Job
Description
Role Overview: As an Application Support Specialist Level 2, your main responsibility will be diagnosing complex technical issues, collaborating with different teams, and ensuring optimal performance of enterprise applications. You will troubleshoot escalated issues, monitor performance, and assist with deployments to maintain seamless application functionality. Key Responsibilities: - Investigate and resolve complex application issues utilizing problem-solving skills, analytical thinking, prioritization, time management, and effective communication. - Perform in-depth troubleshooting of front-end and back-end components including proficiency in Angular, .NET, SQL Server, debugging, and understanding of web technologies. - Analyze application logs, SQL queries, and code-level behavior using log analysis techniques, SQL query optimization, code review practices, and understanding of application architecture. - Collaborate with development, infrastructure, and QA teams demonstrating teamwork, Agile methodologies, conflict resolution, and constructive feedback provision. - Assist in application deployments and environment setups with knowledge of CI/CD pipelines, deployment tools, environment configurations, and post-deployment testing protocols. - Create and maintain technical documentation with technical writing skills, attention to detail, knowledge management practices, and familiarity with documentation tools. - Monitor application performance using performance monitoring tools, capacity planning, proactive issue identification strategies, and understanding of performance metrics. - Participate in system upgrades and maintenance with knowledge of upgrade processes, patch management, backup and recovery procedures, and risk assessment skills. - Support configuration management and release processes with configuration management tools, version control systems, release planning, and change management processes. - Provide mentoring and technical guidance to Level 1 support staff through coaching, constructive feedback, effective presentation, patience, and empathy. - Deliver end-user support and training employing user training techniques, customer service skills, creation of training materials, and familiarity with user experience principles. Qualification Required: - Strong hands-on experience with Angular, .NET (C#), SQL Server, and Entity Framework. - Proficiency in troubleshooting client-server applications, web APIs, and database issues. - Familiarity with scripting, log analysis, and debugging tools. - Excellent analytical and problem-solving skills. - Strong verbal and written communication in English. - Experience working with ticketing systems such as ServiceNow and JIRA. - Ability to work independently and as part of a cross-functional team. (Note: Additional details about the company are not included in the provided job description.) Role Overview: As an Application Support Specialist Level 2, your main responsibility will be diagnosing complex technical issues, collaborating with different teams, and ensuring optimal performance of enterprise applications. You will troubleshoot escalated issues, monitor performance, and assist with deployments to maintain seamless application functionality. Key Responsibilities: - Investigate and resolve complex application issues utilizing problem-solving skills, analytical thinking, prioritization, time management, and effective communication. - Perform in-depth troubleshooting of front-end and back-end components including proficiency in Angular, .NET, SQL Server, debugging, and understanding of web technologies. - Analyze application logs, SQL queries, and code-level behavior using log analysis techniques, SQL query optimization, code review practices, and understanding of application architecture. - Collaborate with development, infrastructure, and QA teams demonstrating teamwork, Agile methodologies, conflict resolution, and constructive feedback provision. - Assist in application deployments and environment setups with knowledge of CI/CD pipelines, deployment tools, environment configurations, and post-deployment testing protocols. - Create and maintain technical documentation with technical writing skills, attention to detail, knowledge management practices, and familiarity with documentation tools. - Monitor application performance using performance monitoring tools, capacity planning, proactive issue identification strategies, and understanding of performance metrics. - Participate in system upgrades and maintenance with knowledge of upgrade processes, patch management, backup and recovery procedures, and risk assessment skills. - Support configuration management and release processes with configuration management tools, version control systems, release planning, and change management processes. - Provide mentoring and technical guidance to Level 1 support staff through coaching, constructive feedback, effective presentation, patience, and empathy.
