SILA

Roles and Responsibilities Manage HR operations, including onboarding, induction, exit formalities, medical insurance, and generalist activities. Coordinate with various stakeholders to ensure smooth joining formalities for new employees. Assist in managing employee data and maintaining accurate records. Perform generalistic tasks such as recruitment coordination, benefits administration, and compliance monitoring. Provide support to the team by handling day-to-day HR operations efficiently. Desired Candidate Profile Strong understanding of HR operations, policies, and procedures. 1-2 years of experience in an HR role or related field. Excellent communication skills with ability to work effectively with diverse stakeholders. Proficiency in MS Office applications (Word, Excel) is required; knowledge of other software tools is a plus.

Company Description SILA is a Real Estate Platform managing over 200 million sq.ft. of assets with 22,000+ employees across India. SILA provides comprehensive Real Estate Solutions, including Facility Management, General Contracting, and Real Estate Advisory services to diverse clients. In 2019, SILA expanded into Real Estate development focusing on the Mumbai Metropolitan Region, and it is currently constructing 750,000 sq.ft of Real Estate. With the recent launch of a Real Estate fund, SILA plans to partner with developers to provide growth capital and operating support. Major investors in the company include Norwest Venture Partners and Samara Capital Group. Role Description This is a full-time on-site role for a Property Manager located in Mumbai. The Property Manager will oversee the daily operations of properties, ensure maintenance and upkeep, manage tenant relations, and address any property-related concerns. Responsibilities also include budgeting, financial reporting, vendor management, and ensuring compliance with regulations. Effective communication with stakeholders and a proactive approach to problem-solving are essential components of this role. Qualifications Property Management, Facility Management, and Vendor Management skills Budgeting, Financial Reporting, and Analytical skills Strong communication and Interpersonal skills Experience with Regulatory Compliance and Legal Affairs pertaining to property management Organizational and Time Management skills Ability to work on-site in Mumbai Bachelor’s degree in Business Administration, Real Estate, or related field is preferred Previous experience in a property management role is beneficial Show more Show less

Preferred candidate profile Key Responsibilities: Develop and implement emergency procedures to ensure preparedness for fire and safety incidents. Plan and execute fire and life safety evacuation drills, along with other safety training programs for team members and occupants. Liaise with government authorities to secure periodic renewals of necessary fire safety NOCs (No Objection Certificates). Maintain accurate records of all incidents and ensure timely reporting. Regularly update checklists and records related to the maintenance of fire equipment and training activities. Ensure that all fire and life safety systems within the premises are functioning effectively and efficiently. Conduct routine fire safety inspections across all managed facilities, ensuring compliance with relevant codes and regulations. Respond to fire emergencies, investigate causes, and implement appropriate actions to mitigate risks.

Role & responsibilities Utility Management: Oversee and manage utility services on-site with the support of the technical team. Preventive Maintenance: Ensure adherence to the Planned Preventive Maintenance (PPM) schedule and monitor its implementation. Site Inspections: Conduct regular site inspections to identify and address any potential risks or equipment breakdowns. Tracking & Documentation: Maintain trackers for defect liability periods and AMC schedules as per vendor agreements. Complaint Resolution: Ensure timely resolution of complaints raised by residents, addressing issues promptly. Team Briefings: Provide daily briefings to the technical team to ensure alignment and efficient workflow. Record Keeping: Maintain checklists and logbooks for all utility equipment to ensure accurate tracking and documentation. Safety Compliance: Ensure all staff use necessary safety equipment during maintenance and servicing tasks. Risk Assessment: Conduct risk assessments of the premises with the team and prioritize addressing high-risk issues. Client Signoff: Ensure proper client signoff on monthly attendance records for staff deployed at the site. Reporting: Prepare and present daily, weekly, and monthly reports regarding site operations and maintenance activities.

