Servicenow Developer

Coforge

4 - 9 years

10 - 20 Lacs

hyderabad pune

Posted:-1 days ago| Platform:

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Skills Required

servicenow csm crm

Work Mode

Hybrid

Job Type

Full Time

Job Description

Skills

Job Location -

Experience -

Description -

Solution Design: Collaborating with stakeholders to understand business requirements & design customer service solutions within the ServiceNow platform.
Configuration and Customization: Configuring ServiceNow CSM modules, workflows, forms & user interfaces to align with customer service processes and requirements.
Integration: Integrating ServiceNow CSM with other systems & applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems and third-party service providers to streamline data exchange and automate processes.
Workflow Automation: Developing & implementing workflows, business rules and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfilment.
Custom Application Development: Building custom applications, modules & portals within the ServiceNow platform to extend its capabilities and address specific customer service needs.
User Experience (UX) Design: Designing intuitive & user - friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.
Reporting and Analytics: Configuring dashboards, reports & analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

Security and Compliance: Ensuring that ServiceNow CSM solutions adhere to security best practices & compliance requirements, such as GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act).

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