Role & responsibilities: This position would include the mentioned set of responsibilities but not limited to: Underwriter corporate card applications which includes interpreting and analyzing financial statements, understanding and having an informed view of the borrowers credit facilities from BoB, interpreting the CIBIL and CMR reports amongst others. Should have good understanding on legal aspects of documentation requirements w.r.t application form, board resolution, undertakings, auto-debit mandates etc. Should be able to decision correctly and properly in terms of assigning corporate card limits balancing risk management norms along-with facilitating adequate corporate spends. Should be able to mentor and coach team-members to help improve the quality of approval notes and the teams ability to correctly analyze financial information. Should be able to effectively and with clarity address queries from sales Teams and should work towards minimizing the same. Underwrite corporate card applications through a holistic approach involving taking a 360- degree view of the corporate including the industry in which it operates, news & updates related to the corporate and any information which is discernible through social media. Should working towards clearing pendencys without compromising on quality. Should also be able to contribute in improving and further building of MIS and dashboarding pertaining to corporate card underwriting. Applicants should possess the following attributes: Minimum experience in underwriting at a manager level position in unsecured lending (cards/PL) in corporate underwriting with a reputed Bank/NBFC. Good understanding of interpreting / analysis of financial statements and treatment of various line items appearing in the balance sheet and P&L and supporting schedules. Has worked extensively in the corporate lending space and has the ability to read the fine print in financial statements. Would be an added advantage if has awareness of thirdparty credible and reliable sources for retrieving key corporate financial data. Has knowledge for essential risk related norms pertaining to underwriting especially in the corporate card/corporate lending space. Brings with him an understanding and awareness of best practices in unsecured underwriting, corporate lending and has an informed view on competition benchmarking including acceptable industry level TAT for underwriting corporate proposal.

Role & responsibilities: 1. Key highlights of the role are listed below (purely indicative and not limiting): 2. Responsible for assessing, understanding and providing support to frontline associates with Process & Product 3. To motivate, develop and mentor team members in a dynamically changing environment 4. Monitor projects/transactions and provide qualitative/constructive feedback to the team members. 5. To create a conducive and stimulating environment for the teams to accomplish their goals 6. Manage expectations of his team members and proactively should be able to sense their needs 7. Ability to drive process, performance & transformation 8. To be a part of the business Calls / calibration call to have better understanding of the process and for continuous improvement 9. Quality and Ownership for particular process 10. Should be open to work 24/7 environment 11. Ability to create a conducive and stimulating work environment 12. Attrition & Absenteeism management 13. To own and drive and develop the team members for being effective in their role 14. Supporting management drive business expectation and process metrics 15. Monitor resource utilization & performance. Applicants should possess the following attributes: Handling BackOffice/Email Project.

Role & Responsibilities: Key highlights of the role are listed below (purely indicative and not limiting):This position would include the mentioned set of responsibilities but not limited to: 1. Audit Planning & Execution: Conduct risk assessments to identify key areas of risk exposure and develop annual audit plans based on identified risks and priorities. Plan and Co-ordinate for execution of internal audits across various functions and business units at different locations. Ensure completion of audit as per the Audit Plan and Schedule Conduct walkthroughs, process reviews, and control testing to assess design and operating effectiveness. Ensure adherence to RBI guidelines, PCI-DSS compliance, and other applicable regulations. 2. Risk Management & Control Evaluation: Assess the adequacy and effectiveness of internal controls, policies, and procedures. Recommend improvements to strengthen risk management, fraud detection, and loss prevention mechanisms. Evaluate credit risk models, underwriting policies, fraud management frameworks etc. Perform data analytics-driven risk assessments to identify anomalies and control gaps. 3. Reporting & Compliance: Prepare audit reports based on audit findings, and risk assessments Ensure timely follow-ups on audit recommendations and track corrective actions. Monitor compliance with regulatory frameworks (RBI, SEBI, PCI-DSS, AML/KYC, etc.). Collaborate with external auditors and regulatory bodies during inspections. 4. Stakeholder Engagement & Advisory: Act as a trusted advisor to business units on risk mitigation and process optimization. Partner with risk and compliance teams to enhance governance, risk, and compliance (GRC) frameworks. Work with IT / Information security and fraud management teams to enhance cyber risk resilience and digital payment security. Conduct stakeholder feedback surveys. 5. Continuous Improvement & Technology Integration: Leverage AI, machine learning, data analytics and automation tools for predictive risk analytics. Promote the use of data-driven audit techniques Keep up with industry trends, regulatory changes, and best practices in credit card risk management. Applicants should possess the following attributes: Strong understanding of credit card lifecycle operations, underwriting, collections, chargebacks, fraud controls, finance, risk management etc. Strong understanding of audit principles, methodology, tools, processes and standards Experience of conducting Risk Based Internal Audit Strong understanding of audit principles, methodology, tools, processes and standards (e.g., risk assessments, planning, testing, reporting and continuous monitoring; COSO, IIA standards) Knowledge of RBI regulations, AML/KYC guidelines, PCI-DSS compliance. Strong understanding of regulatory landscape in India along with hands on experience of working on regulatory matters as outlined by key regulators like RBI and SEBI Excellent analytical, problem-solving, and stakeholder management skills. Ability to present audit findings effectively to related stakeholders Ability to coach and mentor others and create an inclusive work environment for team In-depth understanding of financial instruments including equity, fixed income, derivatives, structure products and other financial products and services