Job Purpose: To ensure smooth and efficient operation of all engineering and technical services during the assigned shift. The Shift Engineer will be responsible for monitoring, maintaining, and troubleshooting building systems including electrical, mechanical, HVAC, and plumbing. Key Responsibilities: Operate, monitor, and maintain all building systems including HVAC, electrical, plumbing, fire safety, elevators, and BMS. Conduct regular inspections and preventive maintenance of equipment to ensure optimal performance. Respond promptly to maintenance requests, complaints, and breakdowns, ensuring minimal downtime. Maintain shift logs, inspection records, and daily checklists. Supervise technicians and housekeeping staff during the shift. Ensure compliance with safety, health, and environment (HSE) protocols. Coordinate with vendors, contractors, and OEMs for routine and breakdown maintenance. Escalate critical issues to Facility Manager and ensure timely resolution. Support energy-saving initiatives and sustainability practices. Participate in emergency response drills and ensure readiness of firefighting systems. Required Qualifications: Diploma / Degree in Electrical / Mechanical Engineering or relevant field. Minimum 35 years of relevant experience in facility management, operations, or maintenance. Strong knowledge of HVAC, electrical systems, fire safety, and general building systems. Hands-on experience with BMS and CMMS tools is preferred. Willingness to work in rotational shifts, including nights and weekends. Good communication and team management skills. Work Conditions: Site-based role (residential/commercial/industrial). Rotational shift work (Morning/Afternoon/Night). Emergency availability on short notice.

Job Title: Property Manager – Technical Location: Mumbai Department: Facility Management / Operations Job Purpose: To manage and supervise the technical operations and upkeep of assigned property/properties, ensuring optimal functioning of all engineering systems, tenant satisfaction, regulatory compliance, and efficient vendor management. Key Responsibilities: 1. Operations & Technical Management Oversee daily operations and preventive/reactive maintenance of all MEP systems (HVAC, electrical, plumbing, lifts, DG sets, fire protection systems, etc.). Conduct regular inspections of the property and ensure proper functioning of infrastructure. Implement planned preventive maintenance (PPM) schedules and reduce breakdowns. Ensure timely closure of complaints and service requests via CMMS or other tools. 2. Vendor & Contractor Management Manage service providers and AMC contractors for housekeeping, security, technical services, landscaping, etc. Monitor SLAs and KPIs of vendors and ensure quality service delivery. Validate and approve vendor bills after verification of services rendered. 3. Budgeting & Cost Control Prepare and manage the site-level operational and maintenance budgets. Monitor energy and utility consumption and implement cost-saving initiatives. Control expenses without compromising service quality. 4. Compliance & Safety Ensure compliance with statutory and regulatory norms including fire safety, electrical audits, and environmental norms. Maintain documentation for licenses, AMC records, safety audits, and calibration. Conduct safety drills, mock evacuation, and implement EHS standards. 5. Client & Stakeholder Management Act as the single point of contact for the client/tenants on all technical and facility-related matters. Conduct monthly review meetings with stakeholders and generate MIS reports. Handle tenant fit-outs, project execution, and handover/ takeover processes. Qualifications & Skills Required: Degree/Diploma in Electrical / Mechanical Engineering (B.E./B.Tech preferred). 7–10 years of relevant experience in technical property/facility management. Strong knowledge of building systems, energy management, and CMMS platforms. Excellent communication, vendor management, and team leadership skills. Exposure to BMS, soft services, and green building practices is an advantage. Work Conditions: Location: [Commercial/Residential/Industrial Property Site] Working Hours: Typically 6 days a week; available for emergency situations. Show more Show less

Roles and Responsibilities Perform electrical maintenance tasks such as fault finding, rectification, and preventive maintenance on DG sets, chillers, boilers, and other equipment. Ensure proper functioning of all utility systems including HVAC, chilled water supply, steam supply, compressed air supply, and fire fighting systems. Conduct regular inspections to identify potential issues before they become major problems. Troubleshoot and resolve technical issues related to utilities infrastructure. Collaborate with other teams to ensure smooth operation of the facility. Desired Candidate Profile 3-6 years' experience in shift engineering or similar role in an industrial setting. Strong knowledge of electrical maintenance principles and practices. Proficiency in working with DG sets, chillers, boilers, chiller plants, HVAC systems.

Roles and Responsibilities Manage facility operations, including HVAC, chiller plants, fire fighting systems, and technical services. Oversee Mall Operations , building management and maintenance of electrical equipment. Ensure compliance with safety regulations and standards for all facilities under management. Coordinate with vendors and contractors for repairs, maintenance, and upkeep of facilities. Develop and implement preventive maintenance schedules to minimize downtime.

