writing and verbal communication with internal and external coordination Show more Show less

Overall Job Purpose Executes global/regional sector strategy on country level (as aligned with global sector structure) Manages relationship with CSI/MNC as customer point of contact on country level Wins, retains and develops Strategic Customers Plans and manages accounts Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc. Gathers customer and market information to update Product and Trade Lane on current conditions Qualifications Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers Customer management experience Ability to identify customer needs by gathering information and building long-term relationships Well-developed communication and presentation skills Reporting Lines Sector Head (solid) If no Sector Head, reports to Head of Key Account Management (solid); the same applies if no additional Sector Head justified as per span-of-control guidelines If no Head of Key Account Management, reports to Country Snr Director Sales (solid) Main Tasks & Key Responsibilities Manages relationship of a defined number of CSI/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement) Seeks and prospects for Strategic Customer targets to win new customers Ensures that Key Account activities are aligned with global/regional sector strategy Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking Works on regional customer initiatives and for implementing global business plan contents Plans and manages accounts Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's) Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc. Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues Consults CRMs and Sector Heads on potential solutions and best practice Show more Show less