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): This position is responsible managing the day to day functioning of the department. The role and responsibilities of this position includes: Document BRD for any change request to launch any new campaign/partnership System implementation of credit policies and procedures to ensure creditworthiness and minimize risk of financial loss Test Data creation for UAT of Business Rules defined Conducting UAT of BRE ensuring and Sign off for deployment Quality check of policy implementations Collaborating with relevant stakeholders including Partners, Business Team, Operations, tech and other support team to implement policies Compliance and regulatory adherence: stay updated on evolving credit regulations and ensure the credit operations comply with relevant laws and industry standards Applicants should possess the following attributes: Preferred experience in Credit Risk, policy implementation in LOS Strong hold in MS Excel and PowerPoint presentations Basic knowledge of SQL/Python or other related language will be an added advantage Experience in BRE implementation, UAT, and understanding of Delinquency management Understanding of Bureau reports in relation to customer profile and various risk alerts Ability to analyze situations from a long-term perspective and make informed, high-impact decisions. Understand the complex issues and come up with mitigants/solutions Understanding of systems, processes, functions and regulations in lending business Excellent interpersonal, communications and presentation skills with ability to work cross-functionally, across different business areas and hierarchy, and to synthesize detailed information

Role & Responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): Draft, review, and negotiate commercial contracts, agreements, and other legal documents, including but not limited to vendor contracts, service agreements, non disclosure agreements (NDAs), licensing agreements, and Co-brand partnership agreements. Maintaining lifecycle of Contracts/Agreements. Collaborate with business teams to tailor contracts and agreements to specific business requirements. Provide ongoing legal support and advice to business units on a wide range of litigation/ non-litigation matters. Work closely with other departments, including finance, HR, compliance, and procurement, to provide legal guidance and support their initiatives. Advise on the legal implications of new business ventures, products, or services. Coordinate with external legal advisors when necessary, ensuring cost-effective legal solutions and quality of service. Manage and handle any litigation or dispute resolution related to Company, working closely with external counsel as required. Drafting reply to the notices received by the Company as and when required Represent the Company in legal proceedings related to Company and consumer grievances. Draft and review legal notices, recovery suits, and other documentation related to collection efforts for credit card dues. Manage, lead and mentor team members to ensure efficient and high-quality output. Provide support and feedback to team members to promote professional growth. Applicants should possess the following attributes: Well-versed in legal terminology and operations Strong understanding of Contract Management and legal defence strategies Knowledge of current legislation practices Strong critical & analytical thinking Excellent oral and written communication skills