Job Description Project Manager (Civil) Repair & Maintenance Position: Project Manager – Civil (Repair & Maintenance) Industry: Facility Management / Construction / Infrastructure Location: Parel Mumbai Experience: 3-8 Years (Preferably in Civil Repair & Maintenance Projects) Qualification: Bachelor’s Degree/Diploma in Civil Engineering Key Responsibilities: Project Planning & Execution: Plan, schedule, and execute civil repair and maintenance projects, including structural repairs, waterproofing, painting, and other civil works. Prepare project timelines, resource plans, and work schedules to ensure on-time delivery. Site Supervision & Quality Control: Monitor on-site activities to ensure adherence to project specifications, quality standards, and safety regulations. Conduct regular inspections and audits to identify and resolve issues promptly. Vendor & Contractor Management: Manage and coordinate with contractors, vendors, and suppliers for timely delivery and quality work. Evaluate vendor performance and negotiate contracts to optimize costs. Budgeting & Cost Control: Prepare project estimates, budgets, and cost forecasts. Monitor expenses and ensure projects are completed within approved budgets. Technical & Compliance Oversight: Ensure compliance with local building codes, safety standards, and regulatory requirements. Implement best practices for preventive maintenance and sustainable repair processes. Stakeholder Coordination: Collaborate with internal teams, clients, and external stakeholders to understand requirements and deliver solutions. Provide regular project updates, progress reports, and documentation. Skills & Requirements: Strong knowledge of civil repair methodologies, structural maintenance, and retrofitting. Experience in managing multiple repair and maintenance projects simultaneously. Proficiency in project planning software (e.g., MS Project, AutoCAD). Excellent problem-solving and decision-making skills. Strong communication and stakeholder management abilities. Knowledge of health and safety regulations and quality standards. Preferred Experience: Experience in civil works related to residential, commercial, or industrial properties. Hands-on experience in waterproofing, structural repair, and renovation projects. Familiarity with budget preparation, cost estimation, and project reporting.

Roles and Responsibilities Manage technical services, including MEP (Mechanical, Electrical, Plumbing) systems, chillers, HVAC engineering, fire fighting, and utility maintenance. Coordinate with various stakeholders to resolve technical issues related to facility management. Ensure compliance with safety regulations and standards for fire fighting systems and other critical equipment. Develop and implement effective strategies for maintaining high levels of customer satisfaction through efficient service delivery. Desired Candidate Profile 4-7 years of experience in facility management or a related field. Diploma/B.Tech/B.E. degree in Electrical or relevant discipline. Strong knowledge of HVAC systems, chiller operation & maintenance; familiarity with Mall Management software an added advantage.

Company Description SILA is a Real Estate Platform managing over 200 million sq.ft. of assets with 22,000+ employees across India. We provide Facility Management, General Contracting, and Real Estate Advisory services to a diverse client base including large Corporates, Real Estate Funds, Landowners, and Developers. SILA ventured into Real Estate development in 2019, focusing on the Mumbai Metropolitan Region (MMR) and utilizing a Brownfield development strategy. In March 2022, we received approvals to launch a Real Estate fund to partner with developers, providing growth capital and operating support. Role Description This is a full-time on-site role for a Building Manager - Technical based in Bengaluru. The Building Manager - Technical will be responsible for overseeing daily technical operations, providing technical support, managing maintenance activities, and ensuring compliance with safety regulations. The role also involves coordinating with vendors and service providers, managing a team of technicians, and conducting regular inspections and audits to ensure the smooth functioning of the facility. Qualifications Strong Analytical Skills and Technical Support experience Proven ability in Team Management and Project Management Experience in conducting Research and Development (R&D) Excellent problem-solving and organizational skills Effective communication and leadership abilities Degree in Engineering, Facilities Management, or a related field Experience in the Real Estate or Facility Management industry is a plus

Facilities Management Ability to oversee the operation and maintenance of all mall facilities, including HVAC, electrical, plumbing, fire safety, elevators, and escalators. Project Management Planning and executing renovation, refurbishment, and tenant fit-out projects within timelines and budgets. Preventive & Corrective Maintenance Developing and implementing maintenance schedules to prevent breakdowns and ensure continuous operation. Energy Management Optimizing energy consumption and implementing green building practices to reduce costs and environmental impact. People & Vendor Management Team Leadership Managing and motivating technical teams including supervisors, technicians, and housekeeping staff. Vendor & Contractor Management Selecting, negotiating with, and supervising third-party service providers for specialized maintenance and repair services. Stakeholder Communication Liaising with mall management, tenants, and regulatory bodies to ensure smooth operations. Administrative & Compliance Skills Budgeting & Cost Control Preparing budgets for maintenance and capital projects; controlling expenses. Safety & Compliance Ensuring adherence to health, safety, and legal standards including fire safety, emergency preparedness, and statutory compliance. Documentation & Reporting Maintaining accurate records of maintenance activities, audits, and regulatory inspections.

