Manager - Sales Support

Job Description

Job Purpose To significantly enhance the efficiency and effectiveness of our Sales Support and Marketing function. To be a key contributor responsible for the comprehensive management of DGF-IN’s Salesforce system - Sales360, responsible for the comprehensive management of the system as its super-user responsible for data hygiene, system management, end-to-end reporting, network connect, pipeline, sales lead management and overall marketing support including system maintenance, and data governance, while acting as the lead Sales360 expert to support and enable the sales team. Main Task And Key Responsibilities Main Accountabilities Manager, Sales Support - is a key contributor responsible for the comprehensive management of DGF-IN’s Salesforce system - Sales360 , responsible for the comprehensive management of the system as its super-user responsible for data hygiene, system management, end-to-end reporting, network connect, pipeline, sales lead management and overall marketing support including system maintenance, and data governance, while acting as the lead Sales360 expert to support and enable the sales team. Additionally, also contributing to the broader sales & marketing spectrum by providing support that extends beyond the immediate Sales360 system environment. Measurement Criteria / KPIs Sale360 Tool Data Hygiene: - Percentage of data accuracy within the Salesforce system. Number of data quality issues identified and resolved per month. Sales360 Tool Management: System uptime percentage and response time for system issues. Reporting: - Timeliness and accuracy of end-to-end reporting delivered to stakeholders. Number of actionable insights generated from the tool – Sales360. Marketing Support: Marketing support and campaign effectiveness & impact. Number of sales & marketing support initiatives offered. Finance & Projects Project-specific responsibilities and deliverables as defined from time to time. People Management Internal stakeholder management. Divisional Experience Requirements for the Job At least 1 year of substantial Salesforce experience, preferably with a background in the logistics industry. However, candidates with non-logistics experience will also be considered if they demonstrate strong proficiency with the Salesforce tool. Additionally, the candidate should posssess a fair understanding and grasp on MS Office Suite including Excel and Powerpoint making skills. Should also be well-versed with internal stakeholder project management skills. Functional Experience Sales funnel management Saleforce tool management MS Office Suite including Excel and Powerpoint making skills. Project management & cross-functional team collaboration. Education / Qualification / Certification Requirements Minimum Graduation. Post Graduation preferred Well established sales skills including SalesForce tool grasp Good communication and presentation skills Ability to take ownership and proactively work on demand generation Ability to handle multiple and hanging priorities Experience with MS Office - specifically MS Excel and MS Powerpoint Minimum Graduation. Post Graduation preferred Show more Show less