Role & Responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: Design and execute real-world adversary simulations, including full-scope red team engagements. Develop and implement custom attack methodologies for testing defenses against sophisticated cyber threats. Perform IT Infra VAPT, application testing, and cloud security assessments. Conduct Active Directory exploitation, lateral movement, and privilege escalation attacks. Utilize MITRE ATT&CK framework to model threats and enhance threat intelligence integration. Simulate social engineering attacks (phishing, vishing, physical security testing) to assess human risk factors. Research and develop custom exploits, scripts, and payloads to bypass security controls. Work with the blue team, SOC, and detection engineers to improve threat detection and response. Identify security gaps in monitoring, logging, and alerting systems and recommend improvements. Conduct post-engagement debriefs and develop detailed mitigation plans for security weaknesses. Manage and enhance VAPT toolsets, attack frameworks, and adversary emulation platforms. Assess the effectiveness of security policies, standards, and procedures to align with industry best practices. Provide input into security risk assessments and ensure alignment with compliance frameworks (NIST, ISO 27001, CIS). Perform continuous security testing and attack surface reviews to identify new threats. Provide technical consultation to development, IT, and security teams to improve secure coding practices. Deliver red team reports, threat assessments, and executive-level briefings. Job specific skills: Experience in offensive security, penetration testing, or red teaming. Deep understanding of network security, system vulnerabilities, and exploit development. Proficiency in red team tools such as Nessus, Nipper, Appscan, Cobalt Strike, Metasploit, Bloodhound, Empire, Mimikatz, Burp Suite etc. Hands-on expertise in Windows, Linux, and cloud security (AWS, Azure, GCP). Strong scripting skills in Python, PowerShell, Bash, or C/C++. Advanced Attack Techniques: Experience in Active Directory attacks, Kerberoasting, Golden/Silver Ticket attacks, and pass-the-hash techniques. Ability to find vulnerabilities after bypassing EDR, SIEM, firewalls, IDS/IPS, and endpoint security controls. Knowledge of privilege escalation, persistence mechanisms, and lateral movement techniques. Familiarity with zero-day vulnerability research and exploit development. Experience with phishing campaigns, credential harvesting, and OSINT reconnaissance. Understanding of physical penetration testing, badge cloning, and RFID attacks. Knowledge of security standards such as MITRE ATT&CK, NIST, ISO 27001, CIS, OWASP. Ability to assess and improve security policies, standards, and compliance controls. Strong analytical thinking, problem-solving skills, and attention to detail. Excellent communication skills, with the ability to convey technical findings to technical and non-technical audiences. Possess soft skills, Leadership, Mentorship & Knowledge Sharing Experience mentoring and training junior team members and cross-functional teams. Certifications (Preferred but not required) OSCP, OSEP, OSCE, CRTO, CISSP, GPEN, GXPN, Red Team Ops (RTO) or equivale

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): Reviewing alerts in Falcon to proactively identify and mitigate risks associated with credit and fraud by continuously monitoring customer behavior and transactions Previous working Knowledge of Fraud trends & experience would be added advantage Identifying application inconsistencies and detecting suspicious applications across multiple channels. Job specific skills: Applicants should possess the following attributes: Filter suspicious applications basis rules defined in Tool (Falcon) Identify Inconsistencies at the application level for applicants Knowledge and understanding of Bureau and CIBIL report. Ability to resolve complex problems with minimal guidance Excellent writing, interpersonal, and communication skills. Ability to excel in a fast-paced environment with multiple priorities. Proficient in Microsoft Excel, PowerPoint, and Word Ability to communicate with internal and external management in all levels and in all aspects of acquiring. Knowledge of KYC understanding and identification would be an added advantage Should be well-versed with RBI guidelines. Should be having good knowledge on market fraud cases.

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): 1. Greeting and Welcoming: Greet Visitors clients and customers in professional and friendly manner. 2. Reception Management: Manage the front desk area, ensure tidy and organized workplace 3. Communication: Handle phone calls, email, messaged and responding to enquires and resolving issues. 4. Scheduling: Manage appointments, meetings and schedules for staff and executives. 5. Data Entry: Maintain data entry into software and maintain upto records. 6. Courier handling and management. Applicants should possess the following attributes: Good communication skill: Clean and effective verbal and written communication to interact with visitors, clients and colleagues. Organizational kill: Ability to priorities tasks, manage multiple responsibilities and maintain cool and tidy workplace. Customer services: Friendly, courteous and professional behavior to ensure a positive experience for visitors and clients. Basic computer skills: knowledge of MS office, Email and other office tools. Time management: Ability to work under pressure, manage multiple task and meet deadlines. Handling external courier, record keeping, data entry, managing schedule meetings, coordination with guest etc. Basic Accounting Knowledge.

