Job
Description
An Opportunity to Work with One of India's Leading Credit Card Tech Innovators BOBCARD (A Bank of Baroda Subsidiary) Education: BE/B.Tech, BCA/MCA, BSc/MSc in Computer Science, IT, or related field. Experience: 5 - 10 years Location: Goregaon, Mumbai (5 days' from Office) Job Overview : We are seeking a skilled and experienced Level 2 Support Engineer to manage and provide technical support for IBM MQ and IBM ACE (App Connect Enterprise) environments. The ideal candidate will possess strong troubleshooting, performance monitoring, and configuration expertise, as well as the ability to work collaboratively with development teams and other support tiers to ensure optimal operation and reliability of messaging and integration platforms. Required Skills & Experience : Experience : 6-8 years of hands-on experience in administrating, managing, and troubleshooting IBM MQ and IBM ACE (App Connect Enterprise) . 3-5 years of direct experience handling Level 2 support escalations and complex issues related to IBM MQ and ACE environments. Strong knowledge and experience with other messaging and integration technologies (e.g., Kafka, RabbitMQ, TIBCO, etc.). Technical Skills : Proficient in the deployment, configuration, and management of IBM MQ and ACE platforms in on-premises environments. Extensive experience in troubleshooting and resolving issues related to messaging systems (IBM MQ/ACE) and integration technologies. Security Best Practices : Understanding of security best practices for messaging and integration environments, including encryption and access control. Operating Systems : Strong expertise in Linux (RedHat, CentOS, Ubuntu) and Windows (Windows 2019 & 2022) , along with the ability to analyze and resolve VM, OS-level errors , and application/server logs . Experience with capacity planning , performance tuning , and troubleshooting of messaging and integration environments. Soft Skills : Strong problem-solving and analytical skills with an ability to quickly resolve complex issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to provide training and technical guidance to junior support staff. Preferred Skills : Certification or relevant training in IBM MQ and IBM ACE . Experience in cloud-based environments (e.g., AWS, Azure) for integration and messaging platforms. Familiarity with ITIL processes for incident management and service delivery. Why Join Us? : Opportunity to work in a dynamic, growth-oriented company with exciting projects. Collaborative and supportive work culture. Access to continuous learning and development opportunities.
