Job
Description
About Ftwz/Vas Department The Free Trade Warehousing Zone (FTWZ) or Value-Added Services department at DHL Global Forwarding provides a strategic hub for international trade activities, offering specialized services to enhance supply chain efficiency. It serves as a customs-bonded area facilitating the storage, handling, and distribution of goods with streamlined customs procedures. Additionally, FTWZs often provide value-added services such as packaging, labelling, and assembly, adding further value to the logistics chain. These departments play a crucial role in optimizing trade operations, reducing costs, and ensuring regulatory compliance for businesses engaged in global trade activities. Job Summary The Key Account Manager for IWS (Integrated Warehousing Solutions) plays a crucial role in driving the Country Regional Strategy and ensuring superior value offerings to customers. They are responsible for managing FTWZ customers and budgets for the region, developing strong business relationships, generating new income, and meeting agreed KPIs with customers. This role involves close collaboration with internal departments, such as solution design, marketing, operations, and finance, to deliver exceptional service and solutions to clients. Key Responsibilities Country Regional Strategy Develop and execute strategies aligned with regional objectives and customer targeting. Ensure high exit barriers by delivering superior value propositions to customers. Customer/Stakeholder Engagement Be accountable to superiors for overall performance and coordinate with peers daily. Communicate effectively with customers, project teams, and other departments to exchange data and information. Process Management Manage FTWZ customer portfolio and regional budget. Develop and maintain strong business relationships, generating new income streams and meeting KPIs. Understand customer requirements, ensure high-value propositions, and manage sector/regional profitability. Capture and explore all business opportunities, maintain pipeline accuracy, and work on developing sector solutions. Collaborate with transportation teams, provide strategic inputs, and identify potential partners for projects. Lead in creating client proposals, managing contract negotiations, and ensuring compliance with internal processes. Coordinate with solution teams to deliver tailored solutions to customer requirements. Stay updated with market intelligence and competitor information for effective decision-making and RFQ/project handling. Actively contribute to sector and sub-sector solution development and ensure competitiveness in the market. Coordinate with regional and global teams for information and best practices exchange. People Management Supervise subordinates where applicable, providing general guidance, direction, and training to personnel. COMPETENCIES Functional Competencies Product Knowledge: In depth understanding of the IWS warehouse operations, including inventory management, logistics, and compliance with safety and quality standards. Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. Financial Acumen: Experience in managing warehouse budgets, forecasting P&L, and handling accounts payables/receivables. Regulatory Compliance Management: Skilled in ensuring compliance with health, safety, environmental regulations, as well as customs and trade regulations. Behavioural Competencies Agility: Ability to adapt quickly to changing operational needs and environments. Continuous Learning: Willingness to learn and improve skills to enhance performance. Attention to Detail: Consistently maintaining accuracy and precision in tasks. Quality Orientation: Commitment to delivering high-quality results and services. Leadership and Team Management: Directing teams towards goals and optimizing productivity by promoting accountability. Initiative: Taking proactive steps to improve processes or address issues. Strategic Planning: Developing and implementing strategic plans to achieve organizational objectives. WHO CAN APPLY? Must Have Bachelor’s Degree is required. Proven experience of 6-8 years in operations management, preferably in a FTWZ or similar logistics environment. Strong understanding of regional strategies, customer targeting, and value proposition development. Experience in developing and implementing regional strategies. Familiarity with customs and trade regulations in FTWZ operations. Preferred Postgraduate in MBA is preferred. Demonstrated track record in achieving customer satisfaction and retention. Show more Show less