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): To attend VKYC calls on daily basis without lapse/drop To attend Calls with 100% accuracy and following internal and regulatory guidelines To ensure maximum successful VKYC calls Ready to work in shifts Able to prepare MIS related to activities performed. Applicants should possess the following attributes: Good communication skills Awareness about Internal & regulator

Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: • VKYC Auditing • To ensure VKYC processing is done with maximum successful calls • To ensure quality is maintained while processing successful calls • 100 % Adherence to internal and regulatory polices • To ensure fraud calls are identified without any miss outs • To support business as and when required for adhoc activities Applicants should possess the following attributes: • Knowledge of KYC • Having good knowledge of system • Good Communication Skills • Good Analytical skills Location of posting Mumbai. The candidate may be deputed to work with the team(s) within the organization / parent organization / any subsidiary of the parent organization if and as deemed necessary. Candidate is liable to be transferred to any other location in India. Maximum Age on the last date of application 45 Years

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): 1. Customer Retention Strategy Development & Execution: Develop and execute comprehensive customer retention strategies to reduce attrition and increase customer lifetime value Design and implement targeted retention campaigns and programs based on customer segmentation and behaviour Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed 2. Attrition Analysis & Reporting: Track and analyse key retention metrics, including attrition rates, customer churn, and customer lifetime value Generate regular reports and dashboards to monitor retention performance and identify trends. 3. Customer Engagement & Communication: Develop and implement proactive communication strategies to engage at-risk customers Design and execute cohort-wise customer communications, including emails, SMS, and in-app messages in consultation with marketing Manage customer feedback and address customer concerns to improve satisfaction 4. Cross-Functional Collaboration: Collaborate with marketing, customer service, risk management, and product development teams to implement retention initiatives Work with customer service to address customer issues and improve customer experience Strong understanding of credit card products, services, and customer lifecycle. Job specific skills: Customer Retention Management Customer Segmentation Data Analytics Communication & Interpersonal Skills Problem Solving

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: Experience in handling litigation and/or arbitration matters. Strong drafting and documentation skills. Ability to coordinate with advocates, law firms, and internal teams. Understanding of RBI regulations and compliance processes. Proficient in legal research and analysis. Excellent communication and negotiation skills. Effective case and time management abilities. Applicants should possess the following attributes: Legal background Confident in handling legal issues Excellent critical thinking skills. Ability to assess risks, identify legal issues and find practical solutions.

An Opportunity to Work with One of India's Leading Credit Card Tech Innovators BOBCARD (A Bank of Baroda Subsidiary) Education: BE/B.Tech, BCA/MCA, BSc/MSc in Computer Science, IT, or related field. Experience: 5 - 10 years Location: Goregaon, Mumbai (5 days' from Office) Job Overview : We are seeking a skilled and experienced Level 2 Support Engineer to manage and provide technical support for IBM MQ and IBM ACE (App Connect Enterprise) environments. The ideal candidate will possess strong troubleshooting, performance monitoring, and configuration expertise, as well as the ability to work collaboratively with development teams and other support tiers to ensure optimal operation and reliability of messaging and integration platforms. Required Skills & Experience : Experience : 6-8 years of hands-on experience in administrating, managing, and troubleshooting IBM MQ and IBM ACE (App Connect Enterprise) . 3-5 years of direct experience handling Level 2 support escalations and complex issues related to IBM MQ and ACE environments. Strong knowledge and experience with other messaging and integration technologies (e.g., Kafka, RabbitMQ, TIBCO, etc.). Technical Skills : Proficient in the deployment, configuration, and management of IBM MQ and ACE platforms in on-premises environments. Extensive experience in troubleshooting and resolving issues related to messaging systems (IBM MQ/ACE) and integration technologies. Security Best Practices : Understanding of security best practices for messaging and integration environments, including encryption and access control. Operating Systems : Strong expertise in Linux (RedHat, CentOS, Ubuntu) and Windows (Windows 2019 & 2022) , along with the ability to analyze and resolve VM, OS-level errors , and application/server logs . Experience with capacity planning , performance tuning , and troubleshooting of messaging and integration environments. Soft Skills : Strong problem-solving and analytical skills with an ability to quickly resolve complex issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to provide training and technical guidance to junior support staff. Preferred Skills : Certification or relevant training in IBM MQ and IBM ACE . Experience in cloud-based environments (e.g., AWS, Azure) for integration and messaging platforms. Familiarity with ITIL processes for incident management and service delivery. Why Join Us? : Opportunity to work in a dynamic, growth-oriented company with exciting projects. Collaborative and supportive work culture. Access to continuous learning and development opportunities.

