 Handle inbound/outbound calls, emails, chats, or social media messages from customers.  Respond to customer inquiries regarding products services or complaints.  Record customer interactions, details of inquiries, complaints, and actions taken.  Resolve customer issues efficiently, within service-level agreements (SLAs) and escalate complex cases as needed.  Follow up with customers to ensure issues are resolved to their satisfaction.  Provide accurate information and guidance to customers in a courteous manner.  Maintain a positive, empathetic, and professional attitude toward customers at all times.  Identify trends in customer issues and report feedback to relevant teams.  Support cross-functional teams for improving the customer experience. Job Types: Full-time, Permanent, Fresher Pay: ₹12,230.43 - ₹20,247.93 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Rajkot, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8866322311

Business Analysis & Strategy: Conduct data-driven business analysis to support strategic decisions. Identify trends, insights, and opportunities to enhance business performance. Assist in formulating and monitoring business and sales strategies. Trend Analysis & Market Insights: Conduct market research and competitor analysis to identify growth opportunities. Track industry trends and recommend strategies for business expansion. Provide insights into customer preferences, sales trends, and competitive positioning. MIS Reporting & Data Management: Collaborate with various departments to analyse business operations and suggest improvements. Develop and maintain Management Information System (MIS) reports for senior management. Ensure accurate and timely data collection, analysis, and reporting. Identify key performance indicators (KPIs) and generate insights for strategic planning. Proposal & Report Preparation: Prepare business proposals, sales presentations, and reports for internal and external stakeholders. Compile data from different departments to generate insightful reports. Draft high-quality documents, reports, and executive summaries. Strategic Support to MD: Provide analytical and operational support to the MD in business planning and decision-making. Coordinate with internal teams to streamline operations and project execution. Handle confidential and strategic matters with discretion. Risk Management · Identify function wise risks, discuss with HODs and finalise the risk Mitigation plan · Keep deliberating on the various risks and prepare a risk management plan Business review Meetings Liaise with different departments to align business strategies. Drive the weekly Business review meetings Prepare agendas, track action points, and follow up on deliverables. Improvement Projects Drive Cross functional Improvement projects with CFTS Keep MD posted on such projects on a weekly basis Project Management & Follow-ups: ·Follow up with department heads for various reports, pending tasks, and key deliverables. · Monitor project timelines and ensure completion of assignments as per deadlines. · Address project management issues and support smooth workflow within the organization. · Assist in tracking project progress and identifying potential roadblocks. Cross-functional Coordination: · Liaise with different departments to align business strategies. · Support in coordinating key meetings, reviews, and strategic discussions. · Prepare agendas, track action points, and follow up on deliverables Contact- 8866322311, nbchiringpartner@gmail.com Candidate must belongs from Building Materials Hardware industry. Job Types: Full-time, Permanent Pay: ₹60,545.07 - ₹100,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: Executive Assistant: 7 years (Preferred) building Materials industry: 7 years (Preferred) Language: English (Preferred) Location: Andheri East, Mumbai, Maharashtra (Preferred) Work Location: In person

Title: Sales Officer Experience: Fresher and experienced both will be considered Salary: 15 K to 40 K Gender: Male Only Location: Morbi, Ap. Pipli Village Industry- Building Materials/ Chemical/Paint/Tiles/ Adhesive Roles & Responsibility: Calling potential customers to explain company products and encourage purchases. Developing in-depth knowledge of company products. Maintaining an accurate record of all sales, scheduled customer appointments, and customer data. Provide excellent customer service, addressing and resolving customer complaints and queries. Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed Manage leads in the sales pipeline. Negotiate sales contracts and sales agreements to finalize sales Prospect leads through relevant channels and media. Conducting follow-ups with leads to ensure they are converted into sales opportunities. Job Types: Full-time, Permanent Pay: ₹15,599.25 - ₹40,209.67 per month Benefits: Health insurance Provident Fund Experience: Sales: 1 year (Preferred) Location: Morbi, Gujarat (Preferred) Work Location: In person

Title: Sales Officer Experience: Fresher and experienced both will be considered Salary: 15 K to 40 K Gender: Male Only Location: Morbi, Ap. Pipli Village Industry- Building Materials/ Chemical/Paint/Tiles/ Adhesive Roles & Responsibility: Calling potential customers to explain company products and encourage purchases. Developing in-depth knowledge of company products. Maintaining an accurate record of all sales, scheduled customer appointments, and customer data. Provide excellent customer service, addressing and resolving customer complaints and queries. Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed Manage leads in the sales pipeline. Negotiate sales contracts and sales agreements to finalize sales Prospect leads through relevant channels and media. Conducting follow-ups with leads to ensure they are converted into sales opportunities. Job Types: Full-time, Permanent Pay: ₹15,599.25 - ₹40,209.67 per month Benefits: Health insurance Provident Fund Experience: Sales: 1 year (Preferred) Location: Morbi, Gujarat (Preferred) Work Location: In person

Roles & Responsibility: Calling potential customers to explain company products and encourage purchases. Developing in-depth knowledge of company products. Maintaining an accurate record of all sales, scheduled customer appointments, and customer data. Provide excellent customer service, addressing and resolving customer complaints and queries. Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed Manage leads in the sales pipeline. Negotiate sales contracts and sales agreements to finalize sales Prospect leads through relevant channels and media. Conducting follow-ups with leads to ensure they are converted into sales opportunities. Job Types: Full-time, Permanent Pay: ₹174,413.03 - ₹488,338.45 per year Benefits: Health insurance Provident Fund Experience: Inside sales: 1 year (Preferred) Location: Morbi, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8866322311

Roles & Responsibility: Calling potential customers to explain company products and encourage purchases. Developing in-depth knowledge of company products. Maintaining an accurate record of all sales, scheduled customer appointments, and customer data. Provide excellent customer service, addressing and resolving customer complaints and queries. Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed Manage leads in the sales pipeline. Negotiate sales contracts and sales agreements to finalize sales Prospect leads through relevant channels and media. Conducting follow-ups with leads to ensure they are converted into sales opportunities. Job Types: Full-time, Permanent Pay: ₹174,413.03 - ₹488,338.45 per year Benefits: Health insurance Provident Fund Experience: Inside sales: 1 year (Preferred) Location: Morbi, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8866322311