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NBC Hiring Partner
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Customer Service Executive

Customer Service Executive

NBC Hiring Partner

0 - 1 years

0 Lacs

Rajkot, Gujarat

Posted:2 months ago| Platform: Indeed logo

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Skills Required

service resolve report support schedule

Work Mode

Work from Office

Job Type

Full Time

Job Description

 Handle inbound/outbound calls, emails, chats, or social media messages from customers.  Respond to customer inquiries regarding products services or complaints.  Record customer interactions, details of inquiries, complaints, and actions taken.  Resolve customer issues efficiently, within service-level agreements (SLAs) and escalate complex cases as needed.  Follow up with customers to ensure issues are resolved to their satisfaction.  Provide accurate information and guidance to customers in a courteous manner.  Maintain a positive, empathetic, and professional attitude toward customers at all times.  Identify trends in customer issues and report feedback to relevant teams.  Support cross-functional teams for improving the customer experience. Job Types: Full-time, Permanent, Fresher Pay: ₹12,230.43 - ₹20,247.93 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Rajkot, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8866322311

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Customer Service Executive