Application Support Specialist

Responsibilities

EDI FACT Management:

• Implement, maintain, and troubleshoot Electronic Data Interchange (EDI) systems, including the FACT EDI system.
• Coordinate with internal teams and external trading partners to ensure smooth data exchange through EDI formats (e.g., X12, EDIFACT).
• Monitor EDI transactions to ensure accuracy, completeness, and timeliness of data flow.
• Work on data mapping, error resolution, and system integrations related to EDI transactions.

SSRS Report Development:

• Design, develop, and maintain complex SSRS reports to support business intelligence and analytics requirements.
• Write SQL queries and stored procedures to retrieve data for SSRS report generation.
• Troubleshoot report performance issues and optimize report execution.
• Ensure proper documentation and version control for all SSRS reports.

Power BI Report & Dashboard Creation:

• Develop interactive and visually compelling Power BI reports and dashboards to support data-driven decision-making.
• Collaborate with business users to define report requirements and deliver actionable insights.
• Integrate data from multiple sources (e.g., SQL, Excel, EDI systems) into Power BI for enhanced reporting.
• Monitor and maintain Power BI reports and dashboards to ensure they meet business needs.

Data Analysis & Reporting:

• Analyze large datasets to identify trends, anomalies, and actionable insights.
• Provide recommendations based on data analysis to improve business processes, efficiency, and decision-making.
• Generate and distribute regular business performance reports to stakeholders.
• Assist with ad-hoc reporting requests and analyses.

Problem Solving & Debugging:

• Identify bottlenecks, bugs, and devise solutions to mitigate and address issues.
• Conduct code reviews and follow best practices for software development.

Technical Support & Troubleshooting:

• Act as a key point of contact for diagnosing and resolving application issues.
• Work closely with internal teams and external customers to troubleshoot and resolve technical problems.
• Document resolutions, FAQs, and common issues in a support knowledge base.

Customer & Stakeholder Interaction:

• Provide exceptional customer support via email, phone, or ticketing systems.
• Translate technical issues into understandable solutions for non-technical users.
• Gather user feedback to improve product features and performance.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Required Skills

5 - 7 years of hands-on experience with C#, ASP.NET MVC, .NET Core/.NET Framework.

 Strong proficiency in at least one programming language (e.g., C#.NET, VB.NET).

 Strong proficiency in RESTful APIs and Integration with third party tools.  Strong proficiency in OOP, design patterns, and version control tools (e.g., Git).

 Strong knowledge of SQL and experience working with databases like MySQL, MS SQL Server, IBM DB2, Oracle, etc.

Preferred Skills

Exposure to cloud platforms (Azure) other cloud platforms is a plus.

 Knowledge of JavaScript, jQuery, Angular or React is a plus.

 Experience with Agile/Scrum methodologies.

 Familiarity with DevOps tools (CI/CD pipelines, Azure DevOps, Jenkins).

 Prior experience in a technical support or client-facing role.  Knowledge of unit testing and automation frameworks