About General Management Department
The General Management role oversees all aspects of operations, including strategic planning, budgeting, and resource allocation. Responsibilities encompass managing teams across various functions, ensuring compliance with regulations and policies, and driving performance to achieve organizational goals. The role requires strong leadership, decision-making skills, and the ability to foster a collaborative and results-driven work culture.
Job Summary
The Station Head is responsible for managing, developing, and expanding the Area logistics business. They provide direction and leadership to achieve profitable growth, establish industry-leading service standards, and optimize the utilization of business assets and human resources. The role encompasses oversight of all aspects of the office, including Sales, Finance, HR, Products, and General Administration, with a primary focus on Sales and Products to align with the Country business strategy and local business environment.
Key Responsibilities
Operational Excellence and Stakeholder Collaboration
- Oversee the day-to-day operations of Airfreight, Ocean Freight, and Customs brokerage, ensuring smooth functioning and compliance.
- Collaborate with stakeholders to achieve the station's budget, taking suitable actions to maintain profitability and results.
- Engage with product team leads to fulfil customer promises promptly and efficiently.
- Implement performance matrices to measure progress impacting financials and customer experiences.
Leadership and Team Development
- Lead team meetings, address operational irregularities, and guide teams in resolving exceptions and customer complaints.
- Evaluate KPI progress and articulate how each activity contributes to customer experience and organizational goals.
- Identify and eliminate waste, implement improvement initiatives, and enhance staff efficiency.
- Address escalations from customers, corporate offices, branches, and network, ensuring effective resolution.
Customer Engagement and Operational Performance
- Engage with customers, internal teams, and network colleagues to improve operational performance and customer satisfaction.
- Collaborate with regional managers, Product HOD, and RD to address issues from shipping lines, airlines, and vendors.
- Actively support top-level sales activities, contribute to strategic sales pitches, and achieve sales targets.
- Plan and execute hinterland growth, increase collect business from the East Market, and develop business to neighbouring countries like Bangladesh, Nepal, and Bhutan.
- Ensure financial well-being from legal, statutory, and DPWN perspectives, implement cost control programs, and manage capital and revenue budgets effectively.
- Foster a high-performance service culture and develop a skilled team, identifying training needs and opportunities for departmental development.
- Promote the exchange and adoption of Best Practices, leverage technology for customer satisfaction, and monitor individual performance against IKOs/KPIs for continuous improvement and succession planning.
COMPETENCIES
Functional Competencies
- Product Knowledge: Proficiency in overseeing and optimizing Airfreight, Ocean Freight, and Customs brokerage operations, ensuring compliance with regulations and standards.
- Strategic Planning and Business Development: Experience in strategic planning, business development, and sales activities to achieve sales targets, expand market reach, and develop business opportunities in new areas and markets.
Behavioural Competencies
- Results Orientation: Drive to achieve sales targets and deliver tangible results in a competitive business environment.
- Team Management: Skill in supervising, training, and motivating sales teams to achieve targets and deliver exceptional service.
- Innovation: Capacity to think innovatively and propose creative solutions to address challenges and seize business opportunities.
- Continuous Learning: Commitment to continuous learning and staying updated with industry trends, sales techniques, and best practices.
- Team Collaboration: Collaborating across teams for smooth operations.
WHO CAN APPLY?
Must Have
- Bachelor's degree is required.
- 9-12 years of relevant leadership experience in business development, preferably within the freight forwarding, shipping, or logistics industries.
- Excellent verbal and written communication skills to effectively convey ideas, negotiate deals, and collaborate with stakeholders.
- Strong analytical and problem-solving skills to address challenges and find solutions in the sales process.
- Strong customer orientation coupled with a high level of empathy.
Preferred
- Post-graduate degree with a focus on sales/marketing.
- Experience of working at a multinational freight forwarding company.