Guest Relation Executive. About the Company: SILA is a Real Estate platform driven by an entrepreneurial spirit. Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions, and Real Estate Advisory. Our other businesses are Real Estate Development and Real Estate Asset Management. Over the past decade, we've executed an impressive expansion, effectively managing over 150 million square feet of assets, with a dedicated workforce of over 18,000 professionals spread across the nation. About the Culture: Our values are important to us, and anyone who joins us is expected to not only adhere to them, but also to elevate them. Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done. About the Role: • • • Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed. Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently. • • • Analysing data and preparing daily call log summaries and monthly MIS reports. Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets. Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively. • • • Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions. Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level. Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized. • • Answering all incoming calls, redirecting them, or taking messages as appropriate. Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails. • Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. • • Maintaining a hospitality outlook and always looking presentable. Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time). • • • • • Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of the shift for all completed/pending tasks. • • Managing and participating in events, overlooking general maintenance and guest handling. Communication: Good communication skills with fluency in English and Hindi language is a must. Basic understanding of operating computers, mobile application MS Office (Excel, Word, Power Point, etc.) is also preferred. Qualifications: ¢ ¢ You need to have relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/Customer Service facing roles. Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Guest Relation Executive. About the Company: SILA is a Real Estate platform driven by an entrepreneurial spirit. Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions, and Real Estate Advisory. Our other businesses are Real Estate Development and Real Estate Asset Management. Over the past decade, we've executed an impressive expansion, effectively managing over 150 million square feet of assets, with a dedicated workforce of over 18,000 professionals spread across the nation. About the Culture: Our values are important to us, and anyone who joins us is expected to not only adhere to them, but also to elevate them. Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done. About the Role: • • • Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed. Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently. • • • Analysing data and preparing daily call log summaries and monthly MIS reports. Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets. Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively. • • • Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions. Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level. Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized. • • Answering all incoming calls, redirecting them, or taking messages as appropriate. Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails. • Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. • • Maintaining a hospitality outlook and always looking presentable. Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time). • • • • • Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of the shift for all completed/pending tasks. • • Managing and participating in events, overlooking general maintenance and guest handling. Communication: Good communication skills with fluency in English and Hindi language is a must. Basic understanding of operating computers, mobile application MS Office (Excel, Word, Power Point, etc.) is also preferred. Qualifications: ¢ ¢ You need to have relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/Customer Service facing roles. Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Location - Worli, Andheri and Powai Rotational Shift and Rotational Week-off About the role; As the Guest Relation Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILAs standards of service and professionalism. Key Responsibilities: Reception Management Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience. Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available. Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual Maintain a hospitality-focused outlook and always present a polished, professional appearance. Client and Guest Support Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently. Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service. Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken. Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT). Ensure all complaints are addressed and resolved, with proper communication to stakeholders. Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional. Facility Coordination Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling. Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint. Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards. Data Analysis & Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management. Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required. Lost & Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately. Shift Handover: Update the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team. Required Qualifications and Skills: High school diploma or equivalent. A bachelors degree in Hospitality, Business Administration, or a related field is a plus. 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry. Excellent communication and interpersonal skills. Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint). Willingness to work in a fast-paced environment with multitasking ability Customer-oriented mindset with a passion for providing exceptional service Willingness to work in flexible shifts, weekends and holidays is an added advantage. About the company: SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 25,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers. SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA’s development arm is currently constructing 750,000 sqft of Real Estate Norwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.

Location - Prabhadevi/Worli About the Company: SILA is a Real Estate platform driven by an entrepreneurial spirit. Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions, and Real Estate Advisory. Our other businesses are Real Estate Development and Real Estate Asset Management. Over the past decade, we've executed an impressive expansion, effectively managing over 150 million square feet of assets, with a dedicated workforce of over 18,000 professionals spread across the nation. About the Culture: Our values are important to us, and anyone who joins us is expected to not only adhere to them, but also to elevate them. Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done. About the Role: Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed. Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently. Analysing data and preparing daily call log summaries and monthly MIS reports. Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets. Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively. Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions. Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level. Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized. Answering all incoming calls, redirecting them, or taking messages as appropriate. Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails. Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. Maintaining a hospitality outlook and always looking presentable. Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time). Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of the shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Communication: Good communication skills with fluency in English and Hindi language is a must. Basic understanding of operating computers, mobile application MS Office (Excel, Word, Power Point, etc.) is also preferred. Qualifications: You need to have relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/Customer Service facing roles. Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Rotational Shift and Rotational Week-off About the role - As the Guest Relation Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILAs standards of service and professionalism. Key Responsibilities: Reception Management Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience. Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available. Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual Maintain a hospitality-focused outlook and always present a polished, professional appearance. Client and Guest Support Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently. Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service. Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken. Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT). Ensure all complaints are addressed and resolved, with proper communication to stakeholders. Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional. Facility Coordination Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling. Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint. Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards. Data Analysis & Reporting: Analyze data to prepare daily call log summaries and monthly MIS reports, providing insights for management. Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required. Lost & Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately. Shift Handover: Update the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team. Required Qualifications and Skills: High school diploma or equivalent. A bachelors degree in Hospitality, Business Administration, or a related field is a plus. 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry. Excellent communication and interpersonal skills. Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint). Willingness to work in a fast-paced environment with multitasking ability Customer-oriented mindset with a passion for providing exceptional service Willingness to work in flexible shifts, weekends and holidays is an added advantage.