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): 1. Customer Retention Strategy Development & Execution: Develop and execute comprehensive customer retention strategies to reduce attrition and increase customer lifetime value Design and implement targeted retention campaigns and programs based on customer segmentation and behaviour Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed 2. Attrition Analysis & Reporting: Track and analyse key retention metrics, including attrition rates, customer churn, and customer lifetime value Generate regular reports and dashboards to monitor retention performance and identify trends. 3. Customer Engagement & Communication: Develop and implement proactive communication strategies to engage at-risk customers Design and execute cohort-wise customer communications, including emails, SMS, and in-app messages in consultation with marketing Manage customer feedback and address customer concerns to improve satisfaction 4. Cross-Functional Collaboration: Collaborate with marketing, customer service, risk management, and product development teams to implement retention initiatives Work with customer service to address customer issues and improve customer experience Strong understanding of credit card products, services, and customer lifecycle. Job specific skills: Customer Retention Management Customer Segmentation Data Analytics Communication & Interpersonal Skills Problem Solving

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): This position is responsible managing the day to day functioning of the department. The role and responsibilities of this position includes: Document BRD for any change request to launch any new campaign/partnership System implementation of credit policies and procedures to ensure creditworthiness and minimize risk of financial loss Test Data creation for UAT of Business Rules defined Conducting UAT of BRE ensuring and Sign off for deployment Quality check of policy implementations Collaborating with relevant stakeholders including Partners, Business Team, Operations, tech and other support team to implement policies Compliance and regulatory adherence: stay updated on evolving credit regulations and ensure the credit operations comply with relevant laws and industry standards. Applicants should possess the following attributes: Preferred experience in Credit Risk, policy implementation in LOS Strong hold in MS Excel and PowerPoint presentations Basic knowledge of SQL/Python or other related language will be an added advantage Experience in BRE implementation, UAT, and understanding of Delinquency management Understanding of Bureau reports in relation to customer profile and various risk alerts Ability to analyze situations from a long-term perspective and make informed, high-impact decisions. Understand the complex issues and come up with mitigants/solutions Understanding of systems, processes, functions and regulations in lending business Excellent interpersonal, communications and presentation skills with ability to work cross-functionally, across different business areas and hierarchy, and to synthesize detailed information.

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): 1. Customer Retention Strategy Development & Execution: Develop and execute comprehensive customer retention strategies to reduce attrition and increase customer lifetime value Design and implement targeted retention campaigns and programs based on customer segmentation and behaviour. Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed 2. Attrition Analysis & Reporting: Track and analyse key retention metrics, including attrition rates, customer churn, and customer lifetime value Generate regular reports and dashboards to monitor retention performance and identify trends. 3. Customer Engagement & Communication: Develop and implement proactive communication strategies to engage at-risk customers Design and execute cohort-wise customer communications, including emails, SMS, and in-app messages in consultation with marketing Manage customer feedback and address customer concerns to improve satisfaction 4. Cross-Functional Collaboration: Collaborate with marketing, customer service, risk management, and product development teams to implement retention initiatives Work with customer service to address customer issues and improve customer experience Strong understanding of credit card products, services, and customer lifecycle. Job specific skills: Customer Retention Management Customer Segmentation Data Analytics Communication & Interpersonal Skills Problem Solving

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: Develop and execute the Information Security Audit Plan based on a risk-based approach. Conduct IT security audits, risk assessments, and compliance reviews across applications, infrastructure, and third-party vendors. Evaluate IT / Information Security policies, procedures, and controls to ensure compliance with ISO 27001, PCI-DSS, DPDPA, SOC 2, and other relevant standards. Identify security risks, control weaknesses, and process inefficiencies, providing recommendations for mitigation. Work closely with IT, IS, cybersecurity, and other business teams to ensure audit findings are addressed in a timely manner. Perform security assessments of cloud environments (AWS, Azure, GCP), network security, and application security Prepare detailed audit reports, executive summaries, and presentations to relevant stakeholders Monitor industry trends, regulatory changes, and emerging cyber threats to enhance the organizations security posture. Lead and conduct internal and external IT / security compliance audits, ensuring adherence to company policies and industry best practices. Mentor and guide the team in audit methodologies and best practices. Assist in IT and cybersecurity audits by external regulators (RBI, PCI-DSS, etc.). Applicants should possess the following attributes: Experience in ISO 27001, SOC 2, PCI-DSS or RBI, SEBI guidelines compliance. Knowledge of penetration testing, vulnerability assessments, and security operations. Hands-on experience with SIEM, DLP, IAM, and other security tools. Prior experience in a Big 4 audit firm or financial services sector is an advantage. Effective Team Management Excellent communication skills with the ability to present technical findings to nontechnical stakeholders Strong understanding of IT security frameworks, governance, risk, and compliance (GRC) principles. Familiarity with financial, regulatory or other requirements related to information security. Experience in performing security assessments of cloud environments (AWS, Azure, GCP), network security, and application security Strong analytical, problem-solving, and leadership skills.

