Account Director

Purpose of the job

Responsibilities

• Account Manager – Development & Production
• Account Manager – Installation & Maintenance
  

Key Responsibilities

• Lead the Meta India account across all phases of fixture rollout: development, production, installation, and maintenance
• Manage and mentor two Account Managers, ensuring clear division of responsibilities and seamless handovers
• Act as the primary escalation point for Meta stakeholders and internal HH Global teams
• Ensure fixture designs are adapted to local retailer specifications and executed to Meta’s global standards
• Oversee supplier engagement, prototyping, production, installation, and post-launch maintenance
• Ensure all stakeholders—including suppliers, installers, and client teams—are trained and educated on processes and expectations
• Drive operational excellence and continuous improvement across all phases
• Ensure compliance with internal HH Global reporting and external Meta reporting requirements, including alignment with Meta dashboards and cadence
• Develop and execute annual client development plans in collaboration with Meta’s global and regional teams
• Own financial performance of the account, including budgeting, forecasting, risk analysis, and mitigation
• Lead contract reviews, renewals, and ensure compliance with Meta’s procurement and legal standards
• Build and maintain strong relationships with senior decision-makers at Meta and key retail partners
• Identify opportunities to expand HH Global’s service offering across other categories relevant to Meta’s India operations
  

Knowledge, Skills & Experience

• Extensive client service management experience, ideally with time spent on-site with strategic clients
• Proven leadership in managing large, cross-functional teams in fast-paced retail environments
• Strong track recording operational management, including KPI delivery, budgeting, and forecasting
• Experience adapting global retail solutions to local market needs, especially in India
• Familiarity with Indian consumer electronics retail environments and supplier ecosystems
• Excellent interpersonal and communication skills, with the ability to influence at senior levels
• Demonstrated success in client and contract management, risk mitigation, and performance improvement
• Passion for quality, innovation, and delivering solutions that exceed client expectations.