About the Role:  Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed.  Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents.  Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently.  Analysing data and preparing daily call log summaries and monthly MIS reports.  Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets.  Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively.  Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions.  Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level.  Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized.  Answering all incoming calls, redirecting them, or taking messages as appropriate.  Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails.  Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint.  Maintaining a hospitality outlook and always looking presentable.  Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time).  Responding to emergency situations and contacting the proper authorities when needed.  Being familiar with lost and found procedures.  Addressing concerns through daily checking of mails for priority requests.  Ensuring closure of complaints by proper communication to stakeholders.  Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc.  Updating the handover/takeover register before the end of the shift for all completed/pending tasks.  Managing and participating in events, overlooking general maintenance and guest handling. Communication: • Good communication skills with fluency in English and Hindi language is a must. • Basic understanding of operating computers, mobile application MS Office (Excel, Word, Power Point, etc.) is also preferred. Qualifications: • You need to have relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/Customer Service facing roles. • Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Company Description SILA is a Real Estate Platform that manages over 200 million sq.ft. of assets with 22,000+ employees across India. The company provides Facility Management, General Contracting, and Real Estate Advisory services to various sectors including large Corporates, Real Estate Funds, Landowners, and Developers. SILA entered the Real Estate development sector in 2019, focusing on the Mumbai Metropolitan Region (MMR) with a strategy to align with NBFCs/Funds. In March 2022, SILA received approvals to launch a Real Estate fund to partner with developers, providing growth capital and relevant operating support. Role Description This is a full-time, on-site role located in Gurugram for a Guest Relations Executive. The Guest Relations Executive will be responsible for managing guest relations, ensuring excellent communication, providing exceptional customer service, handling receptionist duties, and supporting sales activities. The role requires managing guest inquiries, coordinating with various departments, and ensuring a positive experience for all guests and clients. Qualifications Guest Relations and Customer Service skills Strong Communication skills Sales experience and abilities Proficiency in Receptionist Duties Excellent interpersonal and problem-solving skills Ability to work independently and as part of a team Previous experience in the hospitality or real estate industry is a plus Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

Job Title: Shift Engineer – Facility Management (Commercial Site) Location: Mumbai Company: SILA Solution Pvt. Ltd. Department: Technical Services Reports To: Site/Facility Manager Shift Timings: Rotational (Day/Night) Job Summary: We are looking for a technically sound Shift Engineer to manage operations at a commercial facility managed by SILA. The ideal candidate should have hands-on experience in managing MEP systems, with specific knowledge of HVAC chillers and cooling systems , and must ensure smooth and uninterrupted functioning of all critical technical services during the assigned shift. Key Responsibilities: Operate and monitor all engineering systems including HVAC (Chillers – air-cooled or water-cooled systems), AHUs, FCUs , etc. Conduct preventive and breakdown maintenance of chiller plants , cooling towers, pumps, valves, and associated systems. Log daily readings of chiller parameters and analyze performance trends for energy efficiency. Coordinate with HVAC contractors and OEMs for major servicing and repair. Monitor and manage BMS, electrical panels, DG sets, fire-fighting, water systems (RO/STP), and lifts. Conduct site inspections to identify and address technical faults. Maintain accurate shift reports, logbooks, and material records. Handle technical complaints from occupants and resolve them within SLA timelines. Ensure all work is carried out in compliance with safety protocols and site SOPs. Support sustainability and energy-saving initiatives at the site. Supervise and guide technicians during the shift and coordinate with soft services team as needed. Desired Candidate Profile: Diploma / Degree in Mechanical or Electrical Engineering. 3–6 years of hands-on experience in facility management at a commercial property. Strong understanding of chiller operations, HVAC systems , and MEP infrastructure. Familiar with building management systems (BMS) and standard maintenance tools. Good documentation and communication skills. Ability to work in rotational shifts, including weekends and holidays. Compensation: As per industry standards and experience.