Roles and Responsibilities Building synergy with Regional Office. Driving the sales of Credit Card. Collection Management. Visibility Management. Execution of BTL (Below the Line) activities. Document management, KYC, AML compliances. Will be responsible for managing a team of Off-Roll Sales employees Desired Candidate Profile Good oral and presentation skills. Good interpersonal and problem-solving skills. Self-motivated, goal oriented and multitasking. High energy and ability to create good relationship with Bank Staff Minimum Experience For Regional Relationship Officer Post Graduate with minimum 1 years of experience.( Retail Assets and Credit Cards) Graduate with minimum 3 years of experience. ( Retail Assets and Credit Cards) For Deputy Regional Relationship Officer Graduate with minimum 1 year of experience. (Retail and Credit Cards) Maximum Age : 45 Years as on date of receipt of Application

Role & responsibilities Quality Auditor: Experience / Knowledge of Credit Card or BFSI products is necessary Experience of at least two years in training in the field of soft skills and communications. Key responsibilities of a call center Quality Auditor: Call Monitoring: Regularly listen to recorded customer calls to assess agent performance against established quality standards, including communication skills, product knowledge, issue resolution, and compliance with company policies. Performance Evaluation: Use standardized scoring systems to evaluate agent performance based on key metrics like customer satisfaction, sales conversion rates, adherence to scripting, and handling of difficult situations. Feedback and Coaching: Provide detailed feedback to agents, highlighting areas of strength and areas for improvement, through individual coaching sessions or team training programs. Trend Analysis: Analyze call data to identify patterns and trends in agent performance, including common customer issues, areas where training may be needed, and potential systemic problems. Quality Standard Development: Contribute to the development and maintenance of quality standards and performance metrics aligned with company goals and customer expectations. Calibration Sessions: Participate in regular call calibration sessions with other quality auditors to ensure consistent evaluation criteria and standards are applied across the team. Reporting and Data Analysis: Generate reports on call quality metrics, identify areas for improvement, and present findings to management to inform decision-making. Compliance Monitoring: Ensure agents are adhering to regulatory requirements and company policies regarding customer interactions. Required Skills for a Call Center Quality Auditor: Strong Listening Skills: Ability to actively listen to customer interactions and accurately assess agent performance based on conversation details. Analytical Skills: Analyze data and identify patterns to pinpoint areas for improvement and develop targeted training solutions. Communication Skills: Effectively communicate feedback to agents, both verbally and in written form, with constructive criticism and clear expectations. Customer Service Knowledge: Understanding of customer service best practices and the ability to identify areas where customer experience can be enhanced. Technical Proficiency: Familiarity with call recording systems, quality monitoring software, and CRM platforms.

Role & responsibilities: 1. Key highlights of the role are listed below (purely indicative and not limiting): 2. Responsible for assessing, understanding and providing support to frontline associates with Process & Product 3. To motivate, develop and mentor team members in a dynamically changing environment 4. Monitor projects/transactions and provide qualitative/constructive feedback to the team members. 5. To create a conducive and stimulating environment for the teams to accomplish their goals 6. Manage expectations of his team members and proactively should be able to sense their needs 7. Ability to drive process, performance & transformation 8. To be a part of the business Calls / calibration call to have better understanding of the process and for continuous improvement 9. Quality and Ownership for particular process 10. Should be open to work 24/7 environment 11. Ability to create a conducive and stimulating work environment 12. Attrition & Absenteeism management 13. To own and drive and develop the team members for being effective in their role 14. Supporting management drive business expectation and process metrics 15. Monitor resource utilization & performance. Applicants should possess the following attributes: Handling BackOffice/Email Project.