Assistant Manager-Internal Assurance

About the role:

The Internal Assurance Team sits within the wider Billing Strategy & Margin Assurance team and is responsible for providing internal services across the Zellis family of companies (Moorepay, Benefex and Zellis):

Commissions

Expense Assurance

CLM

The Assistant Manager will lead the training and development of a high-performing team to operate processes and controls that align with Internal Assurance standards and company best practices, while partnering closely with BUs Finance teams to design, implement, and monitor controls for effective and sustainable processes. They will identify and pursue opportunities to delivery value to the business through all workflows, with great stakeholder management skills to ensure that new opportunities are seen through to fruition.

The role holder will work in close conjunction with Senior Manager – Margin Assurance , Head of Group Billing Strategy & Margin Assurance and other stakeholders. After managing BAU workflows, their most important task will be to identify ways to drive additional value within the business of the Internal Assurance services offered and look to increase the breadth and depth of those services. They will be commercially astute and will create business cases, showcasing ability and gaining the support of a wide range of stakeholders

Roles and Responsibilities:

• Lead initiatives to identify and implement opportunities for enhancing efficiency in commission, CLM, and expense assurance processes, ensuring alignment with organisational goals.
• Oversee the operation of controls, monthly KPI-driven reconciliations, and ad hoc analysis, ensuring a consistent and high-quality workstream while delegating tasks to team members.
• Mentor and guide team members, resolving complex queries related to internal assurance processes and fostering professional development.
• Direct the review of internal policies, identifying gaps in existing processes, and leading the development and implementation of policy, process, and system improvements.
• Manage collaboration with the Margin Assurance team to address revenue leakages, ensuring effective strategies are in place to mitigate risks.
• Coordinate with Legal, Sales, Commercial, Pricing, and Finance teams to ensure contractual information for internal assurance is systematically recorded in a database, overseeing change notifications and driving contract-by-contract assurance processes.
• Supervise the review of reconciliations between cost and internal data, ensuring accuracy, quality, and consistency across the team’s output.
• Develop and present comprehensive KPI reports on workstack backlogs, completion rates, and operational performance to senior management, providing actionable insights to drive decision-making.
• Drive system and process improvements, leading cross-functional collaboration with finance and commercial teams to ensure successful implementation and adoption of changes.
• Develop and maintain risk assessment frameworks to proactively identify, assess, and mitigate risks within assurance processes, ensuring compliance with regulatory and organizational standards.
• Drive the adoption of automation and digital tools to streamline assurance processes, reducing manual effort and improving accuracy and scalability.
• Monitor industry trends and best practices in internal assurance, incorporating relevant advancements into team strategies to maintain a competitive edge.
• Manage stakeholder relationships, acting as the primary point of contact for internal assurance matters, ensuring clear communication and alignment across departments
• Engage in change management processes, championing the need for change and being a vocal supporter of change across the FSSC

Key technical / skillset requirements:

This role has no specific requirements for technical capability or skillset but the role holder will likely provide a combination of skills and experience within the Finance domain such as:

• ERP (NetSuite) experience across order-to-cash processes
• Microsoft Office experience with high capability in Excel, PowerPoint & PowerBI
• 3-5 years+ experience in the order-to-cash or internal service environment
• Assurance experience in cost area would be beneficial

People Leadership:

This role directly manages employees in the Shared Services Centre in Kochi whilst reporting to a Senior Manager closely supported by a UK Head Of. Due to the specialist nature of the work, high involvement in training and development of all staff members is required and experience of working with remote teams and/or remote managers is desirable.

• Graduation/post-graduation in commerce/accounts or similar with extensive working experience with Finance departments, processes & terminology is a key requirement.
• Solid accounting and analytical skills with diligence and accuracy in their work. They will be comfortable being accountable for accuracy of their work and the work of their team.

Sound commercial acumen, balancing both resources & requirements within their own team, departmental and wider business. They will take a holistic view of customer accounts and associated recovery, ensuring the best outcomes for both business & customer at every stage.

About Zellis Group

We are Zellis Group. The UK and Ireland’s leading provider of pay, reward, analytics and people experiences. Zellis Group consists of three companies - Zellis, Moorepay and Benifex - who provide services to different customers and have the autonomy to design and deliver products to meet their unique needs. We are three distinct and successful businesses, but there is power as a group. Our overall purpose is to power exceptional employee experiences so you and your people do better.

Our history

We have over 50 years of heritage and industry experience – and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then – not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company. After acquiring Benefex, we’re now even better equipped to serve the complex needs of our customers. In September 2020 we launched Zellis HCM Cloud, the exciting next evolution of ResourceLink, our flagship payroll and HR solution.

We’re proud of our culture

At Zellis we work hard to create a culture where people want to join, belong to, and be part of a progressive organisation. We’re committed to recruiting and retaining a diverse and inclusive workforce that is representative of the customers we serve and the communities we operate in.

Our values,