Agency Operations & Automation Lead 💻⚙️📊 (Studio Efficiency, Automation, Finance | Growth & AI projects | Zapier, n8n, NoCode | Startups, ScaleUps, Enterprise | Remote)

Goodwork is recruiting for a fast-moving North American full-service creative agency serving startups, scaleups, and enterprise clients.

What makes this opportunity interesting?

• 🧭 Serve as the Co-Founder's strategic right-hand person, building systems that unlock leadership productivity while creating more efficient, happier creative teams
• 🌎 Work with industry leaders & fast-growing tech scaleups, like TELUS HealthValidere, Raising the Village across North America
• ⚙️ Lead projects & workflows using Zapier, Make.com, n8n, and AI tools alongside talented teammates from Hinge, Airbnb, GitHub, Samsung, and Rolex

About the Company

We're the [un]agency for fast-moving teams that builds and grows brands. Our mission: long-term journeys with good people where there's mutual growth. We partner with fast-growing client teams and bring in curated expertise to rewrite broken traditional agency models—finding efficient, happy ways to do excellent work together.

We build world-class campaigns and digital products for innovative startups and multinational brands. Working at the intersection of strategy and creative, we handle branding, websites, landing pages, and campaigns as an on-demand fractional marketing team.

Our customers are mature, fast-growing tech scaleups (Series B+) with strong teams needing creative excellence. We've developed clusters in AI, energy tech, and health tech, plus we serve larger enterprise customers and major web3 players securing institutional funding. Our portfolio spans companies like TELUS Health, Validere, Transect, and Raising the Village across strategy, branding, advertising, design, and development.

We've replaced the traditional agency trade-offs of cost vs. speed vs. quality, delivering all three simultaneously. We've helped achieve 100x growth for multiple businesses, with clients averaging 5+ years with us (some 15+). We've never been fired, maintain a 9.6 NPS, and have grown entirely through word-of-mouth.

OUR COMPANY VALUES

• 🚀 Efficiency:

  Find the quickest path, build in the open, move fast and iterate faster, choose data over opinions, adopt the latest AI + tech

• 🤗 Happiness:

  Lead with kindness, default to trust, support growth, provide flexibility & freedom

• 🥷 Mastery:

  Trial many, keep few, trust experts, evolve together

We're a remote-first organization based in New York City with 50+ teammates, including 25 core members and 25 flex talent - elite contractors from companies like Airbnb, Slack, GitHub, Disney, and Samsung. Our team spans globally. We bring in specialized talent for trials and specific projects, offering the autonomy of freelancing with the stability of full-time work.

This isn't your typical workplace. We combine startup speed (1-hour response times) with the precision of true craft. We automate everything possible, solve root causes not symptoms, and grow through radical transparency. Our biggest accolade is our "Pulse" NPS with both clients and team at 4.75/5. We match high standards with genuine kindness - while product and craft matter a lot, people matter more.

About the Role

remote Agency Operations Lead

You'll work with them to spot bottlenecks, then fix them. You'll build systems, track what works, and tackle problems that slow us down. You'll serve as our Co-Founder's dependable right-hand person, creating systems that increase productivity and help build the culture of efficiency our teams need.

We move fast and don't have rigid processes. You won't deal with clients extensively, but you need experience at top-tier companies that know how to scale. You'll solve both technical and people problems while helping teams work better together. We're looking for a rock star who can be a big unblocker for leadership.

Our IDEAL CANDIDATE

Your performance will be measured by team feedback, speed of progress on key opportunities, ownership through independent execution, and "teammate NPS" - how much colleagues want to work with you based on the support you provide.

You'll be part of our Agency team. You'll collaborate with Developers to build integrations and automations using no-code or low-code tools, plus work closely with Project Managers and the broader Creative team. This position reports directly to our Co-Founder/Partner.

You’ll be doing things like:

• Process Automation & Optimization:

  Interface with Project Managers to identify pain points and build tighter systems; automate workflows that assist Designers; architect systems where data is entered once and communicated across Slack and Notion; collaborate with Developers on no-code/low-code integrations or build them yourself when needed

• Systems & Strategic Problem-Solving:

  Create systems for more efficient and happier ways of working; tackle operational problems through deep dives; maintain ongoing list of learnings and efficiencies; serve as our Co-Founder’s right-hand for strategic problem-solving; act as productivity unblocker for leadership

• Financial Operations & Reporting:

  Handle end-of-month accounting and contractor reconciliation; optimize monthly time tracking and billing systems; prepare client monthly sheets and fix operational issues; extract profitability insights and analyze project utilization

• Project Management Support:

  Handle granular tracking requests from enterprise customers; manage smaller operational requests to support Project Managers; coordinate special projects and internal tools development

• Innovation & Special Projects:

  Support internal tool development and one-off initiatives; help source new hires; research and implement tech solutions that save time and improve output quality; potentially assist clients with workflow automation

• Executive Support & Events:

  Organize expert roundtables for 8-10 C-Level Executives in unique venues; coordinate venue sourcing and logistics; support founders as conversation facilitators; assist with work-related and occasional personal tasks

Skills & Qualifications

• 3-5+ years of prior experience in roles like Creative Operations Manager, Studio Operations Manager, Product Manager, Business Analyst, Systems & Operations, or Workflow Automation Expert
• Highly skilled in clear communication, expectation setting, and end-to-end project management
• Experience with workflow automation tools (Zapier, Make.com, n8n, or similar no-code/low-code platforms) and AI tools
• Proficiency with business tools: Notion, Slack, Toggle, Airtable, project management systems
• Bias for action - move fast, achieve small wins, iterate rather than document
• Comfort with systems architecture and data analysis concepts
• Ownership mentality with ability to run projects independently
• Pragmatic approach favoring practical solutions
• Mature understanding of different business functions, KPIs and workflows
• Flexibility to learn new systems quickly
• Ability to work effectively without rigid structure

Bonus if you also have:

• Experience at creative agencies, startups, or forward-thinking product shops with tier-one brands
• Development experience or technical background
• Advanced data and BI skills
• Portfolio showcasing automation projects or high-impact driven projects
• Advanced AI skills including prompt engineering
• Entrepreneurial experience with measurable impact
• Familiarity with our tools: Google Workspace, Notion, Slack, Airtable, Monday.com, Asana, ClickUp, Toggle, Zapier, AI tools (ChatGPT, Claude, etc.), HubSpot CRM, Loom

Position Details

• Working Hours:

   Minimum 4 hours of daily required overlap between 8AM-12PM ET, with remaining daily hours asynchronous

• Employment Type:

  Full-time (40 hours/week), Exclusivity Preferred; part-time may be considered for exceptional applicants.

• Education:

  No specific requirements - we value results over credentials

• Level:

  Intermediate (3-5 years of relevant work experience)

• Compensation:

  ~USD $1,141 – $1,369 (INR 100K–120K) per month, based on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.

Benefits of working with us:

• 🚀 Work directly with a forward-thinking international company
• 🏡 Work from the comfort of your home
• 🏆 Incredibly talented teammates
• 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week
• 💰 Above-market compensation
• 💻 Remote-first company culture
• 🧠 Lots of learning & growth opportunities
• 🌍 All-expenses-paid international company-wide retreats with chefs, activities, etc.
• 🌟 Client roster and teammates from the world's best brands
• 🤝 Mentorship from a seasoned marketing leader and entrepreneur
• 🛠️ Work with modern tooling and bleeding-edge AI tools
• 🕹️ Highly autonomous work culture

Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential.

If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles.